I recently rented a movie, it downloaded successfully, but it won't play.  When I call up the movie, there is no play button, just what appears to be a stop button.  How do I access this movie, or get a refund?

I recently rented a movie, it downloaded successfully, and it will not play.  When I call up the movie, there is no play button, just what appears to be a stop button.  How do I access this movie, or get a refund?

As it says on the page that you posted from :
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
Why it's like that I don't think that Apple have said (these are user-to-user forums). If you haven't downloaded it on your iPad then have you checked to see if you can download it on your computer's iTunes (Store > Check For Available Downloads menu option) or Apple TV ?
If it doesn't show on either of them then you can try contacting iTunes Support and see if they will let you download it on a different computer/device or refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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