I recently upgraded to 10.6.7 and Safari 5.05. Safari now has a long load time when you initially boot it up and when selecting a new tab. Other than that it works fine. What can I do ?

Check Safari / Preferences - Extensions. If you have any installed, turn that off, relaunch Safari.
If it's not Extensions, check for third party Safari add ons.
http://support.apple.com/kb/TS3230?viewlocale=en_US

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HT2693 My Mac OS X 10.4.8 mouse will not scroll UP. Other than that, it works fine. I've cleaned it, but it's still an unhappy mouse. What can I do?

My Mac OS X 10.4.8 wireless mouse will not scroll UP. It's been cleaned and works well in all other aspects. Is it just time to get another one, or can this problem be fixed?

I used iPad forum because the only other choice was iMac..... there is no forum for the Mouse. Suggestions as to where I can go?
Thanks
Gary

Ipod won't play music or video, other than that it works fine

My ipod 60gb 5.5 gen wont play music or video. I took it to an unexperienced ipod repair centeer and they couldn't figure it out. I took it to an apple store and they said that it was probably the hard drive but weren't sure. I can use this ipod as a hard drive. It will store and transfer files at full capacity. It also will auto scroll through pictures. If the hard drive had malfuntioned then wouldn't I have trouble using it as a removable hard drive? When I select a song to play, it shows album art work but remains at 0:00. I have restored it. When I did a diagnostic run, it didn't show the hard drive in the options for testing. I can repair my ipod myself. I'm talented but I need to know what part to buy first.
Help!
Message was edited by: corriellen

The following links may lead you to some help in figuring out what you're up against. I'm sorry, but a cursory search didn't enable me to find the exact page.
http://repair4player.org/disassembly_apple.html
http://www.google.com/search?hl=en&client=firefox-a&rls=org.mozilla%3Aen-US%3Aof ficial&q=iPodvideo+repair+Wolfson+fifth+pictorialguide&btnG=Search

HT5312 what if you did not have a rescue e-mail when you initially setup your account and cannot remember security question answers

what if you did not have a rescue e-mail when you initially setup your account and cannot remember security question answers

Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

I can't get Firefox to finish updates, even over night. Other than that it works ok.

Firefox says I should update asap but never finishes. I don't get an error message, instead it just continues with a message underneath saying it's trying to connect but never does.

If there are problems with updating then best is to download the full version and uninstall the currently installed version.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Open in new tab or window doesn't work. How can I fix this?

I just upgraded to 36.01. When I right click on a link the menu of options is long and confusing. When I select open in a new tab or new window, it does nothing. What can I do to reduce the options list and how to fix the open new tab or window option?

Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Try a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
*Download the full Firefox installer and save the file to the desktop https://www.mozilla.org/en-US/firefox/all/
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
*https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

I just bought a camera bundled with Photoshop elements12 and Premiere elements 12, DVD-Rom is working fine, What can I do?

Please I can not install the software, help me.

I can not install the software because it seems that there a problem with the disc. I can not return it because I live in Colombia, and this was bought in the US. I propose that you guys send me a link to download the software. I can prove I have the original software, if you guys request it.

Siri will not respond at all, all my familys works fine, what can i do?

i got my iphone 4s yesterday, the siri worked for about an hour, then it would not stop, it isnt the same problem like other people have were it will respond with an "please try again". it will just load and load and load and not respond, what do i do?

Switch Siri off then do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears, ignore the Slide to Power Off that appears)
Note: You will not lose any data.
Switch Siri bach on.

Firefox keeps telling me to upgrade. Even after complete uninstall and installing the newest version. Also, each time I restart my desktop I have to acknowledge about 12 add-ons. After that all works fine. Even when I restart Firefox.

I already tried uninstalling all add ons and then reinstall them again. Can the problem be related to the Siphon add on (which I no longer use)?

You posted your troubleshooting information in another thread ([[/questions/907656]]) that seems to indicate that you use or have used that profile folder with a lot of Firefox versions and are overriding the compatibility check (extensions.checkCompatibility.12.0).
You need to use a separate profile for each Firefox version if you want to use multiple Firefox versions.
* http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows
* http://kb.mozillazine.org/Shortcut_to_a_specific_profile
* http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox

I am trying to delete multiple photo albums from itunes and cannot locate a delete method on the itunes page. I tried deleting from my iP4 but cannot locate a delete tab other than the one on the camera roll section. Any suggestions would be a help

I am trying to remove photos from itunes so I can resync my ip4 and remove all the photos that were transferred from my Win7 PC when I synced the phone. No tabs on the phone to delete so I assume I will need to delete from itunes and resync the phone.
Any help would be greatly appreciated.
JM

I believe you just are able to delete them from iTunes.
Hope it will be helpful

Whenever I click on the Firefox icon a box pops up saying that Mozilla has crashed. I can't restart or quit because neither works. What can I do?

When I click on the Mozilla Firefox icon a grey rectangular box pops up that says: "We're sorry, Firefox had a problem and crashed. We'll try to restore your windows and tabs when it restarts. To help us diagnose the problem please send us a crash report." Then it gives you the option to Restart Firefox or Quit Firefox but the restart one doesn't work. What can I do?
This is what it's installed under: C:\Program Files (x86)\Mozilla Firefox
I don't know if it's the file location or something but all I know is that every time I restart it the same grey box pops up and if I quit it then nothing happens. I'm at a loss right now.
Whatever information you need please let me know. Thanks.

I had a similar issue and this is how I’ve fixed it.
https://support.mozilla.com/en-US/questions/748529

Long load times and poor application performance

We have packaged and deployed Adobe CC using SCCM within my school division. It pushed out fine, but now when we attempt to open Photoshop (or any other CC app) it has unusually long load times. 2-4 minutes. It seems to be hanging at the "Reading preferences" stage. After the application appears to have started, it takes an unusually long time to actually start working in the application (it appears to just hang).

Hello There,
EXE's always bundle additional files because it is a stand-alone entity. And, if the size 9GB then it will surely take time to load all the files. I'll check with the team again on how we can optimize it. BTW, are the videos inserted as slide video or Event video?
Thanks,
Vish

I have an iphone 5s and my phone was working perfectly fine then it turn into a blue screen and after that i tried to restore it but when i do the phone does half of the steps and then it turns into a blue screen and it doesnt work again what can i do?

i have an iphone 5s and my phone was working perfectly fine then it turn into a blue screen and after that i tried to restore it but when i do the phone does half of the steps and then it turns into a blue screen and it doesnt work again what can i do?

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Malvinfromny wrote:
... i tried to restore it but when i do the phone does half of the steps and then it turns into a blue screen and it doesnt work again what can i do?
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step... Be sure to make an appointment first...

My iphone 4s fell from the bed and the front screen glass got cracked but the touch screen is working fine, so can i replace just that screen glass?? If not what am i to do ? And how much it might cost me for that repairing??

My iphone 4s fell from the bed and the front screen glass got cracked but the touch screen is working fine, so can i replace just that screen glass?? If not what am i to do ? And how much it might cost me for that repairing??

I don't know. You'll have to ask.
FYI, if the phone was not originally sold in India, it can not be serviced in India. You will have to take it back to the country where it originated.

I have an apogee ensemble that I am using with Logic that was working fine 2 days ago but now it is seeing the apogee but giving me a conflict era and I can't get sound through my mixing board. What could be causing it, I haven't changed any settings

I have an apogee ensemble that I am using with Logic that was working fine 2 days ago but now it is seeing the apogee but giving me a conflict era and I can't get sound through my mixing board. What could be causing it, I haven't changed any settings

OK, but in my ipad, the apple id i have in itues is already the one iwant to have, but th one i used to sin in for i-coud is the other one. Any tip as to how to change the apple id for icloud and any idea how to know what apps i bought with the other apple id so as to delete them from my ipad to avoid being asked to enter another apple id every time they get updated? thanks!

I recently upgraded to 10.6.7 and Safari 5.05. Safari now has a long load time when you initially boot it up and when selecting a new tab. Other than that it works fine. What can I do ?

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