I recently had an update to firefox and now cannot use it at all. Apparently a 'bad image' not valid Windows image. Help.

I recently had an update to my Firefox account and since then cannot use it at all. When I try to a window opens which says the following:
The application or DLL C:/Program Files/Mozilla/Firefox/xul.dll is not a valid Windows image. Please check your installation diskette.

Please do the following.
Go to [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.17] and download it to the desktop.
Then go to Add/Remove Programs, scroll down to '''Mozilla Firefox '''and remove it, choosing to keep your bookmarks, customizations etc., (''don't checkmark the box'').
Then reboot and delete the folder called '''Mozilla Firefox '''at this location: ''C:\Program Files\Mozilla Firefox''
Finally run the installation file you downloaded to the desktop earlier.
Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.
This is what's known as a 'clean install'. It will overwrite the corrupt files which are preventing Firefox from starting.

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For some reason or another I updated my firefox and now everytime I get on it it stops responding and then closes. I have uninstalled it and then re-installed it and it still does not work! This needs to be addressed!

I have just recently updated my Firefox and now when I try to get on firefox it just keeps trying to load and then says it has stopped responding. I have uninstalled it and then re-installed it, this didn't help. Now have to use Internet Explore cause firefox wont work!

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

HT203163 I recently had to replace my laptop and now when I try and sync my phone to my laptop I am asked to authorise the laptop, but after I enter my login and password, the search for itunes fails with a message that itunes is not currently available

I recently had to replace my laptop and now I can't sync iTunes and my phone - the message is that the laptop is not authorised and when I try and authorise it it says that the itunes store is currently unavailable - but it is available on my phone, and I have been trying for over 24hrs - it should be available by now.
I have checked my firewall settings and they are ok
How can I remove old PC's that I no longer use and make sure that this is the only computer that is authorised for my account - and how can I access the iTunes store so that I can authorise it?
Help please

i had to format my laptop
You can reinstall Lion (Mac OS X) by pressing Command + R while booting your Mac. No need to re download Lion again.
Help here > OS X: About OS X Recovery

Have recently updated Adobe Reader and now unable to open downloaded documents - Message received is could not open 'file name.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email a

Have recently updated Adobe Reader and now unable to open downloaded documents - Message received is could not open 'file name.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). When I check the file it shows Zero KB downloaded but the file appears - any suggestions?

Obviously your download was not successful.
What is your operating system? How exactly do you download such files?

TS1424 I purchased the 2Pac All Eyez On Me (Remastered) album a few years back when it was released. I recently had to frag my computer and now when I redown load the album id downloading as a clean album instead of explicit how do I fix this?

I purchased the 2Pac All Eyez On Me (Remastered) album a few years back when it was released. I recently had to frag my computer and now when I redownload the album it's downloading as All Eyez On Me a clean album instead of explicit. The only ones that remained in explicit are the ones that I uploaded from my phone. How do I fix this?

Unfortunately you've discovered too late how important it is to maintain an up-to-date backup of your iTunes library (and all other data of value). You could, before wiping the drive, have considered making use of a commercial data recovery service that could (albeit at considerable cost) have extracted your library from the hard disk, even if virus infected.
In the absence of that option, you will need to restore the content of your library from its original sources:
Depending on your location, you may be able to re-download any iTunes Store purchases that are still available on the Store
Likewise, most digital purchases from Amazon (including auto-rip copies of purchased CDs) should be available from the Amazon Cloud and via the Amazon Music application - the same may be true of other commercial sources for digital downloads
Content imported from your CDs will have to imported again
The specific situation that you describe regarding the music imported from your friend's external HDD suggests that either the source is badly organized and/or originates from a source other than iTunes (other media players may use alternative tags for information like artist, title, album, etc. that are not wholly consistent with how iTunes handle these). Without details of the issues you're seeing it is difficult to suggest a remedy other than going through the media album-by-album, track-by-track, and correcting the inconsistencies.
In the absence of a backup or access to the original library data there is no option other than painstakingly recreating your library as described above. As you do so, you'll now realize how important creating and maintaining backups are - in my case I have at all times three separate duplicates of my library, in two different locations, where none is ever more than a week old compared to the content of my master library.

Downloaded update for Firefox and now I can't get rid of AOL.

Downloaded update for Firefox and now I can't get rid of AOL. I have tried to delete anything associated with AOL and when restart Firefox.....there's AOL again. I even reinstalled Firefox.......there it was again.

Where does AOL show up -- home page?
I think the first thing to check is whether you have any AOL-related add-ons. These might override your regular settings. You can review and disable ALL nonessential or unrecognized extensions here:
orange Firefox button (or Tools menu) > Add-ons > Extensions category
Note that in most cases, you need to use the Restart Firefox link to actually deactivate the extension you chose to disable.
Next, to fix your home page, try the steps in this article: [[How to set the home page]].
If there is a problem with your search providers being switched from Google to AOL, try this extension:
https://addons.mozilla.org/en-US/firefox/addon/searchreset/
Any improvement?

HT4528 i updated my iphone4 and now my screen colors were all changed or inverted i guess you could say.. how can I fix this

I updated my iphone4 and now when it turns on all the colors are inverted
I tried to reset the phone but it did nothing
i have no idea how to change the colors back to normal

Thank you so much brad805
I had no idea it was that easy to fix I thought I'd have to get a new phone
I even tried to restore everything.
Thank you again

Updated iTunes yesterday and now cannot sync iPhone 5

updated iTunes yesterday and now cannot sync iPhone 5

Hard to believe an update did this!! I had the exact problem-updated my iPod & iTunes software & iTunes was crashing whenever I hooked up the iPod-"unclicking" all of my purchased music did the trick! THANK YOU EVER SO MUCH FOR THAT TIP-I'M SURE I WOULD'VE STILL BEEN TRYING TO FIGURE OUT THE PROBLEM!!
Wish I hadn't restored factory settings first since I would have at least still had my piles of PURCHASED music on the iPod-I accidentally had ONE purchased song checked off to update the iPod & it crashed all over again-glad it was easy enough to figure out which song wasn't from my cd collection that I uploaded! Does anyone have any idea how this will be handled? It seems that money should be refunded for buying these songs for Apple products that, upon the company's instructions to upgrade, can no longer be played on the hardware they're specifically designed for! Or at least they're hopefully coming up with a new upgrade to solve the problem! Very irritating situation!
PC Windows XP

Downloaded the latesty update for itunes and now cant open itunes at all keep getting a file missing error whats doing on ????????????

installed latest update of itunes and now cant open it at all i get a message saying theres a file missing and i need to re-install itunes but after the 6th time its still the same ,getting really ****** off with it now !!!!! HELP!!!!!!!!!

Hey crebely!
I have an article here for you that may help you troubleshoot and resolve this issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

I have just updated my iPad and now cannot access any apps as they just close down straight away. Any ideas why and how to solve?

I have just updated my iPad and now cannot access any apps as they just close down straight away. Any ideas why and how to solve?

Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
I've also seen it suggested that people try downloading a free app from the store onto the iPad (as that seems to reset something), and then re-try the apps - the free app can then be deleted.

HT4623 Just did the latest update on my ipad and now cannot use my Facebook app it won't open? Any suggestions?

I just did the update to iOS 7.1 and now cannot use my Facebook app on my ipad. It won't open, it just crashes. I can access it via the internet and can still use the app on my iPhone (which also has the update) but not on my ipad. Anyone else have this problem or have any suggestions?

Hi Mommoch!
Use the information in the following article to help you troubleshoot this issue with your purchased app:
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

I've upgraded to mountain lion and now cannot use microsoft office--what happened?

I've upgraded to ox Mountain Lion and now cannot use any of my Microsoft office software. What happened?

It appears that you upgraded your computer to Mountain Lion and were using Microsoft Office 2004. In the short term, if you need to open and modify Word files, go to the file in the Finder and Control-Click on it. A menu will come up: go to Open With... and select TextEdit. This should allow you to open, modify and save the file for the short term.
You can do the same trick to open Microsoft Excel files in Preview and print them; but I do not think you can modify them in this way.
Workarounds for Microsoft Office 2004 since upgrading to Mountain Lion:
1. Upgrade to Microsoft Office 2011. This version works in Mountain Lion. However some of your legacy 2004 files may convert badly.
2. Restore the version of OS X that you were using before Mountain Lion.
3. Partition your hard drive and/or attach an external hard drive and install Snow Leopard on it and use the 'dual-boot' method of booting into Mountain Lion when you need it and booting into Snow Leopard when you need to run your PowerPC applications such as Microsoft Office 2004.
4. The method I use, which allows me to run my PowerPC applications concurrently with Lion: I installed Snow Leopard (with Rosetta) into Parallels 7 in Lion:
[click on image to enlarge]
Full Snow Leopard installation instructions here:
http://forums.macrumors.com/showthread.php?t=1365439

HT1338 I have an I Mac from 2006 and I recently had the hard drive replace and now I'm trying to connect my HP Offiejet J5750 and it does not work.

I have an I Mac from 2006 and I recently had the hard drive replaced and I'm trying to connect my HP Officejet J5750 and I'm having trouble doing so. Please advise.

Hey chukrking,
Thanks for the question, and welcome to Apple Support Communities.
The following article provides relevant troubleshooting information for your issue:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
USB printers and Bonjour-enabled network printers
Follow these steps until the issue is addressed:
1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
5. Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
1. Reset the printing system, then add the printer again.
2. If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
3. Contact the printer vendor or visit their website for further assistance.
Thanks,
Matt M.

Recnetly got a windo0ws update and now cannot use firefox..IE9 works but not firefox -- it hangs ..nonresponding

Just did a securiyt update from microsoft and now firefox uses huge memory and hangs all the time.. I cannot use it anymore
I am running sindows 7 and it has always worked jsut stopped with recent windows updates.

-> Start Firefox in Safe Mode by holding down SHIFT key while starting Firefox
* As an alternative method, press '''Win''' + '''R''' key combination and enter one of the following in the Windows Run box:
** firefox -safe-mode
** "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode
** "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode
* Firefox Safe Mode window will appear -> select all options and click '''Make Changes & Restart'''
-> click '''Firefox''' button -> go to '''History''' and click '''Clear Recent History''' -> ''Time range to Clear: '''''select Everything''' -> click '''Details''' button -> select all options and click '''Clear Now'''
Check and tell if its working.

I had to reset Firefox and now cannot find the calendar, how do I get it back?

I was removing files associated with web.longfintuna.com from my PC. I then reset Firefox. When I open Firefox, all my email, bookmarks.etc. are there. However I cannot find the calendar. I had it before and now cannot locate it.

When you reset Firefox then a new profile is created and some personal data (bookmarks, history, cookies, passwords, form data) is automatically imported and the current profile folder will be moved to the desktop (Old Firefox Data).
You will lose extensions and other customizations (toolbars, prefs) that you've made.
It is possible to recover more data from the old profile, but be cautious not to copy corrupted files to avoid carrying over the problem.
*https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

I recently had an update to firefox and now cannot use it at all. Apparently a 'bad image' not valid Windows image. Help.

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