I restored my mac to factory settings, now mac states there is no OS X installed?
I restored my mac to factory settings to erase all data.
On restarting the mac, it prompts me to sign in with my Apple ID to install the operating system OS X Mountain lion.
When I sign in, it tells me that I have not purchased OS X Mountain lion.
When I purchased the mac the operating system was pre-installed, therefore I have never purchased the operating system through the App Store.
Therefore, I have no option to continue to turn the mac on.
How do I get around this problem as the operating system does not show up as a purchase?
Thank you in advance
Hannah
Have you tried OS X Internet Recovery? http://support.apple.com/kb/HT4718 restart your Mac while holding Command+Option+R
Similar Messages
-
I had to restore my computer to factory settings now I can't sync mine and my husbands IPHOne to my computer
See Recover your iTunes library from your iPod or iOS device.
tt2 -
trying to restore iphone 4s to factory settings but is stuck on recovery mode. home button does not work. can anybody help me? i have tried to restoer it several times but it wont work??
try a different cable a different usb port, drop all security software and fire wall, try a different computer here are the steps
recovery mode
open itunes on computer
plug cable into computer not iOS device
turn device off
hold home button and plug cable into IOS device. do not release home button until an itunes graphic appears on IOS device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808 -
I restored my laptop to factory settings, now cant get into itunes. Any ideas ?
I have recently restored my laptop back to factory settings as it was dying. I didn't know at the time that i should of de-authorised my itunes account off that computer first, and now it wont let me re-install itunes. Any ideas please.
Have you tried OS X Internet Recovery? http://support.apple.com/kb/HT4718 restart your Mac while holding Command+Option+R
-
I followed the steps to restore to factory settings now I can't get back my info from a prior backup. My pads screen was frozen on the connect to iTunes I needed to restore. I had to setup my pad as if it was new. How do I acess my prior backup
Once again, KP is correct, but I just want to add that if you don't see the backup in the drop down menu on the summary page of iTunes when you choose the restore from backup option, then the backup is unfortunately gone. If you backup your computer, the iPad backup should probably be in that computer backup. I use Time Machine with my MacBook Pro and can access backups from months ago.
On a side note, I also archive backups from time to time. If you right click on a backup name in iTunes>Edit>Preferences>Devices (Windows) or iTunes>Preferences>Devices (Mac) you can save that backup or archive it. It will be date and time stamped. I have no idea why I do this to the degree that I do it, but I probably have 12-14 iPad backups archived in iTunes. -
Tried to restore iphone 4 back to factory settings now on emergency call only screen?
tried to restore iphone 4 back to factory settings now on emergency call only screen? it also says hook phone up with itunes. well i have an old mac and my itunes isnt up to date and cant be installed up to date because of the old software. what do i do?
You'll need to update your system or fine a system you can use to activate it. There's no way around it.
If you can get to an Apple store and explain the situation to them, they 'may' be able to hook you up with an OS upgrade to Leopard assuming you have a G4 or G5 mac that can handle it. -
I purchased a game on my ipod touch. I restored the device to factory settings last night and when I synced all the apps back, the game is now in the demo version. How do I unlock it ? I hope I don't need to pay for the full version again.
PES 2012 is no longer available in the US App Store and only on the British App Store currently.
http://pes-2012.en.softonic.com/iphone
That (an app no longer available) happens sometimes.
Your only way is if you have the appt on your computer such as in the recycle bin/trash or in a computer file backup. In that case move it to your iTunes library and sync. -
I did an update on my ipad and now I have to restore it but it says I will lose everything How can I get my pictures on there before I restore my ipad to factory settings?
They will be gone from the iphone, but you should be syning all contacts to your computer regularly and should be importing all pics to your computer regularly, particularly before any update.
Have you failed to do this? -
i bought my iphone 4 about a year ago and just decided to upgrade it to ios5 just recently. My phone restored to to its factory settings and when I clicked continue restore from back up it is now asking a backup password which i dont remember setting up one. I am currently using a windows vista PC. How can I retrieve the password or restore all my old data into the new OS. I have been reading blogs about the same situation and is it true that it is one of apple's bugs?
It is NOT a bug. You provided a password. If you can't remember it, you can't restore your phone from backup. Very simple.
-
After installing new itunes version why would I have to restore my ipad to factory settings and now it is doing nothing. itunes won't work ?
Please help me ! I don't understand why I had to restore to factory settings and then when I tried to re-sync it kept telling me iTunes is not working. Why ??
-
I bought a mac 2 days ago and transferred some files on there using migration assist which I did not want to. How do I restore my imac to factory settings so I can start again?
Look in /Users folder. You can go to System Preferences > Users & Groups, open the lock and "-" delete the account it created.
This is a problem whenever you use migration assistant after the initial install. The proper way to run Migration Assistant is in Setup Assistant when you first boot your Mac. I don't know why Apple isn't clearer about this issue. -
I recently had to restore my phone to factory settings - I did a back up first but now my phone doesn't work, where can I find my contacts? Where can I find the back up?
Did you try restoring your iCloud backup?
-
I somehow set portrait lock on my iphone4, and then closed the app by double clicking the home button.
So now how to I access it again? Or do I have to completely restore my ph to factory settings?Double click the home button again, slide to the left and tap the screen lock button.
-
I had purchased music on my computer and iphone and I had to restore my computer to factory settings and I smashed my iphone. Can I get my music back?
If you are in the U.S. or Canada and install iTunes 10.3, you can re download your iTunes purchases to your computer.
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
i have had to restore my pc to factory settings. i have downloaded i tunes again and cant find my purchases ? wendy13
You ought to have backed up your data before nuking Windows...
You should be able to:
Backup the device to the new installation
Transfer your purchases into a newly authorized library
Recover any other media using third party tools as suggested in this post from forum regular Zevoneer
Restore the device from the backup
This process should switch the association of the device to the new library, preserving the data and settings in your apps.
May also be prudent to attempt a backup to iCloud directly from the device before you start... Settings > iCloud > Storage & Backup > iCloud Backup > On. It won't save any media but it would preserve the general account settings and documents in case anything goes wrong while you are trying to extract your other data.
When you get it all fixed, make a backup!
tt2
Maybe you are looking for
-
After Upgrade to os 10.6.8 from 10.5.8 Prints from CS4 and 5.5 Photoshop show blue tint outside the printing area, not so when printing from CS2. I could not beleive this was still an issue. Is there any known solution to this long ongoing and well k
-
After spending many hours on the phone with apple support we belive that this file has all of my lost photos, videos, and text messages in it. However due to the format that the file is in the computer is unable to open these files as the pictures th
-
How to count number in the query?
Hi all; I have four key figure in the row,the values for the key figure may be zero or null or availability values,I want count the number for zero and availability values.How to do ? Thanks.
-
Missing Cellular Data tab in iPhone 3G
Hi everyone, Im just wondering why my iPhone 3G doesn't have the cellular data tab, not the cellular data network tab is there anyway i can bring this back? thanks!
-
Hello all, I have some questions about clustering in Ironport: Actually I have one IronPort C150 in "Standalone mode" with an ip adress who takes the mail flow (192.168.1.34) We received a second Ironport for setup a cluster configuration between the