I signed up for cc a while back and thought i was supposed to receive both ps and lr but i have only been able to use ps. I pay the monthly 9.99 subscription. Does this price level not include Lr?
i signed up for cc a while back and thought i was supposed to receive both ps and lr but i have only been able to use ps. I pay the monthly 9.99 subscription. Does this price level not include Lr?
Sounds a bit odd to me. Like Gene says, if you are signed in to the Desktop Application Manager, it should recognize you and the plan you are on, and let you install LR without asking for a serial number. Try signing out of the Desktop Application Manager by clicking on the cog icon > Preferences > Account tab > sign out. Then sign back in again. This forces the Desktop Application Manager to scan your system (it normally only does so once every 24 hours looking for updates).
If LR is still not inviting you to Install it, then sign in to your Adobe account . See what it says under My Subscriptions. I don't have the Photography plan, so don't know what you should see, but I imagine it will be obvious. Click on Manage and see if that makes sense.
If still in trouble, I think you would do better starting a thread in the Creative Cloud forum that deals specifically with this sort of issue. You'll also find some FAQ links on that page that will likely give you a clue as to what is going on.
Bottom line is I have never been asked for a serial number installing LR from the CC Desktop Application Manager.
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