I recently downloaded itunes 10.3.1 for MAC. BUT everytime I go to help to try and find the diagnostic options, there is no drop down option for diagnostic? Can someone help?
i recently downloaded itunes 10.3.1 for MAC. BUT everytime I go to help> to try and find the diagnostic options, there is no drop down option for diagnostic? Can someone help?
Why not available in Mac version. We are behind proxy and need this to see why iTunes isn't working?
Similar Messages
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Why I got this email if I didn't schedule any storage plan ? This is the email I got;
On 10/07/2013 you are scheduled to be charged $20.00 for your 10 GB iCloud storage plan, but there is a problem with your payment information, Can someone help me ? I don't want to be charge for something I don't want to buy.You may want to do couple things
1. cancel auto renewal for icloud - instructions here -under downgrade storage
http://support.apple.com/kb/HT4874
2. change your payment info in itunes, to either none or other payment method - instructions here
http://support.apple.com/kb/ht1918 -
I want to listen to a 20 minute hypnosis on itunes on my ipad before sleep, and stop the next track playing because it then wakes me up. Can you help?
Hi jenwood2!
It seems like the best way to do this would be to make a playlist from just the one song that you want listen to while falling asleep. Our iPad User Guide explains exactly how to do this:
manuals.info.apple.com/en_US/ipad_user_guide.pdf
And I have echoed the relevant information here:
Create a playlist: View Playlists, tap New near the top of the screen, then enter and save a name. Select songs and videos to include, then tap Done.
Take care, and thanks for visiting the Apple Support Communities.
-Braden -
Hello. i'm trying to Redeem my account with a 25GBP ITunes card and it says it must be used on a UK Store Front. Can someone help as my account is billed in USDollars
What it's telling you is correct. Gift cards are valid only in the country in which the card was issued. You cannot use an iTunes card issued in the UK in a US iTunes Store account. Give or sell the card to someone who can use it in the UK.
Regards. -
I am a new iPod shuffle 4th Generation user and I cannot sync the music in my Windows Media play to my new iPod, can someone help?
Hi Daisymae3,
The iPod shuffle does not use Windows Media Player to sync, it uses Apple’s iTunes application, available for free from this web site -
Apple - iTunes - Download iTunes Now
http://www.apple.com/itunes/download/
See also the manual for your iPod shuffle -
User Manual iPod shuffle
manuals.info.apple.com/MANUALS/1000/MA1550/en_US/iPod_shuffle_4thgen_User_Guide .pdf
Specifically Chapter 3 - Setting up the iPod shuffle.
iTunes is the free software application you use to set up, organize, and manage your content
on iPod shuffle.
Thanks for using Apple Support Communities.
Best,
Brett L -
After i installed ios 7 in my iPhone 4s and I got problem to login into my icloud account.
There is a message appear and said "the operation couldn't be completed (com.apple.appleaccount error 403)"
can you help me ? how can i fix this problem ?
iPhone 4, iOS 7
iPhone 4S, iOS 7, (com.apple.appleaccount error 403)"Error: com.apple.appleaccount error 403
Recreate Error: On a Iphone/Ipad device that has "already" created the maximum of 3 per device Apple limit of ICloud account creation attempt to create or login to ICloud service tab in Settings. You will be presented with "com.apple.appleaccount error 403" which does not tell the laymen anything useful.
Cause: IOS 7 reports a "best guess" error instead of detailed error explanation.
How To Resolve Error: Find a device that has not been used to create an ICloud account the maximum 3 times and use it to create the ICloud account by logging into the Settings/ICloud tab with the Apple ID you want a ICloud account created for.
Keep in mind this will use up one of the three lifetime allowed ICloud account creations allowed by Apple on that device.
Also per support: If an existing account is logged into the ICloud service. A. Backup phone using iTunes on a mac/pc. B. At bottome of Settings/ICloud Delete the account "AND" all the user date from the phone. It will offer the Delete all data option. The reason for Deletion(and is why we backed up on a pc vs. the cloud) is when you create the new ICloud account it will backup all of the Device owners information to the wrong persons account.
Once you have created the new ICloud account log into that account on device that was presenting error: "com.apple.appleaccount error 403" it should allow the ICloud login.
Once you have verified the "device with error" is ICloud functional delete the ICloud account from the device used to seed the ICloud account and delete again all user data from cloud. Restore the recently created mac/pc Itunes locally created backup to the phone and then go to Settings/ICloud and login with the device owners Apple ID and password and verify your backup to the ICloud settings and Eureka! your done.
It took less time to do that for me to type this lol. -
I just updated to 10.8.4 and my mail program is showing a series of boxes with AAAAs inside them instead of the email addresses. Also when on Safari web pages are displaying the same AAAAAs instead of type. Firefox displays fine. Can someone help me?
Restart your Mac and immediately hold down the Shift key when you hear the startup chime to boot into Safe Mode. Keep holding the Shift key until you see a progress bar towards the bottom of the screen. You can let go of the Shift key at that point.
OS X asks you to log in (you will get this screen on a Safe Mode boot even if your Mac is set to automatically log in). Let the Mac finish booting to the desktop and then restart normally. This will clear Font Book's database and the cache files of the user account you logged into in Safe Mode.
Next, close all running applications. From an administrator account, open the Terminal app and enter the following command. You can also copy/paste it from here into the Terminal window:
sudo atsutil databases -remove
Terminal will then ask for your admin password. As you type, it will not show anything, so be sure to enter it correctly.
This removes all font cache files. Both for the system and the current user font cache files. After running the command, close Terminal and immediately restart your Mac. -
I just bought apple tv. I have an ipad mini with ios 6.1.3. I want to do the mirroring but the airplay doesn't seem to be on my ipad. Can someone help?
Yes they are both connected to the same wifi network. Do you know when you double click on the home button and swipe right? The airplay button isn't there beside the play/pause and forward and backward button. It should be there.
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I forget the answers to my security questions so i cant buy anything can someone help?
I cant buy anything because i forget my answers to the security questions can someone help me fix this?
1) Apple ID: All about Apple ID security questions
If necessary
2) See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
3) Or Email Here > Apple Support iTunes Store Contact -
I tried loading itunes 10.5 onto my window wista 32-bit. It finishes the download and when i try to install it. I says that an error occured while trying to install.
Can somebody help me plz?Hi all, I know this is a very old thread, but I was battling this issue for awhile and wanted to provide my solution in case future users encounter a similar issue.
I am running Windows 8. I encountered this issue while trying to install iTunes 11.1 x64 version. After some troubleshooting, I discovered that the real issue was trying to install the Apple Mobile Device service.
My resolution was installing the Microsoft Visual C++ 2005 Redistributable Package. It is available from Microsoft. A search on Google should reveal it. However, here is the latest link that I used: https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=14431
Note that redistributable packages for more recent versions of Visual C++ (eg 2008, 2010) will NOT work. Only 2005 version worked for me.
Good luck! -
I only get the message that I can't access iTunes and to try again later. Every time I try later I get the sam message. What am I doing wrong? Why buy all this stuff if it doesn't work? Apple has an incredible reputation, but you stuff that doesn't work, and how do you get someone to sort it for you as per any company who sold you a series of stuff that didn't work. Who do I call? What do I do? I just want the stuff that I paid for to work. Is this unreasonable? Is there a consumer regulatory group that anyone can recommend that could approach about stuff that you buy that doesn't work?
you dont need computer. go to settings > icloud and turn off what you dont want like photostream/calendars/contacts. for itunes 11.1 you need to go to itunes.com and download it then install it.
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Receiving the above error in the title...please help
Ok, I found a solution that worked for me when trying to connect to the iTunes store by tapping the "update" button in the "App Store" app on my iPad 2. Before the solution was implemented I'd always get the error message "cannot connect to iTunes store". Once the solution was implemented I now can connect to iTunes using the "update" button in the "App Store" app and I get the normal message "All apps are up to date". The solution is this: go into Settings, then General, then scroll to the bottom where it says Date and Time. Tap Date and Time and then turn OFF Set Automatically. When you do that a new option will be added that says Set Date and Time. Tap it. You'll now get a drop down feature. Set the Date AHEAD 2 YEARS. The Time you can leave alone.
Once you do that you might get a bunch of reminders and messages that your apps and stuff haven't been updated in two years. Click cancel or close on each of those messages or reminders. Now go back into Settings, General, Date and Time, and turn Set Automatically back to ON. Reboot your iPad. Open the App Store app again and go to the Update button. It might ask you to log back in to your iTunes account. It should now work. If not, close the App Store app completely and open again and try the update button. Hope this helps. -
I downloaded two movies from I tunes and tried to watch on airplane. It would not let me because in airplane mode. How do I get movies to I pad so I can watch on plane without wifi. I have a new iPad air
You did try tapping on one of them in that list in the iPod app! This has happened to me and I was able to start the movie from there. You could try restarting the iPad, go into the iPod app and try again.
Now I'm stumped unless it is a corrupt download. You did download right onto the iPad - correct? If you downloaded in iTunes, there is a Move tab or function that you have to select to transfer the movies to the iPad when you sync. They just don't sync over without selecting move. -
Can anyone help?
Same thing happened to me today. I wasn't even using the phone for the past 6 hours and suddenly I can't connect to the internet, none of my internet apps would work - nothing. I tried to call AT&T from the iphone and it locked up - couldn't turn it off, change to the home screen - nada - brick.
Did the Home/Power button thing and that worked but this I've only had this phone for about 4 weeks and it's locked up more times than my 3GS did the whole two years I had it! Ridiculous -
HT1338 I want to download OS x 7 to my mac but I do not have an app store to find this download.
I have an older mac book with the OS X 5.8. I just recently purchased the iphone 5 and was going to back my phone up (contacts, ect) itunes notified that i need OS x 7 or greater. I went to itunes.com to download this upgrade. To download I have to go to the app store to purchase it for $20, yet I dont have appstore app on my computer so can not ind here i can download this update.
You don't have to go to App Store to buy 10.6.8 Snow Leopard. Follow the notes below.
First, check that your machine is suitable for Snow Leopard. It needs to be a Mac computer with an Intel processor.Double check by reading the specs.
Mac OS X v10.6 Snow Leopard -Read the Technical Specifications
To buy the DVD, if you are from the USA go to http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard.
In Europe or otherwise substitute your national code in place of /us above.
In the UK see … Mac OS X 10.6 Snow Leopard - Apple Store (UK)
Before you start upgrading, back up your files.
Once you have upgraded to Snow Leopard, if your upgrade took you to 10.6.3 you will need to apply the Combo updater. Mac OS X 10.6.8 Update Combo v1.1 and follow with a software update to pick up the most recent security updates.
This will take you to Snow Leopard and put the App Store in your applications folder.
Good luck.
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