I rented a movie on itunes and it will not download; what do I do to resolve
I rented the movie Non-Stop on iTunes using my iPad and would not download so I gave up; tried again now and it says you already rented the movie so I tried to download again and it will not download...... what to do from here?
Hi HudsonPond,
I'm sorry to hear you are having issues with your movie rental. The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Hope this helps ....
- Judy
Similar Messages
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TS1412 i purchased a movie from itunes and it will not download! why?
i am on vacation and wanted to relax with a nice long movie so i purchased the film scarface for 9.99 on itunes and it will not download and through all of my effort to make it download i have learned about converters and all kinds of mumbo jumbo how do i just watch the movie that i purchased? i do not want to get a refund for the movie....
this is the iMovie board - about the editing software delivered free with any Mac.
purchased movies can only be playbacked in iTunes.
any mumbo jambo probably gets better explained in the 'iTunes for Windows'-section of this board:
https://discussions.apple.com/community/itunes/itunes_for_windows -
I have been having this problem with other movies for about a week now. I just tried my new macbook pro to see it it would download on it but I received the same error code 8008 (corrupt).
I have about 60 movies I would like to download and back-up but it is happening on all of them.You probably need to delete your iTunes media downloads folder. From http://support.apple.com/kb/TS3297:
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while accessing iTunes Store:
See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X: ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
Windows Vista: \Users\username\Music\iTunes\iTunes Media\Downloads\
Windows 7: \Users\username\My Music\iTunes\iTunes Media\Downloads\
Windows XP: \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password. -
I have rented a movie on iTunes and it won't download. I don't get an error message. It looks like it is downloading but doesn't progress
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears. -
I rented a movie on iTunes and it will only play 23 mins of the movie. The screen freezes. Ant suggestions?
Hi HudsonPond,
I'm sorry to hear you are having issues with your movie rental. The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Hope this helps ....
- Judy -
I have rented a movie 8hours ago, and it will NOT play. The system also charged me twice, for the same movie! How can you help me please?
For the film not playing, you can use the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link.
Not sure whether you can request a refund for the double charge via the same link, if not then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store -
I purchased a movie on itunes and it will not play on the itouch
I purchased a movie on itunes and it will not play on the itouch. it states that the "movie could not be played.
Any ideas? when I called for support, i was told I have to payYou have posted in the itunes U forum, where colleges, universities and museums post educational content for students.
Try posting in the appropriate forum. -
HT1657 I rented a movie on itunes but it will not play on my imac ?
I rented a movie on itunes but it will not play on my imac ?
Does anyone know how to fix it ?Could you walk us through what happens when you try to play the movie, please?
-
I bought a book and it will not download what should I do? Or how do I fix it?
I bought a book and it will not download what should I do? Or how do I fix it?
Ask for a refund
How to Get a Refund from the App Store -
I rented a movie on iTunes and it won't download
I logged into my iTunes account after
I have already put my information in for
a gift card, I rented a movie, and it will not
download. An error report keeps saying
"download error. Try again.". And I keeps getting
a message saying I don't have enough space
download the movie, even after I deleted most of
my apps an I have 2.6 GB available and used 3.8.
Any suggestions?Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears. -
I rent movie on iTunes in my iPad 3 and it's not working.
And the movie is not on my iPad anymore cose it's not well.
What that I'm asking is a refund or another movie.
Thanks,
AvielWhat do you mean your iPad is 'not well' ?
For the rental you can try the 'report a problem' page to contact iTunes Support (we are fellow users here on these forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Rented a movie but can't find where it is?
It's in the Videos apps
http://i1224.photobucket.com/albums/ee374/Diavonex/f00d636d.jpg -
I had to wipe and re install Itunes on my mac minni. When I bought the hobbit, it will not play. I get a prompt to sign into Itunes and the movie will not play. I am logged into Itunes and still no luck?
I am having the same trouble
-
I bought a movie on itunes and it will not play even after re-downloading it.
I bought a movie on itunes, it would not play. I contacted apple support people, and they told me to delete and re download it, I did that and it still will not play, I don't know if I'm doing something wrong or if my itunes isn't up to date, or maybe it's because I'm not trying to play it on an apple device. Whatever the case me be, I just really want to watch this movie, or get a refund.
You should be able to play films on windows computers, if it wasn't compatible with it (e.g. you should have got an error if you tried to buy an HD film on non-HD compatible computer).
The current version of iTunes is 11.4 - you can see if there are any updates available via the Help > Check For Updates menu option.
Or you can download the current version of iTunes from here : http://www.apple.com/itunes/download/
What happens when you try to play the film, and do other videos that you have in your iTunes play ok ?
If you can't get it to play but other videos play ok then contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com -
I have owned my iPad for a year. I have rented a number of movies in that time. Recently, my last four movies appear to transfer to the iPad, but when I attempt to play them, they will not play. Any ideas?
You should be able to move it to your iPad.
http://i1224.photobucket.com/albums/ee374/Diavonex/Album%204/528d98a827973a85bbf 91b534f9a6933.jpg
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