I rented a movie off itunes and now it won't play, help?!?!

I tried to play the rented movie when the option box came up saying I could, however the movie had not fully downloaded yet, I assumed it would stream as I watched. However the movie will not play and only shows a blank screen. How can I get it to play?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Delete the song and redownload it by
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:                                 
iOS: How to back up           
- Restore to factory settings/new iOS device.

Similar Messages

  • I rented a movie through itunes and now I cannot find it on the ipad.  How do I access it?

    I rented a movie through itunes and now I cannot find it on the ipad.  How do I access it?

    Mmmm, try checking for available downloads from the store menu, if that doesn't help, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • Hi! I bought a song on itunes, and now it won't play on my computer or iPod. Itunes on my computer keeps telling me that I'm not authorized to play the song on my computer, even after reauthorizing it. Is there anything I can do to play the song?

    Hi! I bought a song on itunes, and now it won't play on my computer or iPod. Itunes on my computer keeps telling me that I'm not authorized to play the song on my computer, even after reauthorizing it. Is there anything I can do to play the song?

    Hello
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/ts1389
    Best of luck,
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  • Updated itunes and now it won't play any of my music, updated itunes and now it won't play any of my music

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    Hi ryanmar,
    If you are having issues with audio playback in iTunes for Windows, you may find the following article helpful:
    iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
    http://support.apple.com/kb/TS1362
    Regards,
    - Brenden

  • I rented a movie from iTunes and now it's not working

    I rented a movie from iTunes on my iPad and it started downloading.  For some reason it stopped.  The movie is showing up in the video app but when I hit play or the download cloud it tells me I have rented the movie but have not downloaded it.  I go back to iTunes and the download section is gone.  I go back to the movie, where you can buy or rent, and it says watch....which if clicked on takes me back to videos.  And then it again tells me I have rented the movie but have not downloaded it and to go to Downloads to manage my downloads.  THERE IS NO DOWNLOAD SECTION OR OPTION IN ITUNES....IT IS GONE!!  I have closed iTunes and restarted my iPad several times and am still having the same issue.  I have rented movies in the past with no issues.  I have NO IDEA what is going on and am very very frustrated.  Hopefully someone can help.
    Thanks!!

    I would ask iTunes Store support for help with this. You may never be able to get the movie to download on your own now.
    Go here and then tap on Connecting and downloading, then tap on Movie Rentals. You can have someone contact you, you can chat online or you can get email support. I would opt for the phone call or online chat.
    https://getsupport.apple.com/Issues.action

  • I pre-ordered a album off iTunes and now it won't download

    I preordered a album and now it won't download it says it's purchased but won't download?

    Hello there, Courtney.
    Preorders can sometimes be tricky. The following Knowledge Base article goes over one way of getting to your purchased content:
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/ht5714
    Particularly:
    Downloading a pre-ordered item
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    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
    That "Alternatively" step usually does the trick for most folks, but if your issue persists, you can try the steps in this article:
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I bought a song on iTunes and now it won't play if I have wifi turned on.

    I don't know what is wrong with my music. It is just one song thY I can't play with wifi on. If I turn wifi off, the song plays just fine.

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Delete the song and redownload it by
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up           
    - Restore to factory settings/new iOS device.

  • I rented a movie on iTunes and it now has filled my hard drive and I can't get it off. Something is wrong and I need a solution before I try to reinstall the Mac OS to reformat

    I rented a movie on iTunes and it now has filled my hard drive and has taken up all my harddrive space.....How can I remove the after math of the rented movie and fix this problem..?  Oddly enough it does show the startup drive is not full.

    In iTunes select the movie and hit Delete. Follow the prompts and then empty the trash.

  • HT1657 Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?

    Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?

    Hey grossa2,
    First, here is a way to report an issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Then, I'd go through this article, which helps troubleshoot a lack of audio playback in iTunes:
    iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
    http://support.apple.com/kb/TS1362
    Take care,
    Delgadoh

  • I've just rented a movie on iTunes, and I tried to start it before the download finished, and now even though it has finished when I try to play it nothing happens. Is there a way to reload it without paying again??

    I've just rented a movie on iTunes, and I tried to start it before the download finished, and now even though it has finished when I try to play it nothing happens. Is there a way to reload it without paying again??

    I'm not convinced that starting it before it was downloaded has anything to do with it, you should be able to do that. I'd try restarting the computer and if that doesn't help, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

  • HT3209 I rented a movie on Itunes and it downloaded. Now it will not play. When i go to videos and try to play it the whole page turns black.

    I rented a movie on Itunes and it downloaded but the movie will not play. When i go to videos to try to watch the video the page turns black

    Quit the videos app completely.
    Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Try the videos app again.
    If that doesn't work, reboot the iPad. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    If that fails, try this. Swipe to the right from your first home screen to get to the iPad Spotlight search. Type in the name of rhe movie in the field at the top. When the movie appears in the search - tap on it and it should start to play. Let it play for a minute or so - hit done - go back to videos app and see if all is OK.
    But remember, once you start to play the rental, the timer starts.

  • I rented a movie through iTunes and it downloaded but won't play.

    I rented a movie through iTunes and it downloaded but won't play. It is present in the videos app but doesn't load the picture for the movie. When I go to play it, it just opens and then closes. There is an iCloud icon that suggests the movie has not Been downloaded and when I click it it says that the movie has already been rented but not downloaded and that I need to go to downloads to manage it. It is not present in my iTunes download page however. And when I go to rent it again all I get is a watch button that directs me back to the videos app with no way to watch it.

    Hi Refvoxa,
    Thanks for visiting Apple Support Communities.
    If you are not able to play or download a movie rental on your iPad, first restart your device:
    Restarting your device
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    Press and hold the Sleep/Wake button until the Apple logo appears.
    Note: Reset your device only if you are unable to restart it.
    Resetting your device
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    After your iPad restarts, try resuming the download again:
    If your download was interrupted using your iPhone, iPad, or iPod touch
    From the Home screen, tap the iTunes app.
    For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
    Enter your account name and password if prompted.
    Tap the blue download arrow to resume.
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If the movie still does not appear in Downloads, and can't be played, I recommend reporting the issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    Regards,
    Jeremy

  • I rented a movie in iTunes and connected my iPad to transfer the movie to the iPad.  The rental section will not pop-up and I have confirmed the movie is not an HD movie.  Any suggestions on what to do next?

    I rented a movie in iTunes and connected my iPad to transfer the movie to the iPad.  The rental section will not pop-up and I have confirmed the movie is not an HD movie.  Any suggestions on what to do next?

    I would ask iTunes Store support for help with this. You may never be able to get the movie to download on your own now.
    Go here and then tap on Connecting and downloading, then tap on Movie Rentals. You can have someone contact you, you can chat online or you can get email support. I would opt for the phone call or online chat.
    https://getsupport.apple.com/Issues.action

  • I have up dated my itune and now it will not play my old purchase movies. I have brought new ones and they work but my old purchases will not. Why and how can I fix it.

    I have up dated my itune and now it will not play my old purchase movies. I have brought new ones and they work but my old purchases will not. Why and how can I fix it.

    Contacts are designed to be synced to a supported application on the computer or a cloud service.
    Pictures taken with the device are designed to regularly be copied off the device to a computer as would be done with any digital camera.
    If you have failed to use the device as designed it may be too late to recovery anything.
    Is the device regularly backed up to a computer via iTunes?  If so, the most recent backup (when restored to a replacement iOS device) should contain all contacts and pictures as of when the backup was created.

  • HT1657 My download keeps freezing, and I have to buy it over and over again and it wastes money. I have now rented my movie 4 times and it still won't finish downloading. Why can't I get the rental for free if it keeps doing this?

    MY DOWNLOAD KEEPS FREEZING AND I HAVE TO KEEP BUYING IT OVER AND OVER AGAIN. IT'S WASTING MY MONEY. I HAVE NOW RENTED MY MOVIE 4 TIMES AND IT STILL WON'T FINISH DOWNLOADING. WHY CAN'T I GET THE RENTAL FOR FREE IF IT KEEPS DOING THIS? CAN YOU PLEASE HELP? THANK YOU.

    Please turn off your caps lock.  All caps indicates shouting, is considered rude and is difficult to read.  Many will not read such posts.
    If it doesn't finish downloading then just click Store>Check For Available Downloads
    There is no need to keep re-buying it.

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