I recently downloaded an album and two of the songs on it play until about half way through and then cut out! What is happening and how do i get them back?
I recently downloaded an album and two of the songs on it play until about half way through and then cut out! What is happening and how do i get them back?
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the entries, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)
Similar Messages
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Just purchased "of monsters and men" album and two of the songs do not play and they just skip to the next track. It shows that all songs for the album successfully downloaded....what could be wrong?!!
two of the songs do not play and they just skip to the next track.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
I purchased and downloaded and album of ten songs. most of the songs cut out after several seconds. How can I get them again without having to re-purchase???
Delete the problem song(s) from library including file(s). Then go to the iTunes Store and select "Purchased" from the Quick Links side bar on the right. Select Music tab to re-download again for free.
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I downloaded an album but some of the songs won't play - says my computer isn't authorized to play the song. I checked the authorization, and this computer is authorized. How do I fix this?
If just some of the tracks on the album are doing that, that suggests those tracks are damaged.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
I've erased and formatted the hard drive accordingly in order to reinstall OS X. everything went fine until about half way through the install. it just seems to stop. how long should this take? should i do something else to speed it up?
About all you can do is wait until it finishes or you get an error message.
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your help will be much appreciated. thanks
deborah_09 wrote:
two of the songs don't finish until the end.
You don't want the songs to finish at the end?
Or do you mean the songs stop before they are at the actual end of the song?
Have you tried redownloading them?
Select iTunes store in iTunes.
Click Purchased New on the right side under Quick Links. -
I purchased an album. Some of the songs do not play. How do I troubleshoot?
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
I have an iPod nano. Somehow an update for SyncUp appeared and I updated it. Now all the music from my iTunes account including songs I purchased and my own personal albums are all on SyncUp. I definitely did not want that to happen. How do I get my music back to my iTunes account? Thank you.
iTunes and Apple's devices work as an ecosystem. iTunes is designed to sync with Apple's products, not anyone else's. You'll need your songs in a format compatable with the Samsung phone and to use the software transfer program supplied/recommended. It is essentially not an Apple/iTunes problem. You may have better luck finding the information you need on Samsung's forums.
tt2 -
I had pictures and videos on my I phone 4s which I tried to put onto my laptop and I don't know what I pressed on I tunes it just completely wiped out all my data, how can I get all that back I've been told e everything is still in the phones hardware does anyone know how I can get it back??? Need help please???
Do you see them on the phone? If not, they are NOT "still in the phones hardware".
It's hard to suggest a course of action when we don't know what you did and you are unable to tell us.
If they are not on your computer, and they are not on the phone, I don't know what else to suggest...
Were you using iCloud? Did you have photo stream enabled? If you did, they would have been uploaded to iCloud. If you did not, then they are gone. -
HT204406 I have downloaded soe albums but some of the songs do not play. Help!
I downloaded 5 albums on my iPhone which work fine. When I downloaded them onto my PC, several of the tracls across all of the albums don't appera to have downloaded correctly. The file size is correct but there is no sound. Also when I try to create an mp3 version to play in the car, I get the failure message: Error occured while converting the file "track name". An Unknown error occured (-3).
I've tried the apple help but its terrible and absolutely useless! And there isn't a **** email where I can ask for some support!
Please help.Delete the tracks from the iTunes library, allowing iTunes to move the track files to the Trash. Then download the tracks again from the iTunes Store via this procedure:
http://support.apple.com/kb/ht2519
That fixes the problem for many people. If problems with the tracks persist, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I have downloaded an album off itunes. Some of the songs have not yet downloaded but it says that the whole song had downloaded yet hen i play them some of them only play 20 seconds of the song. What should i do?
How to report an issue with Your iTunes Store purchase
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I have the latest version of iPhoto and somehow I have lost the ability to use the Apple iPhoto templates for emailing photos. I select my photos, go to Share, go to email, and the templates used to pop up. Now the photos go directly to email. Does anyone know how I can get the templates back?
I encountered the same issue after an upgrade of iPhoto, and it was resolved by clicking on the "iPhoto" button on the menu on the top left of your screen, then "preferences", and in the very first window (General), select the very last pull-down menu "email photos using".
There, you can select various email providers, aol (if set-up), Microsoft outlook, etc... and of course, iPhoto (which should be the very first choice on the pull-down menu).
Select iPhoto, and you will immediately be able to use the templates and make cool cards when emailing your photos from iPhoto.
I hope this helps if your question has not yet been answered. -
I downloaded a movie several days ago to my new ipad. I thought it had completed the download. I started to watch today and it keeps stopping. I accidently started it yesterday so the 24 hour time limitation started. What can I do?? Would Itunes be willing to give me another few hours?
Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer. -
My daughter plugged an old IPhone 3G into my Mac and clicked "rebuild" in Iphoto. ALL my pics are gone except recent ones on my photo stream. Please tell me there is a way to recover these....HELP!!
Tell us more about your system, please.
What is your iPhoto version and your MacOS X version? -
installed OS 5 but it froze up. had to restore my phone. then i tried to sync with my iTunes but my iTunes folders are completely empty. But all the files are on my computer. how do i make my phone find those files and sync
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Hope this helps,
JD
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