I sent a request for my serial number 2 weeks ago and haven't gotten it! What do i do?

Im in hight school, but i do this thing called running start, where HS students can take classes at the community college. I bought lightroom 4.1 student/teacher edition. Because its the student/teacher edition i had to request the serial number after i proved that im a student. They said the fastest way to do that was by useing my school email address, so i did, (using mine from the community collge). That was on Friday October 4th. They said it would take about 2 buisenis days for me to recieve the serial number, so i knew it probably wouldnt be till tuesday the 8th. When it got to be a week since i had sent the request, I sent an email/comment with questions on why it didnt send and what i needed to do. No responce. Its now been almost 2 weeks since i first requested my serial number and i still have not heard anything! Ugh! What can i do? Why haven't i resieved anything???

Hi Hosanna, please confirm that you completed this process: https://www.identit-e.com/default/index/adobe
If so, please private message me your product code & I will reach out to my identit-e contact to check on your request.
Thanks,
Madison

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