I recently added photoshop elements 12 to my computer but can't get past the initial log in screen. It goes gray and spins. any thoughts?

I recently added photoshop elements 12 to my computer but can't get past the initial log in screen. It goes gray and spins. I have a current serial number and log in ID/password but still not working. Any thoughts?

Hello,
I recommend you contact AT&T's dedicated BB Support staff (call their front line, request escalation to BB Support) and have them check to be sure that your account with them is correctly configured for this device. Sometimes when switching devices things don't fully automatically move behind the scenes, and only they (ATT) can validate that.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Having trouble downloading Photoshop elements 12 on windows. Can't get past the installing sharing technologies part of the download. It just goes on for hours. Don't get error message but it won't finish download. Help please.

بتاريخ ١٧/٠٨/٢٠١٤ ٤:٥٨ ص، جاء من "akpsjones" <[email protected]>:
having trouble downloading photoshop elements 12 on windows. Can't get
past the installing sharing technologies part of the download. It just goes
on for hours.
created by akpsjones in Downloading, Installing, Setting Up - View the
full discussion
>

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Hello,
because you did purchase your product from Amazon, you didn't get a serial number, only a code with which you can request a serial number from Adobe. Please have a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)
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jazztrptman3
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Is your input that you can get paid technical advice from Adobe Tech? I am not sure if it offers (even for a fee) troubleshooting for earlier versions.
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Message was edited by: tjbug

Were you able to solve this problem? I am now encountering the same problem... thanks

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Ralph
At [email protected]

Try this procedure:
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I recently added photoshop elements 12 to my computer but can't get past the initial log in screen. It goes gray and spins. any thoughts?

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