I rented a movie and I am trying to watch it on my television via a computer connection. There is no sound though. I do have video. Can someone advise?

Can someone please help?

Yes. Get an adapter from the mini display port to HDMI and connect the HDMI cable to the TV. For audio you will need a separate connectors from you audio output port to the RCA connectors on the back of your TV. Use an extension and a 'Y' connector. If you MBP is a 2011 model then it will also transfer audio and a separate cable is not needed.
Ciao.

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HT200109 I just got ATV3, rented a movie and when I tried to play it it said "an error has occurred. Try again later". What does that mean?

I just got ATV3, rented a movie and when I tried to play it I got the message "an error has occurred. Try again later". What does that mean?

What is your connection like (use speedtest.net)?
Check for interference using istumbler or netstumbler
Make sure your DNS is set correctly (settings - general - network - congifure DNS - automatic)

Rented a movie on my mac - trying to watch on apple tv (i think 2), but iTunes not "seeing" apple tv - so i can't 'move' the rental to the device. ??

rented a movie on my mac - trying to watch on apple tv (i think 2), but iTunes not "seeing" apple tv - so i can't 'move' the rental to the device. i'm brand new at apple tv - do i need to enable it or something?

Is it the little black box? If yes then it is the 2nd model. It won't show up in iTunes as there is no syncing involved. The only time it does is when you connect and need to restore the device.
You need to enable home sharing in iTunes and on ATV

I got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie and now were trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs

i got charged twice for a movie (Safe House). Can i get a refund for that? we were not able to finish the movie last night, and now we're trying to watch it again. We have an hour left, however the apple tv is still loading the movie again for 2 hrs & 46 mins.

Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

Rented a movie and cannot find it to watch can anyone help?

Cannot find 2 movies that I've rented and did not watch. Help?

iTunes Store Movie Rental FAQ - http://support.apple.com/kb/HT1657

HT1600 hi i rented a movie and wanted to play it in my livingroom apple tv i get the picture but it says my audio is unsupported what can i do

hi i recently rented a movie and when i wanted to play it on my apple tv the picture was there but it said unsupported audio i was watching it last night now its not working what could be wrong

Welcome to the Apple Community Newbieappleguy.
Have you tried adjusting the "Audio Out" and the "Dolby Digital" settings in settings > audio and video? It may be worth trying several combinations of these settings, although typically it is the "Dolby Digital" setting that causes most problems for users.
If you are using a sound system/receiver, make sure that you have correctly mapped the input port on your sound system to the output, if you are unsure about how to do this, refer to the manual that came with your sound system.
Have you tried playing various content sources (i.e. podcasts, music, iTunes Store video, other video etc), do you have the same problem with all types of content? If you use optical you might also check that you can see a red light at the end of your optical audio cable. Is your optical audio cable plugged straight into your sound system, or does it go through a switch or other device?

HT1657 I rented a movie and was charged for it, it started to download but says I do not have enough space. I tried to delete it so I could download the SD version instead of the HD version but am unable to do that what can I do???

I rented a movie and was charged for it, it started to download but says I do not have enough space. I tried to delete it so I could download the SD version instead of the HD version but am unable to do that what can I do???

Same thing happened to me ipad. Please someone fix it Apple.

We are trying to rent a movie and it keeps prompting us to verify payment info and we have done this

we are trying to rent a movie and it keeps prompting us to verify payment info and we have done this

I kept having this problem, reset my iTunes password, verified account information several times, all with the same (bad) result. Finally, I actually went into the "Edit" section of my credit card and found that because I tried to access my account via another computer or device, i.e. Apple TV, I had to reenter my 3 digit credit card security code. That fixed the problem for me.

HT1390 trying to rent a movie and error message pops up saying "item cannot be downloaded on this network. You must connect to wi-fi or download it on your computer". I just finished downloading a rental but I get this message when attempting another. Any

trying to rent a movie and error message pops up saying "item cannot be downloaded on this network. You must connect to wi-fi or download it on your computer". I just finished downloading a rental but I get this message when attempting another. Any help much appreciated

You might want to try it again. It started working for me about 10 minutes ago (~8pm CST).
This was happening for rentals and purchases.

HT1657 I rented a movie and it's totally downloaded, but when I play it there's no sound or picture (though the progress bar is moving and time is coming off the movie like it's trying to play). Help!

I rented a movie and it's totally downloaded, but when I play it there's no sound or picture (though the progress bar is moving and time is coming off the movie like it's trying to play). Help!

Hi California Jess,
Thanks for using Apple Support Communities. If you were not able to watch your rental movie, you can report that to the iTunes Store by following this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

HT1498 How do I re-rent a movie from Apple TV. I watched a portion of a movie, the 24 hours has elapsed and I am trying to re-rent to finish movie. I so not have the option to rent again. Any suggestons?

rHow do I re-rent a movie on Apple TV? I rented a movie and could not finish it within 24 hours. I am trying to re-rent it and am not given that option. Any suggestion?

It should only give you a warning, but let you do it if you want to. If you can't do it on ATV you can rent it though iTunes and then check for available content on ATV and view it that way.

Rented a movie and it doesn't work at all, how do i get a refund?

apple if you're reading this you have gotten seriously on my last nerves. i have been typing non stop trying to get my answer but you guys really have THE WORST customer service. i tried renting a movie and it says that it need 55 hours to load and i only have the movie for 24 hours! and also it keeps freezing on me and now i can't even see my movie! someone please help me!

Please restate your concern.

I have rented a movie and the download time in 16hrs??

I have rented a movie and the download time in 16hrs?
I am trying to download Miss Congeniality 2, and the download time is 16hours? My internet isnt slow i download files all the time.. Please help!

Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I rented a movie and cant watch it

i rented a movie and now it will not let me clcik on my tab for rent on itune to get to it to watch it it has finished downloading and it took my $ for the download i tryed reseting my computer as well and i still can not get to my move

OK, so when you are in iTunes, you should see Movies on the sidebar, right under Music. Once you click on that, you should see "Rented, Unwatched, Movies, Genres, Home Videos, and List" at the top of the window. Click on the Rented tab, and you should see your movie. Click on the movie, and it should then display a Summary window below it with the description of the movie:
Right next to the title in the Summary box, you will see an arrow. If you click on that, you should get a message asking if you want to start playing your movie now:
Click on Play and enjoy!
Cheers,
GB

HT1657 I rented a movie and accidentally hit the menu button and now I can figure out how to go back and watch it . When I try to press rent again it says you have already downloaded this movie go to settings and check for downloads but I can find it.

I rented a movie and accidentally hit the menu button and now I can figure out how to go back and watch it . When I try to press rent again it says you have already downloaded this movie go to settings and check for downloads but I can find it download in settings.

I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh.

I rented a movie and I am trying to watch it on my television via a computer connection. There is no sound though. I do have video. Can someone advise?

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