I seem to have had my CS6 locked out by a copy of CC that I did not request. can you help to resolve it so I get my CS6 back please

A month ago I started getting messages when I opened CS6 asking me to continue a trial of Photoshop CC I had not requested this. It seems that it may have come down via an update.
Today I cannot open CS6 and get the message from CC to buy the product which I do not want.
Is there any way of getting back to my installation of CS6.
Thank you
John Haslehurst

Paul cb.  I get the same error message (9), which relates to an apparent dropping of the USB connection.  I have now tried 3 different usb cables on 2 different mac's, same result.
Reading as much as I can understand, there appears to be a dependance on an SHSH signature file. I have never Jailbroken any of my apple hardware, but there is much information that can be gleaned from the associated writings.
I am not a genius my any means, but it appears as though (iMhO) that somehow the files (or some of them) on the iPad have become corrupted and the all important SHSH file is not there. This causes iTunes to have no reference point for restoring the iPad.  Also, it is not possible to force a new firmware (Option click restore in itunes) without an SHSH file, this results in an error that says that the iPad is not eligible for this version ...  or something like that.
MY problem is that in Dubai we do not have an Apple Genius bar and that you guys and gals are the closest I will get to an Apple Genius.  The iPad was purchased for me in the States when my daughter was visting there so, I am pretty much sitting on a brick right now ...  (my wife has annexed my iPad 2 until I can fix her iPad 1 ....  sighs).
Unless there are any other tactics that you guys can suggest (without Jailbreaking) then I think I may be at the end of the road ..
Thanks for all your help and suggestions.
Best Regards
Richard
/Riger

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