I purchased an used macbook and I don't know the old owners password, how can I reset it?

Well, it is part of the Mac. So you were shortchanged.
Call AppleCare and ask them to send you a replacement set. They will ask for the serial number and model number to sure they are give you the correct set. They will charge you a nomibnal fee for shipping and handling.
Allan

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HT201441 I purchased a used ipad and it is locked under the old owner. I can not contact them. What do i do?

I purchased a used ipad. It is locked under the old owners icloud (find my device) I can not contact them. What can i do?
thx

Same thing happened to me this last weekend. Bought an iPad on Craigslist and turns out I got duped and I can't get a hold of the chick who sold it to me. I called Apple as well as local law enforcement agencies (wasn't stolen and they can't do anything). Apple won't contact original owner for you because of their privacy policy. Unless someone figures out a way to bypass iCloud, the only solution is to sell it for parts on eBay. That's what I'm doing! List it on eBay with a reserve, start it at $0.99 on a Sunday night 7 day auction and hopefully you will get your money back. I am getting a lot of response on mine so far.
Hopefully Apple will at least begin contacting original iCloud registrants (whoever registered the serial number) to see if product was stolen and if they can remove it from their devices. There needs to be some sort of solution for people who buy Apple products second-hand legitimately!

I recently bought a used I phone5s and I want to download apps but I don't have the old owners password what can I do to change it?

I recently got a used iPhone 5 s I want to download apps but I don't have the old password to do it what can I do?

If the phone is Activation Locked the phone is useless to you. There is no way around Apple's antitheft feature. To check this go to Settings/iCloud and turn off Find my iPhone. If it asks for a passcode for an Apple ID that is not yours it is still Activation Locked, and there is a high probability it is stolen.

HT1212 I bought an Ipod gen 5 off craiglist, Im trying to erase and reset the settings. it asks for the previous owners password, how can I reset it without the password?

I just bought an IPod Gen 5 off craigslist. Im trying to erase and reset it, but it wont let me. It wants the previous owners password. Also, I cant log out of their Icloud, and log in under mine.
How can I erase and reset all settings to origional?

Either get the ID and password or return for a refund. Makybe the iPod is stolen or lost
iCloud: Find My iPhone Activation Lock in iOS 7

TS3297 I have tried to buy new tunes from the store on a new computer and it is asking me security questions that I don't know the answers to. How can I reset these security questions to ones that I do know the answers to?

I have tried to buy new tunes from the store on a new computer and it is saying that I have to answer security questions for which I do not have the answers. How can I buy new tunes if I can't answer the security questions please?

https://discussions.apple.com/message/20480446#20480446

HT201441 I currently own an iphone 5s buy from a foreign icloud but it is locked so I can not use and I do not know the previous owner who I can not contact them. iphone 5s have IMEI: **** gray TA & T's network ID: H. ..... @ m .... net. I need help so

I currently own an iphone 5s buy from a foreign icloud but it is locked so I can not use and I do not know the previous owner who I can not contact them.
iphone 5s have IMEI: **** gray TA & T's network
ID: H. ..... @ m .... net.
I need help so I can use the
thanks so much for what
<Edited By Host>

Apple hasn't done anything. This is a security feature that you did not check to see had been properly de-activated before buying the phone.
If there was a back door, it would be useless as a security feature.

If someone stole your ipod and deleted your apple id from icloud and u don't know the serial number. What can u do?

if someone stole your ipod and deleted your apple id from icloud and u don't know the serial number. What can u do?

To delete your iCloud account from Settings>iCloud they have to enter your ID password.
The can place the iPod in Recovery mode and they restore the iPod but they will have to enter your iCloud ID and PW to activate the iPod.
lost/stolen
No app on the iPod is required.
- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected, on a computer browser go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up or continue to show off-line.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
iCloud: Erase your device
iCloud: Use Lost Mode
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

HT204053 how do I change email address on icloud for my phone? somehow I have another email address on my laptop and want them to be the same plus I don't know the old/phone password

How do I change the email associated with Icloud on my phone. It's not my mail apple id, its and old one and I don't know the password anymore. I have another apple ID associated with my ipad and laptop and the icloud works great with that. I just did the new iphone update and now its constantly asking for the icloud/apple id - the one I don't even know the password for anymore and it keeps popping up all the time.

If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple IDand that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

Icloud is enabled on my ipad 2 and I don't know the email or password

I bought a new ipad 2 and it has find my iPad enabled and I can't contact the previous owner for the info to take it off. Is there a way around icloud and no the iPad 2 is not stolen. And it is not locked.

If it has the previous users info on it, it's not NEW. It's may be a stolen iPad.
The previous user should have done this:
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT5661
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/ts4515
Buying or Selling a Used iPhone or iPad Running iOS 7? Read This First!
http://www.makeuseof.com/tag/buying-or-selling-a-used-iphone-running-ios-7-read- this-first/
 Cheers, Tom

I need to wipe my computer clean. although I have the CD, I don't know the serial number. How can I retrieve the serial number to reinstall?

How can I retrieve my serial number before wiping my computer clean. I want to be able to re-install the Creative Suite CS6 Design and Web Premium programs. Please help.

Assuming you have Windows...
Googling "Belarc Advisor" points to
Belarc Advisor - Free Personal PC Audit, for software, hardware and security configuration information on your computer.…
Run that and it will tell you everything you ever wanted to know (and more) about the insides of your computer, including software serial numbers.
Takes a while to run: could be 10-15 mins. Just leave it to complete its job.
Doesn't work on a Mac.

I don't know the programming in Xcode ¿How can I make a App on it ?

Hi Am new on all this, i learn very fast languages, and I already pay the $99 sow know what???? how can i make my app in Xcode Fast and Cool ?????

Nelson Rolanso wrote:
well look somebody have a Tuturial ??????
No one here is going to personally take the time to teach you. Look for instructional videos on youtube, or search google for websites or go to the library and look for books on the subject. Take some initiative.

I recently bought an iphone 5 on ebay and I'm stuck in the activation screen and I don't know the previous owner

the iphone has been restored when I received it

Ask eBay for a refund. If you can't contact the person who set the lock, you won't be able to get the device activated, and Apple won't unlock that device for you.
(114120)

I bought a computer from an old co-worker and it still has there iTunes on it. It's not really a big deal but when I go to update my apps I have to have the old owners password and I have no contact with them. Is there anyway to get rid of this?

When I try to update apps that automatically come with the iPhone it won't let me because I don't have the old owners password. If there is anything I could possibly do, I would greatly appreciate the help. Thanks!

You should delete any the apps and media purchased with their account, then create your own AppleID (if you haven't already) and sign in with it.
tt2

HT1338 Purchased a used macbook pro with Mountain Lion. My old Mac runs Snow Leopard is backed up to Time machine. How do I register the operating system to me and how do I use Time Machine to move my files to the new used computer?

Purchased a used macbook pro with Mountain Lion. My old Mac runs Snow Leopard is backed up to Time machine. How do I register the operating system to me and how do I use Time Machine to move my files to the new used computer?

If you look at the User Tips tab, you will find a write up on just this subject:
https://discussions.apple.com/docs/DOC-4053
The subject of buying/selling a Mac is quite complicated. Here is a guide to the steps involved. It is from the Seller's point of view, but easily read the other way too:
SELLING A MAC A
Internet Recovery, and Transferability of OS & iLife Apps
Selling an Old Mac:
• When selling an old Mac, the only OS that is legally transferable is the one that came preinstalled when the Mac was new. Selling a Mac with an upgraded OS isn't doing the new owner any favors. Attempting to do so will only result in headaches since the upgraded OS can't be registered by the new owner. If a clean install becomes necessary, they won't be able to do so and will be forced to install the original OS via Internet Recovery. Best to simply erase the drive and revert back to the original OS prior to selling any Mac.
• Additionally, upgrading the OS on a Mac you intend to sell means that you are leaving personally identifiable information on the Mac since the only way to upgrade the OS involves using your own AppleID to download the upgrade from the App Store. So there will be traces of your info and user account left behind. Again, best to erase the drive and revert to the original OS via Internet Recovery.
Internet Recovery:
• In the event that the OS has been upgraded to a newer version (i.e. Lion to Mountain Lion), Internet Recovery will offer the version of the OS that originally came with the Mac. So while booting to the Recovery Disk will show Mountain Lion as available for reinstall since that is the current version running, Internet Recovery, on the other hand, will only show Lion available since that was the OS shipped with that particular Mac.
• Though the Mac came with a particular version of Mac OS X, it appears that, when Internet Recovery is invoked, the most recent update of that version may be applied. (i.e. if the Mac originally came with 10.7.3, Internet Recovery may install a more recent update like 10.7.5)
iLife Apps:
• When the App Store is launched for the first time it will report that the iLife apps are available for the user to Accept under the Purchases section. The user will be required to enter their AppleID during the Acceptance process. From that point on the iLife apps will be tied to the AppleID used to Accept them. The user will be allowed to download the apps to other Macs they own if they wish using the same AppleID used to Accept them.
• Once Accepted on the new Mac, the iLife apps can not be transferred to any future owner when the Mac is sold. Attempting to use an AppleID after the apps have already been accepted using a different AppleID will result in the App Store reporting "These apps were already assigned to another Apple ID".
• It appears, however, that the iLife Apps do not automatically go to the first owner of the Mac. It's quite possible that the original owner, either by choice or neglect, never Accepted the iLife apps in the App Store. As a result, a future owner of the Mac may be able to successfully Accept the apps and retain them for themselves using their own AppleID. Bottom Line: Whoever Accepts the iLife apps first gets to keep them.
SELLING A MAC B
Follow these instructions step by step to prepare a Mac for sale:
Step One - Back up your data:
A. If you have any Virtual PCs shut them down. They cannot be in their "fast saved" state. They must be shut down from inside Windows.
B. Clone to an external drive using using Carbon Copy Cloner.
1. Open Carbon Copy Cloner.
2. Select the Source volume from the Select a source drop down menu on the left side.
3. Select the Destination volume from the Select a destination drop down menu on the right
side.
4. Click on the Clone button. If you are prompted about creating a clone of the Recovery HD be
sure to opt for that.
Destination means a freshly erased external backup drive. Source means the internal
startup drive.
Step Two - Prepare the machine for the new buyer:
1. De-authorize the computer in iTunes! De-authorize both iTunes and Audible accounts.
2, Remove any Open Firmware passwords or Firmware passwords.
3. Turn the brightness full up and volume nearly so.
4. Turn off File Vault, if enabled.
5. Disable iCloud, if enabled: See.What to do with iCloud before selling your computer
Step Three - Install a fresh OS:
A. Snow Leopard and earlier versions of OS X
1. Insert the original OS X install CD/DVD that came with your computer.
2. Restart the computer while holding down the C key to boot from the CD/DVD.
3. Select Disk Utility from the Utilities menu; repartition and reformat the internal hard drive.
Optionally, click on the Security button and set the Zero Data option to one-pass.
4. Install OS X.
5. Upon completion DO NOT restart the computer.
6. Shutdown the computer.
B. Lion and Mountain Lion (if pre-installed on the computer at purchase*)
Note: You will need an active Internet connection. I suggest using Ethernet if possible because
it is three times faster than wireless.
1. Restart the computer while holding down the COMMAND and R keys until the Mac OS X
Utilities window appears.
2. Select Disk Utility from the Mac OS X Utilities window and click on the Continue button.
3. After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click
on the Erase tab in the DU main window.
4. Set the format type to Mac OS Extended (Journaled.) Optionally, click on the Security button
and set the Zero Data option to one-pass.
5. Click on the Erase button and wait until the process has completed.
6. Quit DU and return to the Mac OS X Utilities window.
7. Select Reinstall Lion/Mountain Lion and click on the Install button.
8. Upon completion shutdown the computer.
*If your computer came with Lion or Mountain Lion pre-installed then you are entitled to transfer your license once. If you purchased Lion or Mountain Lion from the App Store then you cannot transfer your license to another party. In the case of the latter you should install the original version of OS X that came with your computer. You need to repartition the hard drive as well as reformat it; this will assure that the Recovery HD partition is removed. See Step Three above. You may verify these requirements by reviewing your OS X Software License.

HT1631 I don't have an encrypted code, I didn't use my vault file upon starting my computer and I didn't associate it to my apple ID. I bought a refurbished macbook pro (10.7.4), and now I forgot the administrator password. how can I reset that?

I don't have an encrypted code, I didn't use my vault file upon starting my computer and I didn't associate it to my apple ID. I bought a refurbished macbook pro (10.7.4), and now I forgot the administrator password. how can I reset that?

A bug has been filed: https://bugzilla.mozilla.org/show_bug.cgi?id=644566 .

I purchased an used macbook and I don't know the old owners password, how can I reset it?

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