I restored from iTunes backup but it goes back to 'welcome to your new iphone'
My iphone 5 was replaced today because of a faulty power button. I had done an iTunes backup this morning, choosing to backup iTunes purchases and the apps as well.
In order to restore the backup to my new phone I had to set it up as a new phone and update to 7.1.2. All good so far.
I then chose to restore from backup (dated today) and it all seemed fine until the restore was complete and the iphone restarted and I was taken back to the 'Welcome to Your New iPhone' screen. Thankfully my photos and contacts have come across but none of my iTunes library, emails or most of my apps. What I'd really like to retrieve are the notes I had in Notemaster...lots of important details about trip bookings, finances etc.
I suspect an incomplete/corrupt backup was made this morning as I think I'd used about 47gb on my phone and the backup file in my application support folder is 11.8gb (although I don't imagine that folder would include all the video & music from my iTunes library??). I thought I could go back to the backup I made in June but it looks like it was overwritten by the new backup I made today...is that right?
Can anyone please suggest a fix or am I going to have to set it up as a new phone in order to get past the 'welcome to your new iphone' screen. First I'd somehow have to back up all my photos and contacts or I'll probably lose them.
Actually, I've just downloaded iBackupBot and I can see all my notes in the backup I made this morning so they do still exist even though the app didn't download in the restore, in fact it looks like a lot of my user app files are there. What do I do now? My head hurts h e l p . . . p l e a s e
I don't think that you need to restore from the backup again. If you see nothing at all in the App Store. Try closing the app completely, reset your iPad and them try again.
In order to close apps in iOS 7, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
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I just updated my iphone to ios7 and I keep getting stuck at the 'Set up your iPhone' screen. I click 'Restore from Itunes Backup', but it only ends up restarting after restoring and fails to get past the 'Set up your iPhone' screen. Any ideas?
Normally, I would suggest restoring the iPad and uninstall and reinstall iTunes but you have done both of those things - more times than you ever imagined!
Have you thought about turning auto syncing off?
Without connecting your iPad to your laptop, start iTunes. Click on Edit. Click on Preferences. Click on Devices. Check the box next to "Prevent your iPod etc. from automatically syncing." Click OK.
If you do this you can backup the iPad right away before it syncs. You may want to go into all of the iTunes tabs and just make sure that all of the current content on the iPad is selected to sync before you actually do sync.
This doesn't solve the problem, but it would prevent the automatic sync and erasing content. Hopefully, in the next few days- when iOS 5 is released - you will also be relieved of this weird iPad behavior - since the iOS devices are supposed to become PC free.
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Hey jtom234412,
Thanks for the question. Based on the information you have provided, it sounds like your device is not detected in iTunes for Windows. The following resource may help resolve this issue:
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http://support.apple.com/kb/ts1538
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HT201407 restoring from itunes backup
I believe I restored my phone and now It's on the "Set Up Your iPhone" screen. So when I click on "Restore from iTunes Backup" and connect it to iTunes my pc backs it up or whatever and then after it finishes which only takes about 1-2 minutes my phone will still be on the "Connect to iTunes" screen. And I keep unplugging my phone from my pc trying to see if that will make a difference and the screen will go away and it willl come back on but it doesn't. Any suggestions on what could be the problem? I really don't want to have to set it up as a "New iPhone" and have to start all over. And no I don't have a wifi connection that's why I was trying to avoid having to set it up all over again. But I might just have to. Anybody know what the problem could be? Or do I have to wait a certain amount of time after it syncs to my pc to give it some time to come back on?? PLEASE HELP!!!
I was becoming a little impatient so I just went ahead and set my phone back up as a new iPhone. Hopefully my pictures come back up there
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If I choose "restore from iTunes backup" to move everything from old iphone to a new one, will I still be able to use the old phone for music and apps? Can the old phone be docked up to that same computer every now and then? Or will the new and old phone overwrite each other in some way? In other words, are the two phones treated as different devices when the "restore" option is used to set up the new phone? Thanks in advance.
Yes, you can use the old iPhone as an iPod touch.
Read this:
http://support.apple.com/kb/HT3406 -
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Hi, kformagg
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It worked very well. -
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<Email Edited by Host>Go to System Preferences/Accounts
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after upgrading my iphone4 to ios7.04, the 'restore' in itunes seems to be going round in circles resulting in the iphone wanting to continually 'restore' every time. Whats happening here?
Hello Filbert,
Thank you for providing the details of the issue you are experiencing with your iPhone wanting to continually restore. I found an article with steps to address the issue you described:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please try to troubleshoot security software issues.
You can find the full article here:
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http://support.apple.com/kb/TS3694
Thank you for using Apple Support Communities.
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Hello,
I'm really sorry if this is posted in the wrong place...
So just yesterday, I decided to update my iPhone 5s to the new iOS, 8.1.1 but I did not have any room on my phone due to most of the storage being taken up by "other". I backed up my phone onto iTunes and proceeded to restore the phone to its factory settings. Aftewards, the new iOS was presumably loaded onto my phone through iTunes. When my phone restarted, I clicked "Restore from this backup" and continued. It reloads again and I open my phone and went through the settings. When I got back to what I normally saw, all of the apps but one were gone. My backgrounds, contacts, and photos were there, but my music was gone. I looked back onto iTunes and the "Welcome to Your New iPhone" screen was there again. I restored it to my back up once again, but to no avail. I can't get past the Welcome screen. Is anyone else having this problem? I'm afraid that if I restore again I'll lose the apps I reloaded onto my phone once again.No. You have no alternative but to plug it into a computer running iTunes and restore it.
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everytime i link my iphone up to my laptop the message 'welcome to your new iphone' with the option restore from back up or new iphone. i once did restore from back up and it deleted all my recent pictures, music etc. how can i get pass this stage?
Hi Khuram1981 - thank you thank you thank you! All sorted! dont suppose you know how to fix another problem I have??? for weeks now, since updating to ios5 I think, for some reason every time I have tried to log onto app store it says CANNOT CONNECT TO ITUNES STORE. It's nothing to do with my computer, and I've been to the Geniius bar but they couldnt help and nothing I seem to do lets me update my Apps and even worse, I cant even buy any more. Any suggestions?
Again thank you SO much for helping with other problem = a real relief.
Chatterwind xx -
I restored my iphone 4 and whenever I connect to itunes it comes up with welcome to your new iphone
Ok so I had to restore my iPhone because it wasn't able to connect to iTunes or something like that. So I restored and updated my iPhone and now it comes up with "Welcome to Your new iPhone" and below that it says set up as new iPhone or restore from this backup. I have used the restore from backup 3 times and each time it comes up with the same thing again. I don't want to set up it up as new iPhone because I don't want to lose my messages and contacts.
Try restoring as a new device first.
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