I reset my iPhone5 and I'm putting my ID and password in and it says there is a problem with the server when trying to restore all my information with iCloud backup. What do I do?
I was having several problems with my iPhone5, apps crashing everywhere, nothing working. My father who is very tech savvy told me we would have to restore the iPhone using the iCloud. So I went to settings, erased all my stuff and got the grey starting screen. I got up to the point where it says to enter your Apple ID and Password and I couldn't remember so I went on Apple.com and changed my info so I could remember it no matter what. I got the email saying that my info has been changed and accepted and all that but now when I put the information in its says that there is a problem connecitng to the server.
Help!
http://www.apple.com/support/itunes/contact/
In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros. http://support.apple.com/kb/HT5552
Similar Messages
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I have been trying to update my iPhone 4 with iOS 5 for about 30 minutes and I keep getting the same thing. It says,"There was a problem downloading the software for the iPhone. The network connection could not be established." What do I need to do to solve this problem?
iOS: Resolving update and restore alert messages
For error -50: See error 13 and 14:
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network. -
I had to reinstalled windows xp on my PC and everytime I try to download itunes a message pops up saying "there is a problem with this windows installer package. A program required for this install to complete could not be run". But it does not say what program is required. I've had to reinstalled windows xp before and never had a problem.
Go START/ALL PROGRAMS/APPLE SOFTWARE UPDATE"
If it offers you a newer version of Apple Software Update, do it but "Deselect" any other software offered at the same time.
Once done, try another iTunes install -
I have rearranged all icons on the second and third pages to have a just a photo on my home, but if i switch off the iphone when i restarted it all the icons come back in the old position on the home and second page. I have ios5.
you can suggest it here - http://www.apple.com/feedback/iphone.html
And it is only a problem if you want a blank first screen. Personally, it would drive me nuts always having to swipe over one page to get to my apps - the only time I unlock my iPhone is to use it or run an app, so no, I have no need nor desire to have a first screen with no icons at all.
But, if they'd put it in as an option so people like yourself can also have what they want, that's fine too So send them your feedback (they actually do listen - iOS 5 includes a number of things people have been asking for on these forums, like being able to delete individual entries from the call history, inproved alerts/notifications, being able to opt out of all the location based data they collect,...). -
I have an Iphone 4s 32gb and i'm trying to update it to ios 5.1. i've downloaded the software from itunes but when i click on it to install it to my actual phone it says: "There was a problem downloading the software for Iphone 'Donnbjj1's Iphone' . An unknown error occurred (1480)."
iOS: Resolving update and restore alert messages
For error -50: See error 13 and 14:
Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network. -
I can't download apps. I'm trying to use my debit/visa and it says there is a problem try again, I've tried and tried and I get nowhere my debit/visa has worked before and now I don't even see where I can select "none" as a payment option, anyone know what to do?
iTunes Store: Accepted forms of payment
Apple accepts different payment methods in different countries.
follow the steps listed in the link to see, it may not let you use a debit card. -
Hi, I rented a movie in Apple TV, i Have tried to watch it several times but it says there is a problem downloading the content, my movie expires in few days, what can i do to fix this?
Hello chipotles
If the rental is not working, then follow the steps in this article to report an issue with your purchase. And then after that try the to rent the movie again.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Since 29/10/2012 my iphone 4s and more recently my ipad 3 will not connect to the server when trying to access my email account. All I get is an error message saying that 'cannot get mail, connection to the server failed' I hadnt changed any settings it just happened. I have since done a complete re-boot on the ipad but to no avail. Anybody got any suggestions?
No. Everything was working fine and then it wasn't. I hadn't changed any settings or switched either one off. When the phone stopped working properly I ignored it because I always have my ipad with me but that just sopped working properly and now I am stuffed. I have tried most solutions suggested on here even wiping the ipad clean and re-booting. I did this exactly the same way as when I first got it but still no joy. The same with the phone.
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For about 1 week now i have been getting the same message now allowing me to send or open. It says "There was a problem sending the command to the program." Why? I cannot even answer your email asking for to confirm my email question. It will not allow me to access you when I click on the line you tell me to click on. How come?
Click here and request assistance.
(87825) -
It tells me that there's an error on the server when i enter my password. what can i do?
it tells me that there's an error on the server when i enter my password. what can i do???
This is not an issue with Firefox, your message actually confirms this by the error you listed. "There was an error on the server" Firefox is only an internet browser basically, the connection to the internet & such local configuration is outside external from Firefox, the server is on the host side of the connection. It sounds like you have a bad connection between the server & your computer which Firefox has nothing to do with, rather it is your local network. I would actually check out Windows 7 VPN support, you need to setup a virtual private network VPN which is basically a secure connection stable enough to support the bandwidth required to facilitate the meeting.
This is why you are also having the problem with Internet Explorer as you need to correctly configure a VPN connection via windows if your connection supports it. -
I have an iphone 5s, does not boot, blinking white screen with black logo, when trying itunes restore from mac and pc, error code 4013 which is usb error, any ideas? Does a totally dead battery have that effect? I have had it plugged in to a computer overnight, but maybe does not charge when totally dead?
Please help, thanks in advance all1Hi eggroll77,
Welcome to Apple Support Communities.
That alert codes does suggest there is a USB related issue. If you haven’t already, try the troubleshooting suggestions in the article linked below.
iOS: Restore errors 4005, 4013, and 4014
I hope this helps.
-Jason -
im getting the error message: there was a problem downloading the software for the update Iphone. The network connection timed out. I have been trying to update for 2 days now.
Disable your firewall and antivirus while you download.
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Has anyone had trouble downloading the updated iPhone/iPad software? My computer gets to the end of the download, says there is a problem and won't update my iPhone or my iPad.
Has anyone had trouble downloading the updated iPhone/iPad software? My computer gets to the end of the download, says there is a problem and won't update my iPhone or my iPad.
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I have registered my credit car which is from el salvador, but when I try to buy English movies for example I can't what can be the problem? how Can I solve it? also I'm trying to buy PAGES app but I cannot do it Somebody can help me?
Hi...
My credit card is from El Salvador And I can't buy english movies?
Your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article -
I delted an app by mistake. when i tried to restore my phone from icloud I need an older backup. How long are they kept?? I'd like to get this app and it's contents back.
thanksApple states that it keeps your last 3 iCloud backups, which would only go back a few days if you back up daily. Also, apps are not stored in the backup, only your app data is. The backup simply notes which apps were on your phone when it was backed up, then downloads them from the App store when you restore the backup. If the app is no longer available in the App store, it will not be restored to the phone when you restore the backup.
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