I run an iMac Intel Core2 due with mac OS 10.7.3.  One software package is HMRC Basic Tools and I am unable to install the latest updates.  I open them up enter my password and press enter and they close down.  Apple and HMRC are unable to help..ates

I run an Imac Intel Core 2 duel with Mac OS 10.7.3.  I run a software package provided by HMRC and called a Basic PAYE Tools.  I am trying to install the latest 2012 update for the new tax year.  I have downloaded this with no problems and I click on the icon to open this.  I am asked for my computer password which I enter.  Then press enter and the update closes down.  I have tried this several times and the same thing happens.  I have the appropiate Adobe packages for this to work.
Help please as Apple  helpdesk and HMRC helpdesk cannot find out why.  I have even obtained a CD with the updates from HMRC and the same thing happens.

Thanks, this worked for me, too.
At first I tried to Quit Virusbarrier x6 but it kept on running. Then I disabled the Real-time Scanner and it all worked fine after that.

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