I Returned my Cellphone and Verizon Lost it

Hi, this happened to me to and is an ongoing issues. Verizon is threatening to deactivate my 6 accounts. I need assistance from here by verizon to fix this issue.   Below see what i have been dealing with.
1/14/13: I called Verizon & spk w/ Customer Servc as all phone lines were disconnected.  Female rep stated lines disconnected due to non-payment of $599.99 for a Rezound that was not returned to Verizon.  Rep researched & found that phone was indeed returned to Fort Worth, TX & in Verizon’s possession.  Due to their error, I was charged for 6 activation fees & was only given a discount for 3 of the 6 fees.  I don’t believe this is fair. Rep advised that she submitted a Direct Fulfillment Refund Request which would be processed in 24-48 hrs & promised the $599.99 would not be counted against my account & set aside until direct fulfillment has been resolved & credited back to acct.  After spending 2 hrs on the phone for resolution due to Verizon’s negligence, it was known by of call that all proof was provided to Verizon & was evident we returned the phone to them.
1/26/13: I found the $599.99 charge on my Verizon bill.  I called Verizon & Rita stated that my account was going be interrupted again due to with the same issue. I spent over an houyr with the Finance Dept & Rita explaining my problem all over again.  During the call, Rita stated that on 1/21/13, the warehouse confirmed the phone was returned.  I also received email confirmation from Rita which stated the following:
Dear {Customer}, It was great talking with you. This email will guide you through the items we discussed.  Thank you for choosing Verizon Wireless.
Credit Confirmation
This is a confirmation that your credit has been applied. Your new account balance can be obtained by: Dial #BAL & SEND 24 hours after receiving this email
During the same conversation, I asked Rita to transfer me to a manager but she said no manager was available. I said I would wait on hold until a manager was able to assist. Half an hour went by & Rita could not fulfill my request, so she asked if I would accept a call back from a manager on 1/28/13.  I reluctantly agreed since I received a credit confirmation from Verizon.   However, I regret agreeing to these terms since Verizon again disconnected my accounts because I missed many business teleconferences due to this. 
Monday 1/28/13 came & went.  I never received a call back from a Verizon manager as Rita promised.  I was left without an explanation of the $599.99 charge, multiple account disconnections, unjust activation fees, unexplained disappearance of the defective phone & update on the Direct Fulfillment Refund Request.
2/11/2013: All six of my account were deactivated once again by Verizon. I called Verizon for an explanation but was automatically transferred to Finance Dept.  Melanie advised me that I was transferred due to the non-payment of $599.99.  I stated that the issue was previously resolved because received a credit confirmation from Rita.  Melanie advised me there were no records of such confirmation.  I asked to speak to a manager since I had been going around & around in circles with customer service regarding this issue.  I was transferred to Customer Service Manager Tasha. I again explained my ordeal with the defective phone return & account deactivations related to phone number (626) ###-####.  Tasha said that warehouse had not found the phone.  I then stated to Tasha that this information was incorrect & to refer back to my call on 1/14/13.   She insisted that I provide her the tracking number & advised her that the tracking number was in the system since I received confirmation of this tracking number on 1/14/13.  I do not understand why they say the phone was in their system & take it back saying there is no tracking number nor any phone showing in their system when I received a text message from Verizon Wireless on 8/30/2012 at 900080004004 to phone number (626) ###-#### stating “VZW FREE MSG: Thank you! The defective device you recently returned has been received by Verizon Wireless.”  During my conversation with Tasha, she stated she would activate all 6 accounts & follow up with me by 2/21/13 regarding this incident after Verizon internally investigates the missing defective phone. She confirmed twice that all 6 accounts were being activated & that the $599.99 charge would not be held against my account & stated that she would have another representative submit another Direct Fulfillment Refund Request. I waited on the phone until Tasha confirmed that the request was submitted.
2/12/2013: I found out that Tasha did not keep her word & reactivate all 6 phone lines.   2 of the 6 lines are currently not functioning as promised by Tasha.  She lied to me & gave me false hope that my accounts were going to remain in functioning status.  Due to this unjust & unreasonable reoccurring issue, I had to call Verizon Customer Service again & waste multiple hours on the phone.  I was automatically transferred to the Finance Dept to make a payment for $599.99 for the defective phone in which Verizon stated they received on 8/30/2012 & was confirmed on 1/14/13 & 1/26/13 that the warehouse received the phone & therefore the $599.99 would not be held against my account.  All this information was previously sent to me from Verizon via Text message 1/14/13. I explained this to not only one but six different representatives in which I spent over 2 hours on the phone during my work hours risking my job because Verizon keeps on making mistakes with my account. Listed are the names of the representatives that I spoke to on 2/12/13 regarding this ongoing issue:  Kevin, Joshua, Scott (Floor Financial Rep), Koni (Customer Care), Josh & Angelina (Floor Supervisor), Josh & Sharae (Irvine Call Center).  I waited a long time to get to Floor Supervisor Angelina because I was not being treated like a loyal & honest customer that I am. I returned the defective phone to them & I have all the proof that I did & still Verizon has treated me like a thief. I was then transferred to Sharae who filled out yet another Direct Fulfillment Refund Request for the warehouse. She explained that she did everything she could & stated that the Finance Dept at Verizon will not activate my other two accounts & that I would have to wait upto 72 hours for the warehouse to get back to her.  She promised a call back with an update who would then call me for an update.
2/13/2013: I have 2 accounts suspended. No matter what proof I provide as evidence that I sent back the defective phone, Verizon will not comply with me.  The Customer Service representatives have even said they had received the phone & promised to apply the credit to my account. 
This is very frustrating!!! I have provided hard facts & proof to show that I did my part & returned the phone but they keep disconnecting my lines & they said they have not received the defective phone at the Fort Worth, TX warehouse.  Verizon is demanding me to pay $599.99 for their deficiencies.  I am not at fault.  I have texts, email & tracking proof plus all my conversations are noted in their system that the defective phone was returned.
I Returned the phone and show all the proofs and Verizon has all the records on file, I should not be paying for mistakes that Version wireless warehouse commits and I need this phone charge of $599.99 taken off my account and credit back to my account for all this loss time that I have spent on the phone with them & all the frustration that this has caused me & having lines deactivated & not all lines working. This is not the way to treat a loyal customer that has been with Verizon for almost 2 years. I have been treated with no respect & demand that I be free of any charges for the phone I returned and for all 6 phone lines for the month of February 2013.

Defince "everything."  Did you backup your phone before updating?

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