I purchased songs via my iPhone but lost it when syncing with itunes. How do I get them back?

Hi everyone,
I'm sure this happened to some of you before but I'm not sure what I'm doing wrong.
I purchased music direct via my iPhone but when I synced with iTunes some of my albums were missing. What is also weird is that the digital booklets have synced but I can't find the songs. How do I get them back?
I know that Apple has a policy to not downloading twice but I honestly don't know what I'm doing wrong. I'm not all that confident either so would really appreciate the help.
Cheers.

See Here for
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html

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