I purchased Adobe Photoshop Elements 12, the reception code is invalid, so I can't install with serial code

Having difficulty reaching support for my purchased Adobe Photoshop Elements 12. The Redemption code says invalid. It's typed accurately. So I can't get a serial number to complete installation. Adobe doesn't offer phone number for support. I'm stuck and frustrated.

Photoelementsrookie I am sorry you have faced a difficult experience redeeming your redemption code. Please see Redemption Code Help for information on how to redeem your redemption code.

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I have purchased Adobe Photoshop Elements 13 on Jan 24th and have not been able to install it.PLEASE PLEASE HELP ME!

I am very frustrated and disgusted as I had purchased Elements 13 on Jan 24th and I have tried everything to download it and all to no avail, I have called for support and they were to call me back and still no phone call, I have tried over and over again to follow the directions but still to no avail, IS THERE PLEASE SOMEONE WHO CAN GUIDE ME THROUGH THIS AS I AM ABOUT TO GIVE UP ON ADOBE.
THANK YOU
ANNE

Ok, Anne.
Get the eye fixed first. Follow Barbara B's suggestion.
The problem is that download. Try to get an installation disk from Adobe ?
Ps. My wife has used Elements 6 for 5 years without an issue, but, it was installed using the . Adobe Software disk. We found 13 was really not much better..as there was a problem with converting Canon RAW CR2 files to jpeg
If all fails you could return it for a refund which they will honour.. I did it with Adobe Premiere Pro CS5.5 ,which did not have a stabilizer and could not handle anamorphic HD very well.. When the upgrade came it fixed everything and has run perfectly for nearly 5 years.
You should be very pleased with Adobe Photoshop Elements 13, when you get it operating. We have run Photoshop Elements for over 10 years and it is faultless, Nearly as good as ADOBE Photoshop Pro which is easier to use and over 10,000 + images have been processed .
Incidentally, both Yahoo with Flicker, Flickr: bobdixphotographer's Photostream and Google Photos+ (PICASA) Photos - Google+ have inbuilt editors for free, but, there are limitations.
Regards,
Bob Dix Photographer/ Video Editor
AUSTRALIA

I have Adobe Photoshop Elements 8 on my old lap top. How can I install it on my new lap top?

I already have Elements 8 installed on my old laptop. I got a new laptop and need to take it off my old computer and install it on my new one. Is this possible or do I need to buy a new program?

Deactivate and then unistall Elements 8 on your old laptop and install it on the new machine.
Thanks
Nikhil

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

Static_Unit
I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
Don't Have Serial Number for Premiere, Only Photoshop?
Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
Thanks.
ATR

I just purchased Adobe Photoshop Elements 13 but my computer is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption

I just purchased Adobe Photoshop Elements 13 but my PC is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption code and serial numbers. Can I download the program online somewhere? If I download a trial version for instance will it allow me to enter my serial number and use it for the full program?

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

If the code you are trying to enter has letters then you are not looking at a serial number. A serial number only contains numbers - 6 sets of 4 numbers.
Find your serial number quickly
You might be dealing with a redemption code. This is especially so if you purchased it from a store or the like.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

I use the operating system Mac os x 10.10.2 and would like me like to purchase Adobe Photoshop Elements 13 am with but not sure because is specified in the system requirement only os x 10.9. Can you help me?

I use the operating system Mac os x 10.10.2 and would like me like to purchase Adobe Photoshop Elements 13 am with but not sure because is specified in the system requirement only os x 10.9. Can you help me?

Yes, it works. Download the trial and see for yourself. Adobe never updates the system requirements after any version is released, so that is what was available last Sept. when PSE 13 was released.

Install purchased Adobe Photoshop Elements 11 without DVD Drive

I purchased Adobe Photoshop Elements 11 but I am unable to load it onto my Ultrabook as it does not have a DVD drive.
Is there a way in which I could download Photoshope Elements from the Adobe Elements website using the serial number from my purchase?
Thank you very much for your help!

follow steps 0-6 and you will be able to download a trial: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
use your serial to activate.

I'm unable to download my purchased Adobe Photoshop Elements 12?

On 12/17/13 I purchased Adobe Photoshop Elements 12 and installed it on my computer. On 12/19/13, the motherboard croaked and I now have a new computer. My Photoshop Elements 12 won't download and open for me??? Please help or tell where I can get tech support for this issue.
Thank you,
Fran Seamans

Try an alternative download resource...
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 12: http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

Purchased adobe photoshop elements 12 dvd but no longer have a dvd player. need a download version

I purchased Adobe Photoshop Elements 12 dvd a few months ago and never loaded it onto my computer. I have since purchased a new Macbook that does not have a dvd player. How can I get a download version without paying for this product again? Can I use the same serial number?

yes,you can use the same serial number
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo.

Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo. Installed it, but programs would not open. Uninstalled and tried again; this time programs would not install completely. Have tried this several times - no success. (Security was turned off during installation). Help please

Barbara,
same problem here. Cant install EL 12. Prem 12 is oke. Even the database is changed to 12 by Pr 12 from El 8.
No operating probl. Windows 7.
A File is missing cant start El. Premiere works and even media from the catal. is to get.
Any Idee? Several times downloaded. Deleted earlyer downloads. Run update from prem elem. Nothing helps.
Please do. Thanks.

I have purchased Adobe Photoshop Elements 10 & Adobe Premiere Elements 10. I have a 2.5 year old Tos

I have purchased Adobe Photoshop Elements 10 & Adobe Premiere Elements 10. I have a 2.5 year old Toshiba Satellite Pro with Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHZ 791Mhz, 1.87 GB of Ram. I have Winows XP Professional 2002 Service Pack 3.
I installed Photoshop elements 10 & re booted. Went to install Premiere Elements 10 & got the following message “The installation package is not supported by this processor type. Contact your product vendor”.
What can I do to install Premiere Elements 10?

What can I do to install Premiere Elements 10?
Buy a new computer. Sorry, no way around it. PRE requires certain processor extensions which - no offense - your computerized toaster doesn't have. Your laptop is seriously underpowered.
Mylenium

I purchased adobe photoshop elements 12 and cannot open organizer on my macbook pro 7.1 Any suggest

i purchased adobe photoshop elements 12 and cannot open organizer on my macbook pro 7.1 Any suggestions?

After I successfully install the adobe photoshop elements 12 for mac, I try to open organizer and a window pops up that says
"Adobe Elements 12 Organizer cannot be opened because of a problem. Check with the developer to make sure Adobe Elements 12 Organizer works with this version of Mac OSX. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OSX. Click report to see more detailed information and send a report to Apple."
I have checked for any updates on my Mac and it is up to date.
I have tried reloading and am still getting the same result.
I can open Editor, but not Organizer.
I am running Mac OSX version 10.6.2.4 Ghz Intel Core 2 Duo Processor with 4 GB memory, all standard stuff that came in the computer and I have no security software running when I do this.
Any idea why it is not working?
Thanks, Victor

Have purchased adobe photoshop elements 13 from amazon and have been unable to find a 24 alpha numeric access code on box or on disc sleeve, need your help

have purchased adobe photoshop elements 13 from amazon and have been unable to find a 24 alpha numeric access code on box or on disc sleeve, need your help

do you have a white box inside the outer box and containing the disc sleeve/disc? In my case, it was on the white box. For Photoshop elements it is all numeric and starts with 1057.
Brian

With the new Yosemite update (10.10.3) I can no longer transfer my photographs into Adobe Photoshop Elements by the previously expedient 'click and drag' method. Neither am I able to import or export them. Does anyone have suggestion on moving them?

With the new Yosemite update (10.10.3) I can no longer transfer my photographs into Adobe
Photoshop Elements by the previously expedient 'click and drag' method. Neither am I able to import or export them. Does anyone have a suggestion as to how to move pictures between the new Photos and Adobe Photoshop?

Ah yes school boy error there out of frustration and discontent..
My issue is with music/apps/films etc not downloading from iTunes / App Store.
They initially fail and message is displayed stating unable to download / purchase at this time, yet if I retry it says I've already purchased (?) or alternatively I go to the purchased section and there they are waiting with the cloud symbol..
However some items get frozen in the download window and cannot be retried or deleted. Message appears stating to tap to retry, but even if you stole every bath and sink in the uk you'd still not have enough taps.
I post here as the iTunes guys are useless in there 'help' and have only advised posting here or phoning apple, at my expense, to explain a problem that could be rectified by forwarding my original email to a techie. However the tech team apparently don't have an email address as they're from ye olde Middle Ages..!
Anyways I digress.
So I tried sync to pc, but instead of showing the file as ready to listen/use/view, the iCloud symbol shows and I'm back to square one as the item is unable to download..
At frustration station waiting for a train from pain...
All my software is up to date, and had all worked fine prior to the last big iOS update that resulted in all the changes in display and dismay.
Answers in a postcard :-)
Much love

I purchased Adobe Photoshop Elements 12, the reception code is invalid, so I can't install with serial code

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