I received an e-mail saying my account had been compromised and that I needed to change my password. When I tried, everything shut done.
How can I fix my e-mail after I tried to change my password due to a notification that someone in Chile was trying to use my account? Nothing works now.
was your email comprised or your itunes account
Similar Messages
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The details are in the question. Receiving error message that my account has been suspended. Looking for a phone number to call and speak to someone. Or, please have someone call me at '''*removed*'''.
'''Phone number removed by moderator to protect privacy'''Note that mozilla does not have a phone number and would never charge for services, if there is a page that says so, its a lie.
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I received 2 texts from notice.verizon-wireless and service.verizon-wireless, saying my account had been "BLOCKED!" for my security. Is this a scam or for real? What should I do?
Try to log in to your account from your computer. If it's locked, call customer service (800-922-0204). If you can log in and all looks normal, forward the texts to SPAM (7726).
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I need help ASAP , I have tried to down load snapchat an app and it says it cannot be purchased on a u.s account and that I need to change into my u.k account but I have no clue to what that means and how to change it , I live in the u.k so I'm confused and really need help thank you
Change App Store
1. Tap "Settings"
2. Tap "iTunes & App Stores"
3. Tap on your Apple ID
4.Tap "View Apple ID"
5. Enter your user name and password.
6. Tap "Country/Region."
7. Tap "Change Country/Region"
8. Select the region where you are located.
9. Tap "Done". -
My iPhone 4 won't turn on unless I plug it in to a charger it says the battery is 100% and that I need to conect to iTunes when I plug it in to my computer it just comes up with a flashing apple logo :(
The terms of service of the Apple Support Communities prevent us from helping anyone with a jailbroken phone.
You're on your own. Good luck. -
Tried to install the latest ITUNES update, but now it won't open my ITUNES at all. Saying I have a "Runtime error" and that I need to reinstall ITUNES. Tried a "repair" in Programs on my computer, but that didn't work either.
Hello joeydak,
We've an article that provides troubleshooting steps which can help get iTunes back up and running.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
Allen -
my account has been hacked and there are itunes purchases posted to my cc. how do I shut down? help please!
Have you contacted your card issuer to cancel that card and changed your iTunes account password ? You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Wanted to load an app onto my wife's ipad. BUT, the program keeps saying I've already purchsaed it and will not let me purchase again. I've tried everything I can think of. Now looking at wiping ipad competely and starting over but not sure that'll help. Between the time I purchased the app and now, I had to change password's w/Apple (Stupid system in the first place IMO) and it doesn;t liek new password
I can find the app, but the free version only. I paid for the upgrade ($1.99) on my ipad and now I want to add it (or buuy it) for my wife's ipda, but it will not allow me
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What do I do???? I got it yesterday and now it's not working! Brand new straight from the Apple web store. It never came with any sort of disk and now it's telling me that I have no bootable device and that I need a boot disk.... I need this for school... PLEASE HELP ME!!!
Reinstalling Lion Without the Installer
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alterhatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer. -
I recently opened an email from someone who's account had been hacked. Am I in jeopardy of a virus? Do I need to take action?
Very unlikely.
Even IF sender send out some sort of malicious software, it was probably most likely to point user to download some sort of windows application (like fake anti-virus etc.) which wouldn't work on a mac. -
Cannot send any more yahoo mails after my account had been hacked.
My yahoo account has been hacked. I changed my password. Now I can receive e-mails, but are unable to send an e-mail from any of my apple devices.
Can send it from Windows. My account was hacked yesterday. Any suggetions? Thank you !!Did you change your password in Settings > Mail, Contacts, Calendar > your yahoo account on your iPad? If you didn't you need to put in the new password there. If you have changed the password on your iPad I suggest deleting your email account on the iPad and setting it up again.
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I recently downloaded "Inequalirt For All," a movie by Robert Reich. I loaded $20 onto my iTunes account and there was a special where I could rent the movie for $0.99. I rented the movie but have not been able to download and play it. The error message says that there was a problem with my download even though it charged my account. I have gone through the troubleshooting steps and have reset my computer. The rental does not show up on my iPad or iPhone either. I would like to watch this movie! Please help! Thank you!
Hello Yazan1,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Best of luck,
Mario -
Everytime I hook my Iphone 5 to itunes it wants me to restore the phone. I got a new phone two days ago because of this and other issues came home and went to put my music on it and it wanted me to restore which it resulted in a frozen screen with the picture of needing to connect the cable(it was a brand new phone). So I went back to Apple and they restore it there then came home again and the same thing happened although I have not restored it this time casue I dont have time to go back to Apple again. What am I doing wrong? This is happening to my husbands phone as well.
Hi Wendoglenn,
If you are having mail issues with your new iPhone, you may find the following article helpful:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Regards,
- Brenden -
I would like to know if anyone has recieved a similar email...if it is a scam. The email did not address me by name, just Dear Customer.
Would not touch that link for all the gold in Fort Knox. The fact that you independently were able to log in to your account and verify it is fine tells you this is just a scam.
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About 2 weeks ago my Yahoo email account and AIM email account had been compromised and the passwords changed. From what I was told/researched at the time, changing my passwords to more secure passwords was the best option.
I changed my passwords for the two accounts that had been compromised, and I even when as far to change my passwords for everything that I used frequently, and accounts that were tied to the email accounts, facebook, twitter, etc.
This morning at 12:28am (EST) my facebook was accessed by somebody other than me and my password changed. When I noticed this my first thought was to check to see if my email that I log in with was compromised. It had also underwent a password change.
Obviously the next thing I did was to try and change my passwords.
I had my AIM email send a change password form to my Yahoo email (which hasn't been tampered with this time) I followed the form and input a new password. After that, it brought me to a page where I was to enter the new password and sign in. When I input the new password it yet again said, "incorrect password or username". After I tried the new password a few more times it finally brought me to a screen saying basically that my account was locked due to suspicious activity and I still haven't been able to try and log in again.
I also can't access my Facebook account at all. I obviously can't send a new password to my email because I can't access it. Whenever I tried to send my info to an alternate email it wants me to answer a security question, and for some reason the answer I enter, which should be the correct answer, is said to be false.
Facebook offers another option of recovering your account by getting 3 friends to be sent security codes, I tried this method but it would never let me complete it because I locked my account. I locked my account after figuring out it was being tampered with. Whenever I try to get the security codes sent to 3 friends it ultimately leads me to a screen saying my account is locked and I need to sign in to unlock it, which is some major bull considering if I could log in I wouldn't need to be going through the process to begin with!
One friend has told me somebody maybe using some file to track my moves, a keytracker?
Is there anyway I can confirm that?
How can I get rid of it, how can I protect myself?
I've been using the internet almost daily since I was 8 years old, I'm now 20, this is the first of these kinds of problems I've ever had.
Protip: I run Mac OSX 10.6.8 Snow Leopard.Whatever is going on, it's extremely unlikely to be malware of any kind. See my Mac Malware Guide.
As to what is going on, it's hard to say, but if someone is targeting you specifically, it's not that hard for an experienced person to do. It may not even require actual hacking... see the story of Matt Honan's hacking:
http://www.wired.com/gadgetlab/2012/08/apple-amazon-mat-honan-hacking/
In short, his attacker managed to get access to Mr. Honan's Amazon account, which gave him access to the last 4 digits of Mr. Honan's credit card that was on file. That credit card was also on file with Apple, and those 4 digits were used to give him access to Mr. Honan's Apple ID. And from there all went to h***. No hacking required, just talking to folks on the phone and convincing them to do what the hacker wanted.
In addition, note that some kinds of accounts provide you with a way to give access to another person. For example, GMail provides a way to add someone else's account, giving them access to your e-mail. Hackers have been known to use such features to leave themselves hidden back doors, so they can keep getting in after you have changed the password. I don't know whether AIM or Yahoo have such features, but it's possible.
Finally, note that there are always possible issues with weaknesses in the servers. For example, right now, someone's selling an exploit kit for Yahoo mail. I don't know whether the vulnerability it relies on has been patched or not, but if it hasn't been, your attacker may be using that method to get access.
In any case, you need to address these issues with AIM, Yahoo and Facebook.
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