I somehow installed a version of Firefox which won't work on my "old" iMac G5 (10.5.8) so I trashed the program and now I can't get it out of my trash bin... Any help appreciated because now I can't empty my trash at all! Thanks.

I somehow installed a version of Firefox which won't work on my "old" iMac G5 (10.5.8) so I trashed the program and now I can't get it out of my trash bin... Any help appreciated because now I can't empty my trash at all! Thanks!!

You must purchase a new QT key for each computer.
Since you have a new iMac, you are entitled to 90 days of FREE phone tech support from Apple and you can use the Chat with a Support Agent. The online chat support _*is available 24 hours a day, 7 days a week.*_
If you've purchased an AppleCare Protection Plan, you're eligible for the duration of that agreement.

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I was trying to sync my 120GB iPod Classic earlier and it said it couldn't sync as the iPod disk could not be "read" or "written to". I now can't get anything onto my iPod, and I was wondering if it is a hard drive problem? Any help appreciated. Thanks.

I was trying to sync my 120GB iPod Classic earlier, and it said it couldn't sync as the iPod disk could not be "read" or "written to." I now can't get anything onto my iPod, and I was wondering if it is a hard drive problem? Any help appreciated. Thanks.

Did you go into iTunes to change the location of your media files? if not you will need to go into iTunes and click on preference and select the advance tab then click the iTunes Media folder location. Select the location of your on external hard drive.

The list of extensions for InDesign now have a yellow triangle warning symbol in front of a good many of the extensions and when moused over i get one of two messages: "Extensions may not function properly because it does not meet the dependency conditio

The list of extensions for InDesign now have a yellow triangle warning symbol in front of a good many of the extensions and when moused over i get one of two messages:
"Extensions may not function properly because it does not meet the dependency condition."
OR
Extension Status is not consistent with extension set configuration."
The reason I opened the Extension Manager in the first place was to check to see if I had installed a third party extension. And I was presented with these warning symbols. I haven't added anything, I haven't done anything that would cause this.
Does anyone know how to fix this???
I am running OSX 10.9.5; Indesign CS6 version 8.0.2 And Adobe Extension Manager version 6.0.8.28.
Thanks in advance!
Nina

Many InDesign pre-installed extensions (Those extensions you have immediately after InDesign installation) define dependency rules in their mxi files. Dependency means that one extension works well only if one or more other extensions are installed and enabled. If this condition is not met, the yellow triangle warning will be shown.
You can select an extension with warning, click "Advanced" tag page in the lower right panel. You will see "This extension has dependency on: <extension name> ...". Check whether every extensions listed here are available and enabled. If not, enable them. Repeat these steps for all the extensions which have warning.

My 3 year old has downloaded a £70 app can I get my money back? He has somehow purchased, 'vault of gems' on Mini Pets. It seems unbelievable that an upgrade to a kids app is £70!!! I suppose this is how these robbers make money.. Any help appreciated.

My 3 year old and I downloaded, 'mini pets'. app. Whilst playing he managed to purchase a 'vault of gems' for a staggering £70!!!!
Can we get our money back? I can't believe there was no security or the iTunes password to submit and how is an app upgrade £70 these people are rob dogs.
Please help....

JohnGeorge,
Apple allows apps to list themselves as "Free" if the initial download is free, even if the app has kid-oriented inducements for costly in-app purchases. The in-app purchases are almost always ridiculous, over-priced game accessories, of which your example of "vault of gems for £70" is right up there. It is way too caveat emptor for my taste, but each consumer can form their own opinion on that.
To Apple's credit, they have a good record of granting refunds providing you explain the extenuating circumstances (purchase by a minor) and only ask once. Contact iTunes Customer Service.
And immediately, you need to place restrictions on the devices. The restrictions are off by default (caveat emptor!), so you need to take action to place them. See this document: iOS: Understanding Restrictions

My Applications Folder seems to have gone missing from my dock. I can see it in the finder window but can't get it back to my dock. Any help would be appreciated!

I can see the Application folder in the Finder window but can't seem to get it back on to my dock.
Any help would be appreciated it!

Close all windows and quit all applications.
Launch Finder by clicking the Finder icon in the Dock.
Right click the "Application" folder and select "Get Info".
At the bottom of the resulting window there will be a blue folder icon in the preview section.
Drag the whole window to the right side of the desktop,closer to the Dock.
Now drag the blue preview folder to the Dock right of the separator line.
Right click the folder icon and select "Folder" under "Display as" if it is not shown as folder.
Best.

Mail blocked on imac. Same message keeps appearing multiple times in the Recovered Messages folder but no new email gets through. Fine on ipad. Any help appreciated....

Haven't received any new emails on imac since 4 Sept (all received fine on ipad) and online gmail account. We sent an oversized message on that date and it keeps appearing continually (literally hundreds of times) in the Recovered Messages folder. I'm assuming this is causing some sort of blockage?? Seem to be able to send mail OK, just not receive (apart from new versions of the 4th September message). Any help gratefully received. Thanks

Hi,
Since Outlook running on Windows works well, it seems an issue on the Mac side. I suggest ask Mac for help so that you can get more professional suggestions.
More information for your reference:
Please try to verify whether there is any expired certificate from the computer personal store.
If it is the case, please remove them.
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Mavis Huang
TechNet Community Support

Recently I went to my iphoto library and noticed that some of my albums of photos were missing. Any help appreciated, Recently I went to my iphoto library and noticed that some of my albums of photos were missing. Any help appreciated

Recently I visited my iphoto library and noticed that photos were missing and several Albums. Any advice would be appreciated.
I'm running OS 10.6.7 on a Mac Book Pro

What version of iPhoto are you running? Any other items missing from the library?
You can try the following (assuming iPhoto 11): make a temporary, duplicate copy of the library and try the three fixes below in order as needed:
Fix #1
delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your Home/Library/Preferences folder.
delete iPhoto's cache files that are located in your Home/Library/Caches/com.apple.iPhoto folder.
reboot, launch iPhoto and try again.
NOTE: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding the the Option key. You'll also have to reset the iPhoto's various preferences.
Fix #2
Launch iPhoto with the Command+Option keys depressed and follow the instructions to rebuild the library.
Select options #1, #2 and #6.
Fix #3
Rebuild the library using iPhoto Library Manager as follows:
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT

I purchased some movies on my old computer a while and now I can't get it on my new iTunes. Any help?

Yes, so I purchased a couple of movies like maybe a year and a half ago on my old computer and now I want to get them on my new iPod.
Is there any way possible that I can do this without paying for them over again?

When Time Machine backs up a portable Mac, some of the free space will be used to make local snapshots, which are backup copies of recently deleted files. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown as Backups. The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself, nor should you disable them or Time Machine.

Firefox upgrade won't work on my old computer

When prompted by Gmail to upgrade Firefox on my Mac (OS 10.4.11) because Gmail would no longer support the old version of Firefox I was using, I downloaded it and replaced the old Firefox icon with the newly-downloaded Firefox 12.0 icon in my Applications folder.
However, I now can't open the new Firefox because my computer (and me) are too old to work with it. HELP! Is there a version of Firefox I can use??? All my tabs were on Morning Coffee and all my 5 and 7 year old bookmarks were on that Firefox and it's GONE :–(

Your data is probably intact, in your profile folder. Be sure to create a backup copy as soon as possible.
# Open '''Finder''' and go to your home folder. Your home folder is usually the name of your Mac user account.
# From your home folder open ''/Library/'', then ''/Application Support/'', then ''/Firefox/'', then ''/Profiles/''. Your profile folder is within this folder.
# Create a copy of this folder to a safe location.
Unfortunately, the last version of Firefox to work with PowerPC Macs was 3.6.28 which is now unsupported, and contains security vulnerabilities. It's safest not to use it. Details are in the article
* [[Firefox no longer works with Mac OS X 10.4 or PowerPC processors]]
There is however a third-party build of Firefox called TenFourFox that will work and is kept up-to-date. More information at
* [http://www.floodgap.com/software/tenfourfox/ www.floodgap.com/software/tenfourfox/]

I can not reset my ipad to factory default. Any help appreciated

I have taken over my dads ipad, but cannot download any apps as he cannot remember his apple id password.
I have tried to reset ipad to factory default with no luck

Read this:
http://support.apple.com/kb/HT5818

TS3048 Apple wireless keyboard spacebar glitching out. Every time I press the spacebar it causes me to exit the dialog box or it takes me to another another desktop window! Frustrating. any help appreciated.

Please read title

Hello PBnanas,
I would be concerned too if the spacebar was not responding correctly. I found an article that can assist with troubleshooting issues with keys not responding correctly.
I recommend following the steps under the section titled, "Some keys don't work as expected" in the following article to isolate and troubleshoot the issue you described:
One or more keys on the keyboard do not respond
http://support.apple.com/kb/ts1381
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

Does anyone know if there is any difference at all in the display between the 4 and the 4s. I use my 4 with no problems but have issues with the 5 - makes me feel ill. Any help appreciated before I make an expensive mistake

Can anyone tell me if there is any difference at all in the display between the 4 and 4s. It appears they are the same from the specs but I dont want to make an expensive mistake. I can use the 4 with no problems but the 5 makes me feel ill and I am hoping I can upgrade to a 4s with no issues. Any help appreciated.

In a technical sense, the differences between the displays on the iPhone 4 vs 4s are vast. I'm mean, they are both attached to 70 - 90% of the internal components and far from interchangeable. There are no differences however, that are noticeable by the user.

Every version of firefox 6 won't open, I just get that crash report. Every time this has happened I reinstall firefox 5 which works fine. Anybody out there have a similar problem, any help would be appreciated

every version of firefox 6 won't open, I just get that crash report. Every time this has happened I reinstall firefox 5 which works fine. Anybody out there have a similar problem, any help would be appreciated

I had this issue. I went to c:\program files (x86)\Mozilla Firefox\
I renamed my plugins folder to plugins.old.
It recreated the Plugins folder and all was good again. I have since reinstalled the plugins I've been prompted to install.

I have attempted to upgrade os4 to os7. icloud has taken an old expiered email address for which i do not know the password. It will not recognise my current email and password with itunes. Any help appreciated

I have attempted to upgrade os4 to os7. At the end, it threw an error that i had to turn off "Find my iphone" on my phone, which seems to be impossible at that stage as i could not access beyond the upgrade screen.
I thin chose to set up as new iphone, but icloud has taken an old expired email address for which i do not know the password. icloud will not recognise my current itunes email and password, so i now have os7 but am unable to restore from my itunes back up.
Desperately need help please... Any help appreciated
Thankyou

If you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

TS1717 Trying to download iTunes onto PC installed with windows vista. Download keeps getting to 99% with 1 second remaining and then freezes / does nothing? Any help appreciated.

Trying to download itunes onto PC installed with windows vista. Download keeps getting to 99% with 1 second remaining and then freezes / does nothing? Any help appreciated.

I solved the problem! The updates orignally were downloaded to the C: drive of the server. I've since moved them to the E: drive and for some reason the Content folder in IIS didn't change the file path to the new WSUScontent folder.
The root cause for this was failing to use the UTILITY designed for this very purpose.
I edited the virtual directory settings in IIS and was able to put the correct path in.
You still need to use the UTILITY.. to fix all the other stuff you're still missing.
In the %ProgramFiles%\Update Services\Tools folder...
WSUSUTIL MOVECONTENT E:\WSUS E:\WSUS\MoveContent.LOG -SKIPCOPY
This problem was caused by moving the WSUS updates to a different local drive.
No. This problem was caused by IMPROPERLY moving the WSUS updates to a different local drive.
Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
SolarWinds Head Geek
Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
http://www.solarwinds.com/gotmicrosoft
The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

I somehow installed a version of Firefox which won't work on my "old" iMac G5 (10.5.8) so I trashed the program and now I can't get it out of my trash bin... Any help appreciated because now I can't empty my trash at all! Thanks.

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