I purchased keynote for my new iPad do I need to purchase keynote for my iMac?  When I try and purchase keynote for my iMac I am told that "you have already  purchased keynote, do you want to purchase it again?"  Answer NO.  I try to open the keynote app

I purchased keynote for my new iPad do I need to purchase keynote for my iMac?
When I try and purchase keynote for my iMac I am told that "you have already
purchased keynote, do you want to purchase it again?"  Answer NO.  I try to open the
keynote app on my iMac and it asks "do want to buy iWork again?"  answer NO.  Then the keynote app
closes. What an I to do?

Call the apple store you got it from and ask them. Sometimes in the past they've extended the 'no questions asked return' but only Apple can tell you for sure.

Similar Messages

  • When one or more family members who have been sharing one iTunes account wants to create their own iTunes account can they each upload the music/apps from the shared iTunes on their devices to the new iTunes account?

    When one or more family members who have been sharing one iTunes account wants to create their own iTunes account can they each upload the music/apps from the shared iTunes on their devices to the new iTunes account? 

    Yes. I would clarify your statement about the "shared" iTunes Library though. If you want each iOS device to have its own music library, you should create separate user accounts for them. Read:
    iTunes: How to share music between different accounts on a single computer
    How to use multiple iPods, iPads, or iPhones with one computer

  • HT1657 I rented a movie a few hours ago and never finished it.  I can't view it on my Apple TV nor on my Computer.  When I go to rent it again it says you have already rented this movie, but I can't find it anywhere.  How do I watch the remainder of the r

    I rented a movie a few hours ago and never finished it.  I can't view it on my Apple TV nor on my Computer.  When I go to rent it again it says you have already rented this movie, but I can't find it anywhere.  How do I watch the remainder of the rental?

    I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
    SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
    Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh.

  • I am having trouble trying to import a 2 disc CD album.  This used to be so easy.  Not anymore.  Disc 1 shows  up--Not disc 2.  So when I reimport, I am always told that I have already done it.  But where is it?  I am NOT LIKING THIS NEW I-TUNES!!!!!

    I have tried for HOURS TO import a 2-disc CD.  And I do mean hours! Disc 1 --fine. Disc 2-NO!  I can never find it.  It does not show up in the library.    So, when I do it again, I am told that it has already been imported. But where is it!!!!  It does NOT show up with disc 1.
    I DO NOT LIKE THIS NEW ITUNES--AT ALL.  NOT ALL UPDATES ARE GOOD ONES!!!!!

    Have you tried making a smart playlist to find anything recently added to your library? The track info retrieved from the Internet during the import might have been wrong, causing Disc 2 to be categorized as something else entirely. (I've had that happen before. Since I have a large library, I could not find the CD after import by just browsing through my album/artist list.)
    What I've done is make a smart playlist with the criteria of Date added is in the last 1 days. (or whatever number of days you want)
    If the CD has indeed been imported, it will be on that playlist. If it isn't there, then I'm not sure what the issue could be.

  • I re booted and lost all music and it wont show on the "purchased" in Quick links - but if I try to buy the same album again they ask "you have already bought this do you really want to but it again" well if I have bought it where is it them!!! grrrrrrr!

    Help!

    Empty/corrupt library after upgrade/crash
    Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
    See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
    When you get it all working make a backup!
    tt2

  • Hi everyone. My daughter rented a movie in iTunes and the download was interrupted.  I can now no longer find the purchase even though when I go to rent it again I am told that I have already rented it. This is not the first time this has happened.

    I f anyone has a solution to the above problem I'd appreciate it!

    I think your best bet at this point, then, would be to contact iTunes Support:
    iTunes Support WorldWide
    Hopefully they will be able to straighten this out for you.
    Best of luck!
    GB

  • Configurator - you have already redeemed this code

    Configurator shows 31 of 32 redemenption codes remaining
    The first one is checked
    The second one says "You have already redeemed this code. Check your Purchase..."
    The third one is checked
    When I try to add teh app to an iPad I am getting a messgae that says "Can;'t install app"
    Console says:
    2/8/13 4:20:22.326 PM Apple Configurator[250]: ERROR - 753690ms Failed to import the VPP Redemption Codes: Error Domain=com.apple.configurator.ErrorDomain Code=104 "You have already redeemed this code. Check your Purchases page in the iTunes Store for previous redemptions." UserInfo=----------------- {NSLocalizedDescription=You have already redeemed this code. Check your Purchases page in the iTunes Store for previous redemptions.} (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-169/Applicati on/Controllers/CDAppStoreController.m:350)
    What gives?

    You read a very old article that applied only to apps.
    Redownloading is quite simple
    Downloading past purchases from the iTunes ... - Support - Apple

  • You have already rented this item

    Strange issue.  I rented a movie but before I watched it, my apple tv crashed and restarted.  Now, the rented movie does not appear and when I go back to the movie, it says "you have already rented this item but it has not been downloaded.  To download it, go to the Settings menu, select Downloads, and Check for Downloads."
    Of course, when I go to the Settings menu, there is no Downloads menu.  The closest I can find is in Settings/iTunes Store/Check For Rentals.  When I do that, it just says "no additional rentals found".  So, I am not sure that I was ever billed for the rental (as this only happened last night) but it appears I have no way to actually rent and watch the movie.
    Thanks for any suggestions!

    This worked for my Apple TV.
    I didn't need to call Apple to reset the downalod queue for me as I reset the Apple TV by myself thru "Rest All Settings".
    1. Settings
    2. General
    3. Reset
    4. Reset All Settings
    ---- After Apple TV system reset and re-setup
    5. Movies
    ---- You should see "Rented" at the top menu bar
    6. Select your rented movie
    Hope this helps.

  • I just recently purchased a mini iPad for my child. It was set up in the Apple store with my Apple id. I now want to create an Apple id for my child and switch it over, how can I go about that. I already downloaded some of the games from my account.

    I just recently purchased a mini iPad for my child. It was set up in the Apple store with my Apple id. I now want to create an Apple id for my child and switch it over, how can I go about that. I already downloaded some of the games from my account.

    With a new account, you'll need to rebuy the games.
    Each user should have their own icloud account, otherwise they end up getting the same emails, contacts, calendars, notes, reminders, etc. - usually not what you want.  But if all have been sharing the same itunes ID, keep it that way, you can have different IDs for itunes and icloud.
    If you already have another icloud account, and want to set it up on a device, then go to Settings>icloud, scroll to bottom of screen and tap Delete Account.  This only disconnects the device from that account, no data is lost on icloud.  Then enter the account ID that you want to use.
    To create a new icloud account, go to
    http://www.apple.com/icloud/setup/

  • I have a student Visa. I wanted to purchase the new macbook with retina display. Can i clam a VAT refund?

    I have a student Visa. I wanted to purchase the new macbook with retina display. Can i clam a VAT refund?

    When I go to europe and head back to the states I can go to customs at their airport i.e france, italy or germany and get VAT refund for all the purchases I made. It does not work the other way around. purchase in the US heading back to europe as far as I know but you can ask US customs at the airport if they do such thing, just make sure you have copies of your receipts.

  • HT1711 how do i activate my new mac to let me play my iTunes that i have already purchased.  It does a great job telling you that you have to activate your computer but it does not tell u how?

    how do i activate my new mac to let me play my iTunes that i have already purchased.  It does a great job telling you that you have to activate your computer but it does not tell u how?

    You can authorise your account on your Mac's iTunes via the Store drop-down menu :

  • I want to gift a season that I have purchased. When I select the season I am not given the gift option, only "you have already purchased this season" Help....I'm trying to give Apple money here!

    I want to gift a season that I have purchased. When I select the season I am not given the gift option, only "you have already purchased this season" Help....I'm trying to give Apple money here!

    Another poster said that if you sign out of your iTunes Store account, go to the item you wish to gift, and select "gift" and go through the purchase process, it will then ask you for your account information and send the gift. I haven't tried this myself, but it's worth a go.
    Regards.

  • I am trying to purchase apps for my new iPad but cannot do so without answering my security questions, which I have forgotten the answers to. Help!

    I am trying to purchase apps for my new iPad but must answer security questions to do so; however, I have forgotten the answers. Help!

    Go to the Support button above right, connect to the Express lane, iTunes, Manage Account, then change password and security...content cannot be recovered so must be changed.

  • As I click Face Time application for my recently purchased MacBook Pro, it tells that you have already a newer version...But I don't know how where is it and how to make it operational.. Anybody can help?

    As I click Face Time application in my recently purchased MacBook Pro, it tells me that you have already a newer version of Face Time...But I don't know how and where I can access this newer version in my machine and make it operational.. Please help

    It sounds like you might accidentally have changed the hidden flow setting:
    http://www.youtube.com/watch?v=JkAeKmJVPPU
    (and thanks again for this video, MTSTUNER)

  • Cannot re-download purchased magazines to my new iPad, error messages 4032, etc...

    I religiously back upped my iPad 2 to iTunes prior to selling it and purchasing the new iPad (3). When activating iPad I restored my backup from iTunes. Of the many managzines I regularly purchase through Newstand and separately on the iPad, certain magazines were able to re-download purchased content, while others either were not able to even though they show as having been purchased, and some were not shown as having been purchased altogether.
    Examples error messages for Newstand magazines showing up in my library that I attempt but are unable to re-download are:
    Car and Driver Magazine: Issue Feb 2012
    Automobile Magazine: Issue December 2011
    House & Home Magazine: Issues Nov. 2011, Jan. 2012, Feb. 2012, March 2012, April 2012
    All these magazines return this error message when attempting to redownload - "An error occurred. Uable to retreive issue information (4032)."
    Esquire Magazine: Issues Oct. 2010, Nov. 2010, Dec. 2010, Jan. 2011, Feb. 2011, March 2011, April 2011
    This magazine returns the error message: "Download in progress  Another issue is being processed, please wait until all items are installed to download a new issue."
    Newsweek Magazine: Issues May 17 2010, June 14 2010, June 28 2010 & July 5 2010, Nov. 27 2010, Oct. 11 2010, Oct. 18 2010, Oct. 10 2011
    This magazine returns the error message: "Cannot Install Item  Please restart the app and download your purchase again."
    Example of purchased magazines outside of Newstand showing as purchased that cannot be re-downloaded are:
    Time Magazine: Oct. 17, 2011 (many other issues purchased not even showing up as having been purchased)
    Example of purchased magazines outside of Newstand not showing as having been purchased:
    Fortune Magazine: Aug. 15 2010

    YAY!!!
    I contacted the magazine direct (SFI) and they gave me instruction on how to get my magazines back. I'll try to explain as well as I can.
    1. Deleat the magazine app from your ipad.
    2. Re-download the app to your ipad.
    3. DO NOT go into subscriptions and try to download or "Transfer" your subscriptions!!!!!
    4. Go into the buy section.
    5. You will need to re-download every magazine again.
    6. Don't be concerned about it showing a price, as when you click on it, it says you have already purchased this and do you want to down-load again? Click yes.
    7. Your magazine should start to down-load again.
    I know this is not the best way to get your mags back as it takes a lot of time and download megs, but it was the only way I found that worked.
    Hope it works for you too

Maybe you are looking for