I purchased an app and it downloaded twice. I got charged twice for it. How can I fix this?
I purchased an app and it downloaded twice. I got charged twice for it. In order to contact support, I have to pay 19.00 which is more than the oat of the app. Any suggestions?
http://www.apple.com/support/itunes/contact/
Similar Messages
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Changed my appleID and password but old one still comes up for iCloud how can I fix this problem
I changed my apple ID and password because I couldn't answer the security question they were over 15 years old and they also had my sons name as authorised to make changes after I got verified with new info I went to iCloud and it still had my old info and I can't sign into that now please tell me how I can fix this problem
Signed very frustrated iPhone 4S owner of 4 of themthe appleID is the connection between the device and icloud and what apps and media itunes store see that you own
if you change appleID you start from scratch
settings->store->appleID is where you remove what appleID your ios device see as yours -
I try and buy in app purchases but it won't let me and gives me the above error message: "iTunes password and account is not synced with the email address"! How can I fix this?
Are you running modified software on your phone? This error seems to be common if the firmware has been modified and you're trying to restore the phone again.
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I downloaded iTunes on my new computer, but when I try to download my already purchased songs a message pops up saying, "Your computer is not authorized." How can I fix this?
Launch iTunes and click on the click on the store menu item the select authorized this computer.
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i just purchased brad paisley hit album and two songs on play about 15 seconds then change, how can i fix this?
Assuming you are in a region where you are allowed to redownload your past purchases, delete the current copies from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2 -
I recorded a video vertically on my iphone and when I downloaded it to imovie it distorted it. How can I fix this?
Just called in Apple Care for the same issue. All you need to do is go to the itunes file scroll down to the bottom where you will see the cammand Transfer purchases from " insert your name"iphone. It will automaticly download your purcases to itunes and place it under Purchases,it will also place the movies and shows in the apropriate folders in itunes. In addition there will also be an additional folder under Store in itunes that will list the purchases under the device it was puchased under for example Purchased on Pinkiesipone
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I just bought my cousin's ipod, and I want to update it on my computer. However, it needs authorization from his account to keep all the apps, and he's already authorized it on 5 computers. How can I update this ipod without losing all the apps?
You cannot use someone else's apps without violating the license agreement. The apps are tied to the owner (via Apple ID). The right thing to do would be to update and start fresh.
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Safari keeps shutting down and giving me an error every time i open it how can I fix this??
Safari keeps shutting down and giving me an error every time i open it how can I fix this?? This is the error message i get.
Process: Safari [121]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.2 (6533.18.5)
Build Info: WebBrowser-75331805~5
Code Type: X86-64 (Native)
Parent Process: launchd [87]
Date/Time: 2011-05-09 13:20:22.560 -0400
OS Version: Mac OS X 10.6.6 (10J567)
Report Version: 6
Interval Since Last Report: 4207 sec
Crashes Since Last Report: 5
Per-App Interval Since Last Report: 1387 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: 52B175C7-7A05-4083-8A25-8273F28F58EE
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000068
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.Safari 0x0000000100172323 0x100000000 + 1516323
1 com.apple.Safari 0x000000010019fc20 0x100000000 + 1702944
2 com.apple.JavaScriptCore 0x00007fff89035246 JSC::JSCallbackFunction::call(JSC::ExecState*, JSC::JSObject*, JSC::JSValue, JSC::ArgList const&) + 358
3 com.apple.JavaScriptCore 0x00007fff88fe72ff cti_op_call_NotJSFunction + 415
4 ??? 0x000053c05f7e7879 0 + 92085700950137
5 com.apple.JavaScriptCore 0x00007fff890633ac JSC::Interpreter::execute(JSC::FunctionExecutable*, JSC::ExecState*, JSC::JSFunction*, JSC::JSObject*, JSC::ArgList const&, JSC::ScopeChainNode*, JSC::JSValue*) + 508
6 ??? 0x0000000114fdcec0 0 + 4647145152
7 ??? 0x0000000118de3c30 0 + 4712184880
8 com.apple.JavaScriptCore 0x00007fff8906f690 JSC::JSCallbackObject<JSC::JSObject>::~JSCallbackObject() + 0
9 ??? 0x894918ec83485355 0 + 9892465460589908821
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff8509816a kevent + 10
1 libSystem.B.dylib 0x00007fff8509a03d _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff85099d14 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff8509983e _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff85099168 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff85099005 start_wqthread + 13
Thread 2: WebCore: IconDatabase
0 libSystem.B.dylib 0x00007fff850b9fca __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff850bdde1 _pthread_cond_wait + 1286
2 com.apple.WebCore 0x00007fff83bb4d49 WebCore::IconDatabase::syncThreadMainLoop() + 249
3 com.apple.WebCore 0x00007fff83bb0e4c WebCore::IconDatabase::iconDatabaseSyncThread() + 172
4 libSystem.B.dylib 0x00007fff850b8536 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff850b83e9 thread_start + 13
Thread 3: Safari: CertRevocationChecker
0 libSystem.B.dylib 0x00007fff8507f2da mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8507f94d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff83a72932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff83a71dbf CFRunLoopRunSpecific + 575
4 com.apple.Safari 0x000000010002fa3d 0x100000000 + 195133
5 com.apple.Safari 0x000000010002f9cd 0x100000000 + 195021
6 libSystem.B.dylib 0x00007fff850b8536 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff850b83e9 thread_start + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff8507f2da mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8507f94d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff83a72932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff83a71dbf CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff8578207f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
5 com.apple.Foundation 0x00007fff857030a5 __NSThread__main__ + 1429
6 libSystem.B.dylib 0x00007fff850b8536 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff850b83e9 thread_start + 13
Thread 5: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x00007fff8507f2da mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8507f94d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff83a72932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff83a71dbf CFRunLoopRunSpecific + 575
4 com.apple.Safari 0x000000010002fa3d 0x100000000 + 195133
5 com.apple.Safari 0x000000010002f9cd 0x100000000 + 195021
6 libSystem.B.dylib 0x00007fff850b8536 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff850b83e9 thread_start + 13
Thread 6:
0 libSystem.B.dylib 0x00007fff85098f8a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff8509939c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff85099005 start_wqthread + 13
Thread 7: com.apple.CFSocket.private
0 libSystem.B.dylib 0x00007fff850c2e92 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x00007fff83a94498 __CFSocketManager + 824
2 libSystem.B.dylib 0x00007fff850b8536 _pthread_start + 331
3 libSystem.B.dylib 0x00007fff850b83e9 thread_start + 13
Thread 8: WebCore: LocalStorage
0 libSystem.B.dylib 0x00007fff850b9fca __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff850bdde1 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff88f0c400 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff83f067a1 WebCore::LocalStorageThread::threadEntryPoint() + 193
4 libSystem.B.dylib 0x00007fff850b8536 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff850b83e9 thread_start + 13
Thread 9: Safari: SnapshotStore
0 libSystem.B.dylib 0x00007fff850b9fca __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff850bdde1 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff88f0c400 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.Safari 0x00000001001be849 0x100000000 + 1828937
4 com.apple.Safari 0x000000010004750b 0x100000000 + 292107
5 com.apple.Safari 0x0000000100047389 0x100000000 + 291721
6 libSystem.B.dylib 0x00007fff850b8536 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff850b83e9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000118add588 rbx: 0x0000000118add588 rcx: 0x0000000114fed840 rdx: 0x0000000118add588
rdi: 0x0000000117615e10 rsi: 0x00007fff5fbfe220 rbp: 0x00007fff5fbfe1f0 rsp: 0x00007fff5fbfe100
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000118a71800 r11: 0x000000000000003f
r12: 0x00000001130623a0 r13: 0x0000000117615e10 r14: 0x0000000000000003 r15: 0x0000000114fed840
rip: 0x0000000100172323 rfl: 0x0000000000010206 cr2: 0x0000000000000068
Binary Images:
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0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <486E6C61-1197-CC7C-2197-82CE505102D7> /usr/lib/dyld
0x7fff800b9000 - 0x7fff800fefff com.apple.CoreMediaIOServices 134.0 (1160) <033C41A6-EB9B-6B3B-781A-AF001A945C7A> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x7fff800ff000 - 0x7fff80146fff com.apple.QuickLookFramework 2.3 (327.6) <11DFB135-24A6-C0BC-5B97-ECE352A4B488> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
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0x7fff80975000 - 0x7fff80976ff7 com.apple.TrustEvaluationAgent 1.1 (1) <5952A9FA-BC2B-16EF-91A7-43902A5C07B6> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff80977000 - 0x7fff80978fff liblangid.dylib ??? (???) <EA4D1607-2BD5-2EE2-2A3B-632EEE5A444D> /usr/lib/liblangid.dylib
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0x7fff809ac000 - 0x7fff80aeafff com.apple.CoreData 102.1 (251) <9DFE798D-AA52-6A9A-924A-DA73CB94D81A> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
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0x7fff80d68000 - 0x7fff80e6cfff com.apple.PubSub 1.0.5 (65.20) <DA852327-4B80-B49A-666C-835410273DE3> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
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0x7fff80ee8000 - 0x7fff8112afef com.apple.AddressBook.framework 5.0.3 (875) <78FDBCC6-8F4C-C4DF-4A60-BB038572B870> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
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0x7fff811b1000 - 0x7fff811e2fff libGLImage.dylib ??? (???) <1A8E58CF-FA2F-14F7-A097-D34EEA8A7D03> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff811e3000 - 0x7fff81627fef libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <E14EC4C6-B055-A4AC-B971-42AB644E4A7C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
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0x7fff8175a000 - 0x7fff817d7fef libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <35ECA411-2C08-FD7D-11B1-1B7A04921A5C> /usr/lib/libstdc++.6.dylib
0x7fff817d8000 - 0x7fff81811ff7 com.apple.MeshKit 1.1 (49.2) <832A074D-7601-F7C9-6D3A-E1C58965C3A1> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/MeshKit
0x7fff81812000 - 0x7fff81814fff com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
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0x7fff81898000 - 0x7fff81898ff7 com.apple.Carbon 150 (152) <191B4F4B-8D06-796B-CA0C-782F06DD7BC7> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
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0x7fff81c6c000 - 0x7fff81c80fff libGL.dylib ??? (???) <1EB1BD0F-C17F-55DF-B8B4-8E9CF99359D4> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
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0x7fff82730000 - 0x7fff82735fff libGFXShared.dylib ??? (???) <991F8197-FD06-2AF1-F99B-E448ED4FB2AC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff82736000 - 0x7fff82768fff libTrueTypeScaler.dylib ??? (???) <B9ECE1BD-A716-9F65-6466-4444D641F584> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
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0x7fff88d5c000 - 0x7fff88ddafff com.apple.CoreText 3.5.0 (???) <4D5C7932-293B-17FF-7309-B580BB1953EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x7fff88ee8000 - 0x7fff88ef9ff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <97019C74-161A-3488-41EC-A6CA8738418C> /usr/lib/libz.1.dylib
0x7fff88efa000 - 0x7fff890e2ff7 com.apple.JavaScriptCore 6533.18 (6533.18.1) <C6F7B4E1-1DF6-414A-5A17-B334A814B2A0> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff890e3000 - 0x7fff89173fff com.apple.SearchKit 1.3.0 (1.3.0) <3403E658-A54E-A79A-12EB-E090E8743984> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <F00A8B2F-84A0-0868-1047-3A13F9114864> /usr/lib/libSystem.B.dylib
Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.1 GHz, 1 GB, SMC 1.31f1
Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: FUJITSU MJA2160BH FFS G1, 149.05 GB
Parallel ATA Device: MATSHITACD-RW CW-8221
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x1a100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0229, 0x5d200000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000You can update to Safari 6 ...
Click here > Safari Quits Every Time Opened: Apple Support Communities
Then click the link posted by: gregoryfromcork
That will automatically download this file > Safari6Lion.pkg.download
Now quit Safari.
Go to your Downloads folder and double click that file and follow the instructions for installing.
Then restart your Mac, try Safari. -
I have an iphone 4 and do not appear the weather in central notification ios7. how can I fix this?
I have an iphone 4 and do not appear the weather in central notification ios7. how can I fix this?
I figured it out. You have to have location services turned on specifically for the native weather app. My husband already did and that's why his was working. In the previous ios, I chose to disable location services to save battery and had the widget set to show weather for my home city regardless of where I was. Now that doesn't appear to be an option. Hopefully it won't drain my battery too much.
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I am new to iMovies. When I make a video using the mic and camera in my Macbook Pro, the audio and video are not in synch. Very annoying. How can I fix this?
DVD drives read the bottom of the disk, not the top. Smooth out the paper & try again.
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My iPad Air will not recognize my newest Apple ID e-mail address for cloud access. It continually reverts back to an old e-mail address that I no longer have access to and don't remember the PW for. How can I fix this?
Didn't work but thx
Mark Flohr
[email protected]
949-636-3069 -
I ordered Illustrator via creative cloud for another user. I received an invitation that was accepted and tried to change the account to the name and email of the person it was ordered for. How can I get this changed and the invitation sent to the right person?
Cloud as a Gift https://forums.adobe.com/thread/1665610
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Many of my recently uploaded photos are horizontal when they should be vertical, and vice versa. I've corrected all these on my laptop but in my iPad and i Phone photo streams they are still mixed. How can I fix this? Thanks.
Add the corrected ones to your PS - PS contains only what was added to it - changes made are not applied to the PS - you have to re add the updated photos
LN -
my trackpad and keyboard on my macbook air will not connect.. how can i fix this without having to drive 2 hours to an apple store
i also have an external mouse and keyboard hooked up to it.. future shop suggested resetting the macbook. but i cant figure out how to do that.
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I have downloaded Disney HD tv shows to my son ipod touch, but when he goes to to watch it we get the following error message " or "cannot connect to the server" How can we fix this? Thank you
You have to enter the Apple ID and password. You are running into the Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7
Is there a way to find my Apple ID Name if I can't remember it?
Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information. -
So some songs that i buy from itunes work fine others however dont. They show up on my phone but i cant get them to play. How can i fix this?
Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
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