I subscribed to Adobe PDF Pack, why can't I convert Pdf files to doc and/or jepg with my acrobat reader XI

I subscribed to Adobe PDF Pack, why can't I convert Pdf files to doc and/or jepg with my acrobat reader XI
I purchased the Pack three days ago, asked to sign in. when I try to sign in, I am led to a page to purchase the program.
What do I need to do to activate my subscribtion, so it will work with my reader XI?

Hi helmutb86458194,
Did you have an update for us? Your response came through blank...
Best,
Sara

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