I purchased the Photoshop CC subscription but Lightroom 5 doesn't show as an available download

I'm running a Dell XPS 17 with windows 8.1. Photoshop installed fine.
Any help would be great.

Try opening the Cloud app, signing out and signing in again.

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If I edit a photo in Photoshop Elements, I can't seem to re-import it back into Lightroom. If I open the relevant folder on my Mac the image is present, but Lightroom just doesn't "see" it at all.

For some reason, my (Mac) Lightroom 5 won't recognise images in folders on my Mac that I've edited in either Photoshop Elements or Perfect Effects 8. If I've previously imported images from a specific folder, Lightroom will show these as greyed-out images (as normal) but will not show other images I've subsequently saved in that folder. Similarly, if I, say, select three images from Lightroom to use the Photomerge option in Elements, the subsequent saved image won't be recognised by Lightroom.
I've tried moving locations, saving in umpteen different formats etc., but the problem persists. No problem importing existing images from either SD card or old folders on the computer.
It's very frustrating!

Ah-Ha! Right, think I've worked out the problem!
When I save a photo from Photoshop, I often place it on the desktop with a view to e-mailing it or posting it somewhere on the internet. I've just looked at the file that was supposedly saved as a .psd, but under "properties" it has no file extension. So I added the .psd and bingo, up it popped in the LR import window! I've since gone into Photoshop preferences & ticked it to add a file extension. That's really odd - I've never deselected that option but, hey ho, mystery solved.
Many thanks for your patience Mr Paige, I should have looked at this before. Put it down to advancing senility...

I purchased the Acrobat Pro subscription but it keeps telling me that my trial period is over

http://www.pinterest.com/pin/create/extension/

Hi pprmm,
We are sorry for the inconvenience caused to you.
You need to click on license this application button and then try login with your Adobe id and password. And that should get the latest information of subscription that you have.
Regards,
Ajlan Huda.

I installed Photoshop CC (2014) yesterday through the Creative Cloud app. Now, when in Lightroom when I go to "edit in"and select Photoshop CC (2014) and click on "edit copy with Lightroom adjustments", it opens Photoshop CC (2014) but my photo doesn't s

I installed Photoshop CC (2014) yesterday through the Creative Cloud app. Now, when in Lightroom when I go to "edit in"and select Photoshop CC (2014) and click on "edit copy with Lightroom adjustments", it opens Photoshop CC (2014) but my photo doesn't show up? My photo does show up when I click on "edit copy" or "edit original".
How can I correct that so that I can open up a photo from Lightroom WITH the Lightroom adjustments? Thanks!

I'm having a similar problem, but only with jpg's. I have PS CS6, CC, and CC 2014. Other image file formats function normally with regard to the "open with" list. PS CC 2014 appears on the list. But with jpg's only PS CC appears on the "open with" list and 2014 can't be added by the browsing for it.
The curious thing is that if I have any of the three versions of Photoshop open, click on Photoshop CC in the "open with" list, the image opens in whatever version is already open on my computer. This is true of all image formats. No matter which version I pick from the "open with" list it opens in the currently running program. I use only the latest version so keeping it open all the time is an easy work around. I won't uninstall any of the earlier versions lest more file association quirks result. it would be nice to have this matter fixed.

I just purchased Adobe Photoshop Elements 13 but my computer is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption

I just purchased Adobe Photoshop Elements 13 but my PC is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption code and serial numbers. Can I download the program online somewhere? If I download a trial version for instance will it allow me to enter my serial number and use it for the full program?

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I've purchased the photoshop/lightroom CC monthly package and It won't download?

I've purchased the photoshop/lightroom CC monthly package and It won't download, plus, to add insult to injury, i've just checked my bank account and they have taken 2 payments out of my account. One yesterday and one today, i'm really not happy about this, to be honest I've had nothing but bother using every Adobe product i've bought.

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I'm a student, i have join the student plan already,but on that before i purchased the photoshop plan, now i would like to cancel the photoshop plan because the plan is duplicate and i have to pay more the monthly fee.

i'm a student, i have join the student plan already,but on that before i purchased the photoshop plan, now i would like to cancel the photoshop plan because the plan is duplicate and i have to pay more the monthly fee.

Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
If you need help from Adobe support try chat:
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

I have purchased the Acrobat pro subscription for 1 year and have followed the steps to install it. But when i go to start it, It crashes and it does this every time! I have restarted my mac pro and also restarted in safe mode but it just doesn't work! PL

I have purchased the Acrobat pro subscription for 1 year and have followed the steps to install it. But when i go to start it, It crashes and it does this every time! I have restarted my mac pro and also restarted in safe mode but it just doesn't work! PLEASE HELP!!

Hi jim1287,po
Check for the latest updates. Installing latest updates should resolve this problem.
Also, try to ran disk repair using safe mode in Mac, for instructions please visit: http://support.apple.com/kb/PH14204
Try enabling root user profile on mac and try to check. OS X Mavericks: Enable and disable the root user
Regards,
Ajlan Huda.

I purchased Photoshop elements and downloaded the 32 bit version, but I received an error saying I need to download the 64 bit version. How do I do that?

I purchased Photoshop elements and downloaded the 32 bit version, but I received an error saying I need to download the 64 bit version. How do I do that?

You can get it from here:
Download Photoshop Elements products | 13, 12, 11, 10

I am trying to get Photoshop CC subscription but the system rejects my request due to my country (Panama), what should I do to get the membership?

I am trying to get Photoshop CC subscription but the system rejects my request due to my country (Panama), what should I do to get the membership?

generally you need 1.90gb
what you can do is back up your phone to your computer before doing the update, just as a precaution.

I have recently downloaded Lightroom as part of the Photoshop CC package but needs a serial no. ?

I have recently downloaded light room as part of the photoshop cc package but when I try to open it it wants a serial number , does anyone have a solution ? thank s .

http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html may help

I've just purchased the photographer's package, but the download for Lr doesn't show in my app list?

I've just purchased the photographer's package, but the download button for Lightroom doesn't show in my app list. How come?
I've checked everything and my computer system should be able to run it perfectly.

From what I can tell you won't be presented with apps Adobe thinks are not compatible with your system but I don't see why that would be true in your case. It is supposed to be possible to download the trial and then convert it to the cloud. Maybe you can try that. Here are the instructions for Photoshop. Hopefully it's similar for Lightroom. The link for Lightroom instructions on this page just goes to the same page.
https://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html#ALFBM
Sorry not to be more help.

Upgrading to CC after purchasing the photoshop special?

I would like to purchase the Photoshop $9.99/mon subscription special. However, I think I might want to upgrade to the complete package after a few months. How does that work? Will my Photoshop subscription cancel automatically after I sign up for CC? Or would I need to pay for both subscriptions ($9.99+$49.99/mon) because Photoshop subscription requires a year of commitment? I think the latter doesn't make sense, but still want to ask just to make sure. Thank you.

Upgrading from PS/Lr bundle to a full CC subscription is no problem. I did just that only a month or two ago. They cancel your existing subscription from that point and sign you up for a new one effective immediately, there's no extra charge or overlap payment.
The best way is to do it through chat; you'll have it up and running in less than five minutes. All you need to do is sign out and back in to update the CC app.

I have a Photoshop CC subscription but I cannot see it in "My products and services"

I have a Photoshop CC subscription but I cannot see it in "My products and services".
I tried to follow http://helpx.adobe.com/x-productkb/global/find-serial-number.html , but that DOES NOT HELP.
Thanks.

Hi ytwong,
I am Email ing you an link which you have already recieved in mail when your was placed & approved. By using that link you got in the mail or that I will Email you, you will be guided appropriately.
You have an active subscription.
Kind Regards,
Rajshree

Purchased Premiere & Photoshop Elements 13 but cannot install them.

Purchased Premiere & Photoshop Elements 13 but cannot install them. There appears error messages that make no sense, like there no space in forlder and lack of admin priviledge.

attach a screenshot of the error message, if it's in english. otherwise, copy and paste the text here.

I purchased the Photoshop CC subscription but Lightroom 5 doesn't show as an available download

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