I purchased an ITunes card and it has already been redeemed. The store told me it was Apple's problem, but I cant figure out what to do?

I purchased a ITunes gift card at Hastings. When we tried to load it, is was not able to load b/c it had already been redeemed. I have tried to look on the site to figure out what to do since the store said they could do nothing.

See here: iTunes Store: Invalid, inactive, or illegible codes
B-rock

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    Hi.
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