I recently purchased an iMac and found out that I can download OSX LIon for free, but have been unable to redeem on the Canada site.  According to their info Canadian systems should be eligible.  How do I redeem this on the Canadian site

I recently purchased an iMac and found out that I can download OSX LIon for free, but have been unable to redeem on the Canadian site.  According to their info Canadian systems should be eligible.  How do I redeem this on the Canadian site?

Please read and follow the instructions at the Lion - Get up to date site. If you continue to have problems you can contact AppleCare (the number is in your owners manual or you can use the AppleCare Contact Info site. 

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