I put some money in my account and when I tried to buy a new APll they asked me for a security Q ,but the problem I don't remember my answers .What should I do ?

I put some money in my account and when I tried to buy a new APll they asked me for a security Q ,but the problem I don't remember my answers .What should I do ? 

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107524)

Similar Messages

  • I forgot my apple Security Question. So when I Redeem Some money to my account and I want to purchase it's need the security question, I forget it. So how could I reset my security question of apple ID?

    I forgot my apple Security Question. So when I Redeem Some money to my account and I want to purchase it's need the security question, I forget it. So how could I reset my security question of apple ID?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • I have purchased a iphone 4s second hand used and when i tried to update its software, it is asking for apple id . i dont have contact with the person to whom i have purchased this device now what should i do

    i have purchased a iphone 4s second hand used and when i tried to update its software, it is asking for apple id . i dont have contact with the person to whom i have purchased this device now what should i do

    You can't do anything. You have encountered the activation lock. Unless you have some sort of contact with the previous owner you have bought a very expensive paper weight.
    You can find out more about activation lock from Apple's site here: Find My iPhone Activation Lock - Apple Support

  • I dropped my iphone and the screen has blue lines on it. Siri still works but the screen doesn't but the screen isn't cracked or shattered. What should I do?

    I dropped my iphone and the screen has blue lines on it. Siri still works but the screen doesn't but the screen isn't cracked or shattered. What should I do?

    Bring your phone and $199 to the Apple store for an out of warranty exchange of your phone.  You clearly broke it when you dropped it.

  • I have itunes account and I'm trying to buy for itune store and asks me security questions which I can not remember and do not put a rescue optional email I should do?

    I have itunes account and I'm trying to buy for itune store and asks me security questions which I can not remember and do not put a rescue optional email I should do?

    Hello Jbamrah,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 
    Best of luck,
    Mario

  • I hav put £15 app credit on my ipod and want to down load some games but its asking me for a security ? But I can't remember the answer

    I have put £15 credit on my iPod and want to download sum games but it is asking me for a security question but I don't remember the answer

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I renamed my Apple ID with new name but the old password is no more working. What should I do ? After renaming I am getting pop up message regarding icloud on my screen but I am unable to set off the message box now

    I renamed my Apple ID with new name but the old password is no more working. What should I do ? After renaming I am getting pop up message regarding icloud on my screen but I am unable to set off the message box now

    What to do after you change your Apple ID email address or password - Apple Support
    ÇÇÇ

  • Have a iPhone 4 and I was trying to play my music out loud and when I tried it wouldent play. It said i still have headphones in it, but I don't. When I do put headphones in, the music does play!

    I have a iPhone 4 and I was trying to play my music out loud and when I tried it wouldent play. It said i still have headphones in it, but I don't. When I do put headphones in, the music does play! I need help!

    Try a hard reset:
    Hold the home button and the sleep/wake button down at the same time. The phone will turn off and then the apple logo will appear. As soon as you see the apple logo release both buttons.
    If the issue remains check the headphone jack to see if the water indicator has been set off. if it has you will see a red/orange spot inside your headphone jack and would mean you have water damage and would need the phone to be replaced.
    Last option would be to back up your phone and restore to factory settings to determine a software or hardware issue.

  • I bought an iTunes gift card, reedemed it, and when i try to buy a game it doesn't let me use my credits, but instead I have to buy it using my Visa card?

    I bought an iTunes gift card, reedemed it, and when i try to buy a game it doesn't let me use my credits, but instead I have to buy it using my Visa card?

    What exactly do you see when trying to buy a game, what messages do you get on-screen ?
    If it's an account that you've just created then unless the instructions on this page are followed when creating an account : Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method
    then credit card details will need to be entered before the account can be used to download any item from the store. You should be able to remove the card after entering its details.
    If you are getting a prompt to review the account then you could see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054#24303054

  • HT201363 I want to change security question but the problem is i don't know the rescue email what can i do ?

    I want to change security question but the problem is i don't know the rescue email what can i do ?
    Please answer me quickly

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • I accidentally erased my keychain passwords, how can I replace it?  I thought I was deleting one account but it deleted everything.  I now keep getting pop-ups asking me for a keychain password...which I don't remember ever creating.

    I accidentally erased my keychain passwords, how can I replace it?  ( I was in the keychains folder on the password link when i pressed delete). I thought I was deleting one account but it deleted everything.  I now keep getting pop-ups asking me for a keychain password...which I don't remember ever creating.

    Try running Keychain Access/First Aid and resetting the original keychain.
    Keychain Reset
    Keychain Issues - Resolve  see post by Kappy

  • If iTunes need respond from your phone but you don't remember your password what should you do

    so I can't remember my phone password, right now it says ''Phone is disabled, connect to Itunes''. I tried to reset my phone on Itunes, but I haven't synced my phone to itunes yet. Itunes need respond from my phone, but I can't don't remember my password. So I can't get in to my phone and respond.

    Try recovery mode, as described towards the bottom of this page : iOS: Forgot passcode or device disabled.
    If you haven't synced/backed up to your computer's iTunes then do you have an iCloud backup then you can then restore to ? If not then what you can redownload for free will show in the Purchased tabs in the iTunes, App Store and iBooks apps.

  • So i redeemed an itunes card and it doesnt let me donwload what i want to download. it asks me for my security questions but i forgot the answers can you help me on what to do please?

    I redeemed an itunes card and i was trying to download a game but i couldnt because it asks me for my security question wich i forgot does anybody know what i can do?

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT201363 whenever i want to download an app, they ask me for 3 security questions.  I answer them and then it says "session has timed out".  And then the whole process repeats itself.  How can I download a free app if this keeps coming up?

    Whenever I want to download a free app, it asks me for 3 security questions.  I answer them.  Then it says "session has timed out".  Then the whole process starts over.  How can I get around this?

    Hey everyone in Apple world!
    I figured out how to fix the flashing yellow screen problem that I've been having on my MBP!  Yessssss!!!
    I found this super handy website with the golden answer: http://support.apple.com/kb/HT1379
    I followed the instructions on this page and here's what I did:
    Resetting NVRAM / PRAM
    Shut down your Mac.
    Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Press and hold the Command-Option-P-R keys before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.
    I went through the 6 steps above twice, just to make sure I got rid of whatever stuff was holding up my bootup process.  Since I did that, my MBP boots up just like normal.  No flashing yellow screen anymore!!   
    (Note that I arrived at this solution when I first saw this page: http://support.apple.com/kb/TS2570?viewlocale=en_US)
    Let me know if this works for you!
    Elaine

  • Why does apple charge me when i buy something even though i have money in my account and i have enough to buy something with remainding money?

    They Charge me for no reason

    If you are purchasing a Gift Card, you need a credit card and that is charged:
    Note: When purchasing an iTunes Gift, a valid credit card must be on file; you cannot purchase an iTunes Gift with store credit.
    http://support.apple.com/kb/HT2736

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