I received a psd file created in CS6 for MAC, I am unable to find the layers when I open it in photoshop in Windows. What can i do to edit the files?

I received a psd file created in CS6 for MAC, I am unable to find the layers when I open it in photoshop in Windows. What can i do to edit the files? What can be done so that I can either open and see the layers or how can the sender save it in a way that it doesn't "merge" the layers in some way to just one?

Could try saving as tiff provided layers and transparency are chosen at the time of saving. But it's hard to give a definitive answer as it depends on the final usage. For example PSD's tend to work better in applications like In Design in comparison with tiff.

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.pages file created in Pages for Mac won't open in Pages for iPad

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All versions of Pages are on latest release.
Messge reads:
Document can't be imported.
The file format is invalid.
I download both the mac app and ios app a week ago.
Thank you for any info!

I've been testing file structures via google drive this morning and have yet to find a solution.
Compressed files will not open in Pages on the ipad and an upload to Google Drive of a .pages document re downloaded to my desktop will no longer open in Pages on the Mac.
Somewhere in the google ecosystem during upload or download / "open in" (on the ipad) the file is being restructured so that it cannot be recognized.
An hour call with the team at Google hasn't supplied an answer yet and they have opened a case file to investigate.
I'll update when I hear back.
Thanks!

Ok i have indesign CS6 and all files are stored on a 10.7.5 MAC server. This just started happening. When I open a file indesigns is creating a textfile in the same folder? I need some help on this.

Ok i have indesign CS6 and all files are stored on a 10.7.5 MAC server. This just started happening. When I open a file indesigns is creating a textfile in the same folder? I need some help on this.

Ask in the ID forum and be much more specific about your configuration. there could be any number of reasons why manifests, temp files or restore files are created.
Mylenium

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Thanks for the promt reply Omke!
That was the reason why the thumbnail icons weren't showing up in Bridge. Saving to include XMP data somehow brings in the previews in Bridge.
I don't really need SVG files for print jobs (prefer .eps or .ai), however this appears to be the preferred file format at the picture library where I bought the vector images.
Darn, I was hoping that was not the solution, as in order to view the images in Bridge, I will first have to open and re-save them.
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What version of GB is needed to open .band files created in GB for the iPad. I am running GB '08 on my desktop PPC G5 with OS X 10.5.8, so I can't go to GB '11. Any solution?

jerryfromtorrance wrote:
What version of GB is needed to open .band files created in GB for the iPad.
6.0.2
jerryfromtorrance wrote:
I am running GB '08 on my desktop PPC G5 with OS X 10.5.8, so I can't go to GB '11. Any solution?
although i ran GBX6 under 10.5.8, i do believe an intel processor is required. that means that the only complete solution would be a new computer, i'm afraid.
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TS3276 When I receive email attachments on my iMac saved as "docx", I can't open them, i.e. the file is empty when I open it. On my iPad I can open them. Why?

When I receive email attachments on my iMac saved as "docx", I can't open them, i.e. the file is empty when I open it. On my iPad I can open them. Why?

I can't open them without buying software when the same emails on my iPhone have the attachment as a PDF and open? Thanks
Acrobat PDF files open with Preview which is already installed on the Mac.

HT1151 Cannot retrieve file after I forgot to properly eject the USB it was on--what can I do to get this file to open?

Cannot retrieve file after I forgot to properly eject the USB it was on--what can I do to get this file to open? Thanks for helping me out b/c it would take days to re-create this file! IMAC 10.5.8 Excel File using .xls extension.

Hi Sue,
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Try a Repair on the External USB Drive.
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

When i open a new document, my "width" and "lenght" add two zeros automatically to file size??? For example basic A4 size in mm is 210 00mm x 297 00mm? And i can´t do nothing about it! Why on earth?

When i open a new document, my "width" and "lenght" add two zeros automatically to file size??? For example basic A4 size in mm is 210 00mm x 297 00mm? And i can´t do nothing about it! Why on earth?
This "error note" must have something to do about it?

elppaelo,
You may try the list.
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save curent artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

I have a 27" iMac with 16GB of factory installed SDRAM and 1T harddrive. It is telling me the harddrive is full and is not functioning correctly. How can I adjust so that all files are managed on the harddrive rather than the SDRAM. (BTW - design flaw)

Processor 3.4 GHz Intel Core i7
Memory 16 GB 1333 MHz DDR3
I have a 27" iMac with 16GB of factory installed SDRAM and 1T harddrive. It is telling me the harddrive is full and is not functioning correctly. How can I adjust so that all files are managed on the harddrive rather than the SDRAM. (BTW - design flaw here.)
Older Macs with a single Harddrive would simply expand OS management on the drive, and I think I understand the new Fusion Drive to do just that, but how do I get this product that I spent a great deal of money on to be more than a pretty screen?

I was confused by this statement
It is telling me the harddrive is full and is not functioning correctly.
OS X manages ram and when you run out, it create swapfiles to extend your ram on the HDD (Hard Disk Drive). The OS itself, takes about 16 gig of space and that too resides on the HDD. Your 16 gig of RAM is really a temporary space that holds things from the HDD so the processor can work on them. There is no design flaw between your ram and HDD. Something else is going on and there are a lot of smart people here to help you figure out what that "something else" is.
I would do three things. First I would create a backup, backups are important. Second, I would reboot into recovery and repair my HDD. Lastly while still booted in recovery I would repair permissions.
Can you capture a screen shot of the exact error you are getting?

Photoshop CS5(64Bit): "You don't have permission to save to this location. Contact the administrator to obtain permission." I am the administrator and I give myself permission. What can I do to save the file?

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Temporarily save to another folder, until you figure it out.
Just because you are the owner and are the sole administrator, does not always guarantee that you have permission. There are several folders that you can not access no matter how hard you try. As for folders in your document folder, it is more likely a basic permission setting that took on permissions of a copied file. Some folders and files are set to a child/parent default setting, meaning the child folder/file (the one you are accessing) has the identical settings of its parent and when the parent changes, so does the child.
You can alter the parent or the child folder/file.
Right click on the folder/file select properties.
Click on the security tab.
Click on each of the group names and see what permissions are set.
You can then edit a group if necessary.
If it will not allow it, you may need to use the advanced button to create a new copy of the group which should happen when you alter its settings (In other words, you don't have to physically create the copy, it does it for you when you OK the changes)
The administrator should have full access to the folder in the documents folder, if you are listed as an associate of the administrator group your name should also be listed there with full access. The System should also have full access.
All other groups should have reading access only if they exist.

I can't change shortcuts editing the shortcut file in preferences (mac) with After Effects CC. I Edi

I can't change shortcuts editing the shortcut file in preferences (mac) with After Effects CC. I Edit the file, but when i open AE, it still the old same keys.
How to have this working? And why until now, we don't have a GUI for shortcuts?
I use the Apple Wireless Keyboard, and need to change the preview keys to a suitable ones, because this keyboard don't have the num pad.
Until CS6, i was using ? and Shift+?, in the place of some kind of Zoom.
But this time, i edit the file, in a sort of way i tried, and non of then change at all.
WE NEED A GUI in AE Preferences to CHANGE THE SHORTCUTS!
Thank You!

The best way to add a +1 would be for everyone to file a feature request. Those are officially tracked by Adobe (unlike this user-to-user forum) and the more people that ask for something, the more likely it is to be implemented.

When i click on an excel or word file in 2007 the program begins to open but then an error message says There was a problem sending the command to the program

when i click on an excel or word file in 2007 the program begins to open but then an error message says There was a problem sending the command to the program.
i am using office2007 with windows7 premium home edition. i have checked file associations., all DDE settings. i have even tried this in safe mode. the same thing happens. please note once i see the error. i can then go back to the file click on
it a second time and it WILL open. AND i can open any file if i open excel and and find the file from there. i uninstalled and re-installed office 2007 from scratch. And i checked the compatibility mode (all un-checked) still the problem persisits. this is
a real PITA. anyone have any solution for this? Thanks
ken yanow

Hi,
Have you try to un-select the Ignore other applications that use Dynamic Data Exchange (DDE) setting?
Click the Microsoft Office Button, and then click Excel Options.
Click Advanced, and then click to clear the Ignore other applications that use Dynamic Data Exchange (DDE)
check box in the General area.
Click OK.
If the problem cannot resolve, the Run as administrator may selected.
Go to Office default install location: C:\Program Files\Microsoft Office\Office12.
Right-click EXCEL.EXE > Properties >
Compatibility tab.
Under Privilege Level, uncheck Run this program as an administrator
check box.
Best regards.
William Zhou
TechNet Community Support

Hi ! i am using mac air i download from app store IDESKTOP when i open it its delete all my file and folder on my mac, hi ! i am using mac air i download from app store IDESKTOP when i open it its delete all my file and folder on my mac

hi ! i am using mac air i download from app store IDESKTOP when i open it its delete all my file and folder on my mac, hi ! i am using mac air i download from app store IDESKTOP when i open it its delete all my file and folder on my mac

Here you can contact the developer.
(Notice, I'm posting this line only once. Not 4 times. )

Keynote file wont open error... What can I do to fix the file

Okay, I have a situation in which I was working on an existing Keynote presentation file, one that I've used over and over. I had made about 8 hours of changes. I saved throughout my work all the way up to doing a final walk through of the presentation. I had finished all my edits, transitions, etc., saved it one last time and launched the presentation from the beginning. I rehearsed for another hour or so with everything working just lovely. Once done, I saved yet again and closed the file. I left my machine running... sleep mode was the state i thought it was in this morning when I was leaving for the office. I closed my MacBook lid, as I always do, put it in my bag, and went off the the office. When I got to the office, I pulled out a very hot MacBook, seemed a bit strange at the time... I then docked it and expected it to wake up. Well, it didn't so I just tapped once on the power button (not holding down) and it chimed as if it was restarting, which it did.
Okay, So I thought, humm that is strange... Then I noticed that my trash had items in it... that was strange too because one of the items that was there was the folder I had stored my presentation in the night before. Glad I looked, I grabbed it and put it on my desktop. I opened Keynote and when to open a recent file, it saw the presentation I wanted, but got to about 70% and said it couldn't open the file. How it got into the trash can I'll never know! I've been using Mac since Hitler was a corporal and know how to work with and move files around and Mac use in general. This issue seems familiar to the earlier versions of Keynote... that corrupt thing happened all the time in the first version.
Anyway, if there is anyone out there that is familiar with editing the (index.apxl) file, the xml file that is... I would sincerely appreciate your help! All the graphics are in the package and the package structure seems correct, it's just that xml file has something it doesn't like in it.
Cheers,
Evan

Under normal circumstances, an uninstall/reinstall doesn't touch your content. (That being said, it's still always a good idea to maintain a current backup at all times in case of disasters of any sort.)
Uninstall your existing copy of iTunes. Delete any copies of the iTunesSetup.exe (or iTunes64Setup.exe) installer files from your downloads areas for your web browsers and download a fresh copy of the iTunes installer from the Apple website:
http://www.apple.com/itunes/download/
(The current build of the 11.1.4.62 installer was changed a few days ago, which fixed the bulk of the reports of MSVCR80.dll/R6034/APSDaemon.exe/Error-7/AMDS-could-not-start trouble ... but the build number on the installer was not changed. So we're trying to make sure you do the reinstall using a "new good" 11.1.4.62 installer instead of an "old bad".)
Does the install with the new copy of the installer go through properly? If so, does that clear up the error message?
If you still have the same error messages cropping up, then try the procedures from the following user tip:
Troubleshooting issues with iTunes for Windows updates

I open a file - playback - the audio is there - doesn't appear in timeline, but I hear it, after 1 edit, the audio disappears. I have to reboot to get it back then it happens again. All suggeswtions welcome. Thank you, Randy

I open a file - playback - the audio is there - doesn't appear in timeline, but I hear it, after 1 edit, the audio disappears. I have to reboot to get it back then it happens again. All suggeswtions welcome. Thank you, Randy

Is your Premiere Elements 12/12.1 running on a Windows 7, 8, or 8.1 64 bit computer or a Mac computer?
What is the brand/model/settings of the camera recording your video?
Windows 7 64 bit PC
Footage taken from DVD through Adobe Premiere Elements
Are you sure about the Frame Width and Frame Height that you gave 720 x 484? Did you mean 720 x 480?
Yes, my err. 720X480
For the Frame Rate, was it really 29.97 frames per second and you rounded it off to 29 frames per second? Or,
is the frame rate really 29 frames per second?
If the properties that you just posted are representative of your source file, what project preset did you or the
project set for the project preset? If you are not sure, please tell us the readings for Editing Mode, Timebase, Frame Size,
and Pixel Aspect Ratio under Edit Menu/Project Settings/General.
Still having problems - haven't been able to edit project.
Thank you for your help.
Randy Klein

I received a psd file created in CS6 for MAC, I am unable to find the layers when I open it in photoshop in Windows. What can i do to edit the files?

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