I redeemed a gift card, the amount shows up in the top right corner but when I try to purchase music it goes to the account that I have loaded. How do I use the gift card?

I redeemed a gift card, the amount shows up in the top right corner of my account but when I try to purchase music it goes to the account that I have loaded previously. How do I use the gift card?

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

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've redeemed my itunes card and at the top of the itunes stores it states "$20. in your account" but when i try and purchase a song it still comes up with my billing info and dosent pick up the card at all??

I've redeemed my itunes card and at the top of the itunes stores it states "$20. in your account" but when i try and purchase a song it still comes up with my billing info and dosent pick up the card at all?? plz help me

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

I have a balance on my ITunes account, but when I try to purchase music, it says my credit card will be charged. Why can't I see my balance

I have a balance on my ITunes account, but when I try to purchase music, it says my credit card will be charged. Why can't I use my current balance? and why does't it show up in the ITunes store account. It appears on my IPhone.

Well no, not from my experience. Last night, with a balance of about $42 in the iTunes store (several gift cards this summer) I purchased a 4.99 app - credit card was charged, not the balance in the iTunes store.
Barb

IPod Touch shows play icon in top right corner even when not playing

Hi,
Has anyone had the bug where their Touch displays the 'play' icon even though it is not currently playing any music? Mine does this intermittently, and apparently for no reason.
Thanks,
Alex

Was going to start a new topic on this, er, topic but found this thread in a discussion search. I find it kind of annoying - I am constantly checking to make sure nothing's playing to avoid running the battery down. Not a big thing, but ideally they'll fix it in a future update.

HT2736 I have a $25 gift card I redeemed but when I try to purchase a song it wants to charge my credit card? How do I use the credit I have?

I have a $25 gift card that I redeemed but when I try to purchase a song it is not deducting from the credit and wants to charge my credit card. How do I use the credit on the accoung?

Nonesense, why would a service that offers redeemable cards as cash would require a credit card verification. Who is answering this question? I am sick of Apple! I am here because I want to buy music for the year end festivities and had this card that I got when I bought a very pricey Mac Book Pro for my daughter, I thought at least I was getting something out of an outrageously high priced machine, but no, they cant' just make things easy for you... Anyway, no one seems to be reading this so I am not wasting my time anymore, useless...

HT3702 I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?

I have gift cards that were entered into my account. I since have destroyed the cards and no when i try to purchase music it is asking for the card information. I show a balance, what do i need to do?

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

Im trying to purchase music and it says i have $21.07 on my itunes account but when i go to purchase music it asks for my credit card details or a gift card no. and wont let me continue til i do so. how do i spend the money i have on there already?

im trying to purchase music and it says i have $21.07 on my itunes account but when i go to purchase music it asks for my credit card details or a gift card no. and wont let me continue til i do so. how do i spend the money i have on there already?
i try to download the song and it comes up with put in password. then it takes me to a credit card detail place. i have enough money on my account i shouldn't have to use my credit card. how can i use the money alredy on my account?

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

I have a credit in the iTunes store but when i try to purchase an app, aim asked for credit card information. How can I use my iTunes account to purchase apps?

I have a credit in the iTunes store but when I try to purchase apps I am asked for credit card information
Are there two separate stores. How can I make purchases?

same here but i cant purchase a movie or anything

I just received a brand new iPod touch as a gift. But when I try to play music on it the speaker is extremely slow. When I plug in headphones I hear nothing. Tried multiple headphones. Tried a restore.

I just received a brand new iPod touch as a gift. But when I try to play music on it the speaker is extremely slow. When I plug in headphones I hear nothing. Tried multiple headphones. Tried a restore. It never dropped or anything

Try here:
iPod touch: Hardware troubleshooting
You said you restored the iPod. Was the restore successful, that is, it went though all the steps without errors?
Try a restore to factory settings/new iPod if yuhave not doe so so far.
Are you using the headphones that came with the iPod? Are you inserting the plug fully
Have you tried another set of headphones in the iPod?
The speaker is not that loud.

Every since i upgraded to win8.1 its going on 3 week since i have been able to to use the 3d feature in cs6cc at all . i have done everthing possible cant find a good fix tried so many . its most aggrevating considering its a 30 day with 6 day left. have

every since i upgraded to win8.1 its going on 3 week since i have been able to to use the 3d feature in cs6cc at all . i have done everthing possible cant find a good fix tried so many . its most aggrevating considering its a 30 day with 6 day left. have been able to do what i want. Why is this. worked just fine on windows 7. please help i am critical on going postal.

Have you updated your video card driver from the GPU maker's website?
The drivers that shipped with Win 8 are pretty out of date (and buggy).

I just want to know why money was taken out mi bank account,i still have a itunes balence and used a gift card.id love someone 2 call me about this but i never get thru to you

i just want to know why money was taken out mi bank account,i still have a itunes balence and used a gift card.id love someone 2 call me about this but i never get thru to you

This is a User to User Forum... You are not addressing Apple Here...
Suggest you use this link to Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

HT2204 I created two iTunes accounts: one for business purchases and one for personal. However, when I try to purchase an iBook on my personal account only the business account information appears, and my business password is requested. How can I selec

I created two iTunes accounts: one for business purchases and one for personal. However, when I try to purchase an iBook on my personal account only the business account information appears, and my business password is requested. How can I select a different account depending on the type of purchase I am making?

You would have to sign out of the store with that AppleID and sign in with the alternate AppleID.
Settings -> iTunes & App Stores -> tap the Apple ID showing, logout, then login.
Beware thought that you can only change a device's AppleID association once every 90 days.
http://support.apple.com/kb/ht4627
So if you do this, you will not be able to use the other AppleID on that device for 90 days.

I live on an island (Guernsey) under the jurisdiction of the UK. But when i try to purchase anything it says postal code not accepted!

I live on an island (Guernsey) under the jurisdiction of the UK. But when i try to purchase anything it says postal code not accepted!
Please help!

As I say, I haven't done this in a long time, so not sure if it still works, but it's just the postcode that causes the problem. The Apple system doesn't appear to get upset that the billing address isn't strictly correct, as the card details still work for them to get your cash....... I think any UK postcode will work, it just happens that I used "GU" instead of "GY"......

HT5035 I have a balance on my account from an ITunes card, but i cannot redeem it when I try to purchase music. Please help!

I have a balance on my account from an ITunes card, but i cannot redeem it when I try to purchase music. Please help!

Welcome to the Apple Community.
The total value of your purchase including any taxes needs to be less than the credit available or your credit card will be charged.

I have all my music on an external media drive that has crashed. How can I get the music of my ipod touch back onto the comupter without loosing the music when it syncs?

I have all my music on an external media drive that has crashed. How can I get the music of my ipod touch back onto the comupter without loosing the music when it syncs. in order to start rebuilding my music collection?

You should be able to recover the media with the tips in this post from forum regular Zevoneer but I'm not sure what the implications are for your application settings. You can probably transfer your purchases into a newly authorised library, backup the device, recover any other media using third party tools, then restore the device from the backup. That should switch the assocation of the device to the new library but it is not something I've personally tested.
When you get it all working, make a backup!
tt2

I redeemed a gift card, the amount shows up in the top right corner but when I try to purchase music it goes to the account that I have loaded. How do I use the gift card?

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