I recently had the genius bar change my imac hard drive because it crashed. For some reason Time Machine didn't back up some of my important files. Can I get my damaged hard drive back from the genius bar to see if I can access that info?
I recently had the genius bar change my imac hard drive because it crashed. For some reason Time Machine didn't back up some of my important files. Can I get my damaged hard drive back from the genius bar to see if I can access that info?
Unfortunately, that drive is long gone, probably back to the mfr. Drives are not returned when they are exchanged. You can go by and ask them, but the chances are slim to none.
Similar Messages
-
HT1725 I can not get any app to finish loading from the app store. Anyone else having this problem
I can not get any app to finish loading from the app store. Anyone else having this problem?
Why has nothing been done on this? I still have this problem today on Chrome and on the latest OSX.
-
After a near miss with my 4-year old MacBook, I finally wised up and purchased a WD My Passport for Mac to back up my hard drive. I connected the Passport today and have performed the first full backup. However, I do not wish to keep it permanently connected to the laptop. Does this create a problem if I only connect the drive every few days? Should I have purchased Time Capsule instead?
Hello,
I don't think it'll cause a problem, but I'd disable/turn off Time Machine before disconnecting, then turn it back on after you connect it again. -
Can i get a failed eprint to print from the site. this was sent by another person so i can't reprint
A friend sent a springtime job to my printer but it was not on at the time. When I turned it on it did not print but came up with failed when checked the site. Can it be printed through the site or do I have to get them to send it again.
This question was solved.
View Solution.Hi Chookykiller,
Thank you for the suggestion about having the ability to reprint the jobs. It may not be possible to do this with the amount of jobs being processed with the ePrint servers to save a copy of a document that was sent. Let me know if you are unable to have them resend the job?
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution" -
How can I get a copy of my receipt from the automatic payment?
I have an account that converts pdf files to microsoft word or excel. It automatically renews every year. I would like to know if there is a way to get a receipt for the renewal. Cannot find a link in my account or a phone number to call.
Hi Km2668,
As Pat Willener has provided the Customer Care contact, you may also try to print the invoice by following the steps mentioned in the link below:
Print a payment receipt or invoice | Creative Cloud
Regards,
Gurleen -
New hard drive installed on my 2009 mac book. Can I reinstall pages, numbers, etc... from the App Store? I was running Lion.
HI Corey ...
Yes. Make sure you use the same Apple ID.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select which apps you want to re download. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase.
If you can't re dowload the apps, launch iTunes. From the iTunes menu bar top of your screen click Store > Authorize This Computer. Sign out of the iTunes store and try re downloading your apps from the App Store again. -
I have tried updating my apps and software but it says my startup disk or hard disk is full. I deleted a lot of files and apps but they won't be erased from the trash. Please help.
For information about the Other category in the Storage display, see this support article. If the display seems to be inaccurate, try rebuilding the Spotlight index.
Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash first:
iPhoto ▹ Empty Trash
In Photos:
File ▹ Show Recently Deleted ▹ Delete All
Do the same in other applications, such as Aperture, that have an internal Trash feature. Then restart the computer. That will temporarily free up some space.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation—not the mythical 10%, 15%, or any other percentage. You also need enough space left over to allow for growth of the data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
When Time Machine backs up a portable Mac, some of the free space will be used to make local snapshots, which are backup copies of recently deleted files. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown as Backups. The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself. If you followed bad advice to disable local snapshots by running a shell command, you may have ended up with a lot of data in the Other category. Ask for instructions in that case.
See this support article for some simple ways to free up storage space.
You can more effectively use a tool such as OmniDiskSweeper (ODS) or GrandPerspective (GP) to explore the volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one. Note that ODS only works with OS X 10.8 or later. If you're running an older OS version, use GP.
Deleting files inside a photo or iTunes library will corrupt the library. Changes to such a library must be made from within the application that created it. The same goes for Mail files.
Proceed further only if the problem isn't solved by the above steps.
ODS or GP can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
Install the app in the Applications folder as usual. Quit it if it's running.
Triple-click anywhere in the corresponding line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C.
For ODS:
security execute-with-privileges /A*/OmniDiskSweeper.app/*/M*/* 2>&-
For GP:
security execute-with-privileges /A*/GrandPerspective.app/*/M*/* 2>&-
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Paste into the Terminal window by pressing command-V. You'll be prompted for your login password.
The application window will open behind other open windows. When you scan a volume, the window will eventually show all files in all folders, sorted by size. It may take a few minutes for the app to finish scanning.
I don't recommend that you make a habit of doing this. Don't delete anything as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.
When you're done with the app, quit it and also quit Terminal. -
I had files stored on a hard drive that were not on my Mac. I used the hard drive for my first Time Machine back up, but it was not enough hard drive space to finish. Now those stored files are gone. Is there any way I can recover them? No, they were not part of previous Time Machine backups, and I have checked both the hard drive the documents were lost on and the new one that I now use for backups. Any suggestions would be helpful, as the lost files are old pictures that are gone forever. :[ Thanks!
1. Yes, if both drives are formatted as Mac OS Extended (Journaled).
2. Reformat the drives if needed, open the Time Machine pane of System Preferences, and remove the drive with the pictures from the list of items set to be excluded.
(110331) -
I am trying to get space on an external hard drive which has some old time machine back up files that I do not need but can not eliminate, even by going into the time machine, clicking on the backup file to be eliminated and using the drop down menu with the gear box symbol to eliminate
I cannot find this 300GB "Backup" in the Finder, only in the Storage info when I check "About This Mac".
You are probably using Time Machine to backup your MacBook Pro, right? Then the additional 300 GB could be local Time Machine snapshots. Time Machine will write the hourly backups to the free space on your hard disk, if the backup drive is temporarily not connected. You do not see these local backups in the Finder, and MacOS will delete them, when you make a regular backup to Time Machine, or when you need the space for other data.
See Pondini's page for more explanation: What are Local Snapshots? http://pondini.org/TM/FAQ.html
I have restarted my computer, but the information remains the same. How do I reclaim the use of the 300GB? Why is it showing up as "Backups" when it used to indicate "Photos"? Are my photos safe on the external drive?
You have tested the library on the external drive, and so your photos are save there.
The local TimeMachine snapshot probably now contains a backup of the moved library. Try, if connecting your Time Machine drive will reduce the size of your local Time Machine snapshots. -
I have had a series of Macs. They have been backed up with Time Machine. I am trying to restore TM backup files from the older Macs using my new MacBook Pro. No go. What do I do ?
I am trying to restore TM backup files from the older Macs using my new MacBook Pro. No go.
Migration Assistant (Finder > Applications > Utilities > Migration Assistant) is the tool that you would use to restore backups from older Macs to another Mac.
Details are here: http://pondini.org/OSX/MigrateLion.html The same info applies for Mavericks and Yosemite. If you are saying that this is a "no go".....where are you getting stuck? What error messages do you see? -
After an install of Lion, my secondary internal hard drive used for backup and time machine is not showing on the desktop. Cannot be located with Disk Utility either. Contains vital files! please help...
I have a TB internal drive, but this is what it shows for memory slots:
Memory Slots:
ECC: Enabled
DIMM Riser B/DIMM 1:
Size: 2 GB
Type: DDR2 FB-DIMM
Speed: 800 MHz
Status: OK
Manufacturer: 0x0000
Part Number: 0x000000463732353642363145353830304600
Serial Number: 0x00000000
DIMM Riser B/DIMM 2:
Size: 2 GB
Type: DDR2 FB-DIMM
Speed: 800 MHz
Status: OK
Manufacturer: 0x0000
Part Number: 0x000000463732353642363145353830304600
Serial Number: 0x00000000
DIMM Riser A/DIMM 1:
Size: 1 GB
Type: DDR2 FB-DIMM
Speed: 800 MHz
Status: OK
Manufacturer: 0x80AD
Part Number: 0x48594D5035313241373243503844332D5335
Serial Number: 0x42076007
DIMM Riser A/DIMM 2:
Size: 1 GB
Type: DDR2 FB-DIMM
Speed: 800 MHz
Status: OK
Manufacturer: 0x80AD
Part Number: 0x48594D5035313241373243503844332D5335
Serial Number: 0x4207631E
DIMM Riser B/DIMM 3:
Size: Empty
Type: Empty
Speed: Empty
Status: Empty
Manufacturer: Empty
Part Number: Empty
Serial Number: Empty
DIMM Riser B/DIMM 4:
Size: Empty
Type: Empty
Speed: Empty
Status: Empty
Manufacturer: Empty
Part Number: Empty
Serial Number: Empty
DIMM Riser A/DIMM 3:
Size: Empty
Type: Empty
Speed: Empty
Status: Empty
Manufacturer: Empty
Part Number: Empty
Serial Number: Empty
DIMM Riser A/DIMM 4:
Size: Empty
Type: Empty
Speed: Empty
Status: Empty
Manufacturer: Empty
Part Number: Empty
Serial Number: Empty -
CS5.5 and OSX 10.9.4: Most applications will not launch even after uninstalling and reinstalling the Creative Suite 5.5. After my 2011 MacBook Pro 17 died, I had to purchase a new MacBook Pro 15 to replace it. I performed a Time Machine installation from that 2011 machine, and only Distiller and Acrobat would launch (none of the rest of the creation apps). So I ran the CS5.5 installer, uninstalled, then reinstalled, producing the same result. When I try to launch, nothing happens. What next?
Try...
Adobe Creative Suite Cleaner Tool
helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
http://www.adobe.com/support/contact/cscleanertool.html -
I wirelessly migrated successfully my pictures and music via Wi-Fi from my PC laptop to my new Macbook Air but I don't now how to access that info. The space was used up on my Mac Air, but can't find music or pictures. Does it have something to do with changing user and if so what do I do when I change it. I think I got that far but got stuck.
Hello jeycool1,
Thank you for using Apple Support Communities.
For more information, take a look at:
Switch Basics: Migrate your Windows files to your Mac
http://support.apple.com/kb/ht2518
If you transferred a user account from your Windows PC to your Mac, you can log into the account on your Mac.
Have a nice day,
Mario -
I had to restart by resetting the NVRAM/PRAM. Now I have a window showing OS X Utilities. My options are restore from Time Machine Backup (which I could do), Disk Utility to repair or erase, get help online or reinstall OS X. What should I do? The problem began when I tried to restart my computer and the only thing I saw was the grey screen, Apple logo, and the timer; the computer wouldn't restart from there.
I searched through trouble shooting options on the Apple Support page and was able to make it this far.
-
Help .. I need to change my current location in my apple ID but i am asked to finish my balance first .. Just 16 cents and its not enough to purchase any item from the app store .. What should i do ?
You can try contacting iTunes support via this page and ask if they can remove the balance : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Maybe you are looking for
-
EAP-TLS error .........failed SSL/TLS handshake because of an unknown CA in client certificate chain
Hi, I am using 802.1x and EAP-TLS as authentication protocol. The clients are not able to pass the authentication the error log on ACS is Authentication failed: EAP-TLS handshake failed SSL/TLS handshake because of an unknown CA in the client certifi
-
Nu such object error when load the user from application
Hi..everybody I'm new comer at Sun ONEDirectory Server I've a problem when try to get the user from my application I use ..getAttribute("cn=username"); always appear No Such Object, whereas I've created that user Thanks
-
Where can I find the multiple node block
I am looking for the symbol that takes the negative and positive peakc and outputs one signal to measurement file: Figure 4. http://zone.ni.com/devzone/cda/tut/p/id/4644#toc1 Solved! Go to Solution.
-
has anyone a solution to retrieving my gmail history on my new laptop! (Macbook air)
-
Rotating and Cropping Question ??
Sometimes I have to straighten up a photo by rotating it like .1 degrees, and then when I try to crop the little sliver off the side it is a pain to get the crop marks just right. I there an easy way to crop out the new image while keeping as much of