I recently purchased and downloaded an app that will not open.   Who do I contact for help with that?

I recently purchased and downloaded an app that will not open.  Who do I contact or what do I do to fix this problem?

On what device are you trying to open it? ipod touch? iphone? ipad?
Did you try to restart the device? Reset it? Restore it?

Similar Messages

  • I've downloaded an app. Will not open or show up anywhere.

    I've downloaded the Kreyos app. It does not show up. In the App store it show that I can "open" the app which does nothing. I've tried to sync with my map itunes. I know there are issues with the app at this time, but where is the app icon? 

    I did look everywhere, it is not there. Also in the app store there is a button to [open] since it is "installed"... it does nothing.
    I got the watch today and I am less than impressed. I do understand that the app seems like it is buggy but that still does not explain why no icon is showing up for me.

  • Elements 12 will not run. I am using windows 7, all updates have been made. When I try to open it up, it loads at first, then closes, and will not open up again. I need help with this, as I have not found a single answer in this forum that works.

    As stated, I just downloaded elements 12. Every time i open it up, it gets to the organizer home screen, then shuts down. After this, it will not reopen. I have made all the updates to my windows 7, and I have searched this forum and have yet to find an proper solution to this issue, and by the looks I am not the only person with this issue. Anyone's help would be greatly appreciated.

    My post has been viewed 24 times, and yet have had no answers. I have always like adobe products, however if this is the type of support they offer, I will never purchase another product of theirs. The issue I am having is the same issue many others have had, and yet no answer. Poor customer service!

  • Help  I have installed and reinstalled iTunes but it will not open.  I get an error telling me that windows DEP will not allow the program to run and i can not shut the DEP off for the program.  i need to reset my ipod touch and cant cause of this.

    I have tried to shut off the DEP for the program but it is not allowed.  I can't get to any of my music on my computer because of this.  I use windows vista and was able to use ITunes until the upgrade to 10.2.  now i can't even open the program and it is getting me very upset.  Please someone help me.

    Many thanks.
    That suggests that another application has stashed old QuickTime componentry in your system files.
    So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
    First we'll need to change some view settings.
    In your Start menu, open Computer.
    In your Organise menu, select Folder Options.
    In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
    Click OK.
    Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
    Open the "Windows" folder.
    If you have a 32-bit version of Windows, open the "System32" folder.
    If you have a 64-bit version of Windows, open the "SysWOW64" folder.
    What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

  • HT203167 My iTunes library on laptop is correct/up to date with recent purchases and downloads; however, our desktop computer does not have any of these when logged into Itunes.... how do I add these so both computers have current info?

    The iTunes library on our laptop is correct and up to date with recent purchases and downloads; however, our desktop does not have any of these when using it.  Home sharing is turned "ON" with both computers. Why is the desktop not showing the same content and how do I resolve this?

    From your OLD computer...
    Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
    Full Details Here  >  http://support.apple.com/kb/HT1751
    Also see this migrate iTunes library post by turingtest2

  • Hi. I recently purchased and downloaded an album from itunes, but I realized that I'm missing a song. how can i re download it?

    Hi. I recently purchased and downloaded an album from itunes, but I realized that I'm missing a song. how can i re download it?

    You're welcome.
    tt2

  • Why is the enhance panoramic merge is grayed out on my recent purchase and download of elements 1

    why is the enhance panoramic merge is grayed out on my recent purchase and download of elements 11 photoshop & the premiere 11

    Sorry.  It won't let me uninstall due to the error message.  I use Trend Micro for security.
    Date: Wed, 30 Oct 2013 10:26:39 -0700
    From: [email protected]
    To: [email protected]
    Subject: Why is the enhance panoramic merge is grayed out on my recent purchase and download of elements 1
        Re: Why is the enhance panoramic merge is grayed out on my recent purchase and download of elements 1
        created by Barbara B. in Photoshop Elements - View the full discussion
    No need to post something more than once.
    The first thing I would do is to uninstall and reinstall. If you have any products from Norton/Symantec, disable those before reinstalling. You can turn them back on again afterwards.
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5800928#5800928
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5800928#5800928
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5800928#5800928. In the Actions box on the right, click the Stop Email Notifications link.
               Start a new discussion in Photoshop Elements at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Purchased and downloaded an app.to IPhone 6, but it will not respond.

    I purchased and downloaded an app to my IPhone and opened it, but it will not respond.

    @barbara251
    Visit the Appstore and see app requirements, because I noticed you are running 6.1.2
    If it supports, try re-installing the application and test.
    I would delete the application with the steps below
    settings>general>usage>manage storage>find the app and tap on it>delete the app>reboot the device>reinstall the desired app
    If unsuccessful, contact the developer for further assitance
    Cheers

  • Hi, Can we make a Bootable DVD of Mac OS X Lion which is purchased and downloaded from App Store. Thanks

    Hi, Can we make a Bootable DVD of Mac OS X Lion which is purchased and downloaded from App Store. Thanks

    http://arstechnica.com/apple/2012/07/how-to-create-a-bootable-backup-mountain-li on-install-disk/

  • HT1725 I recently purchased and downloaded a song from iTunes.  The download was completed but the song cuts off half way through.   How can I download the entire song again?

    I recently purchased and downloaded a song from iTunes.  The download was completed but the song cuts off half way through.   How can I download the entire song again?

    All you need to do is go to the iTunes store, and then go to purchased in the right side of iTunes store.  It is under the quick links.  Then you will be able to download the past purchases there.

  • I purchased and downloaded Lightroom 5.5. After installing it, I was prompted for the serial number. When I entered it an error message appeared saying it was an upgrade serial number and I need to enter my original purchase number. This was my original p

    I purchased and downloaded Lightroom 5.5. After installing it, I was prompted for the serial number. When I entered it an error message appeared saying it was an upgrade serial number and I need to enter my original purchase number. This was my original purchase, not an upgrade. Now what do I do?

    It sounds like you bought an upgrade from Adobe. How much did you pay? The upgrade is about $80, and the non-upgrade is about $150. If you bought an upgrade version and had no previous version, you would see what you're seeing.
    If that is the case and I were you, I'd call Adobe, and arrange for a refund and to order the correct version.
    Hal

  • TS1702 Just got the Iphone 4s in June, now everytime I go to download an app, it will not download.  When I go to get updates, the apps will not download.  I tried, reinstalling, resyncing, turning the phone off and on, what is happening? How do I fix thi

    Just got the Iphone 4s in June, now everytime I go to download an app, it will not download.  When I go to get updates, the apps will not download.  I tried, reinstalling, resyncing, turning the phone off and on, what is happening? How do I fix this?

    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download

  • I have purchased a new computer and downloaded Reader.  It will not let me copy books to my kobo

    I have purchased a new computer and downloaded Reader.  It will not let me transfer books to my kobo

    Adobe Reader can't transfer books to your kobo.

  • TS4009 I recently purchased more icloud, however, my phone will not  backup to it-not even manually.

    Recently purchased more icloud; however my phone will not back up to it-not even manually.  Has not backed it up since December.

    If you get the error "Backup not successful" and you've tried deleting the last backup and trying to back up manually without luck, try the following test:   Go to...
    Settings>iCloud>Storage & Backup>manage Storage, tap your device name in the Backups section, then look under Backup options.  Turn off all apps from backup and then do a manual backup.  If that doesn't work, then this post will not help.  If the backup works, then go back to the app list and turn some on and try another backup.  If successful, keep repeating these steps.  If it fails at some point, then try to zero in on the one app that seems to make the backup fail.  (I had this problem and found one app failing, probably due to a corrupt data file.)
    This process will take time, but if a backup works with no app data being used but clearly fails with the original settings, then somewhere in the mix of apps is a "bad" one.

  • After trial version expired and purchasing creative cloud membership programs still will not open

    I keep getting "trial version expired" even though I have purchased the cloud membership around 3 weeks ago.  I did the chat with someone who had me remove my cache, which did work for me to run Photoshop, but not for Dreamweaver.  I installed a patch for the download manager that did not work as well.  I have installed and uninstalled multiple times with no luck, and now have a project due Thursday!!  Please help!!

    I don't think these issues pertain to mine.  There is something getting mixed up between my trail version (expired) and my new Creative Cloud subscription.  Its like it can't see it for some reason.  I was able to get Photoshop to work but Dreamweaver is being stubborn!! Please help my project is now due tomorrow... !! Thanks!
    From: [email protected]
    To: [email protected]
    Subject: After trial version expired and purchasing creative cloud membership programs still will not open
        Re: After trial version expired and purchasing creative cloud membership programs still will not open
        created by Mylenium in Downloading, Installing, Setting Up - View the full discussion
    Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual Mylenium
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5162797#5162797
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5162797#5162797
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5162797#5162797. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Maybe you are looking for

  • Transfering music not bought from ipod to itunes

    so i recently got another laptop cause my other laptop broke and i want to know how to transfer my music on my ipod that was NOT bought from itunes to my new itunes library

  • JavaScript functions in ADFLib - jdev 11.1.2.3

    Hello: I would like to create an ADF Library that has many JavaScript functions and any application that adds this ADF Library to its project should be able to use the javascript functions. Or is there a better way to accomplish this? I'm following t

  • Can a global variable be used in a text object ?

    Can a global variable ( defined in Form Properties ) be used as part of a text object ? I am creating a PDF document (using LiveCycle ES ) that can be used by multiple departments. In LiveCycle Designer, I created an XDP with multiple pages. The form

  • Printing problems for photosmart 7520

    I do not have my printer set up as wireless, because I do not have the equipment (router or modem or whatever it might be called) It is plugged into the back of my tower. I assume that means it is not set up as wireless. I only have one computer, no

  • How do I stop the text tool from producing super large text?

    I am using photoshop elements version 9, but the same text problem occurs with version 12.