I switched from Internet Explorer to Mozilla Firefox and my bookmarks don't appear to have been transferred. The FAQ's say it should be in a folder marked Internet Explorer in the "Bookmarks Menu", but it's not there.

Did you see a "Bookmark" tab in your Menu Bar? All of your IE Favorites should be there if you pull it down.
FYI, It's called Bookmarks in Firefox.

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TS4002 I don't have Lion OS but have switched to icloud to keep my MAIL account working. However, now I find I'm missing SENT files for anything before July 2012. I logged onto iCloud thinking they might be online but they're not there either? Help!

I don't have Lion OS but have switched to icloud to keep my MAIL account working. However, now I find I'm missing SENT files for anything before July 2012. I logged onto iCloud thinking they might be online but they're not there either? Help!

Call Apple Customer Relations - 1-800-275-2273. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.
GOOD LUCK!
These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other.

The start page on Firefox on my laptop (Windows 7) appears to have been hijacked. Phony logo w/ cartoon character appears w/ "check me." Anyone seeing this ?

When opening a new session with Firefox, the standard Firefox logo appears briefly, then the screen changes to a very distorted version of the same logo, with a small cartoon character saying "click me". Anyone seeing this ? This just started on my laptop in the last day or so. Thanks for any suggestions to get rid of this junk !

If you prefer not to see the snippets on the about:home page or otherwise experience problems with a snippet then you can set the browser.aboutHomeSnippets.updateUrl pref to an empty string on the about:config page.
Delete the storage\persistent\moz-safe-about+home folder in the Firefox profile folder with Firefox closed ("3-bar" Firefox menu button > Exit/Quit) to remove snippets stored in IndexedDB and make Firefox use a default snippet set.
You can reset the browser.aboutHomeSnippets.updateUrl pref via the right-click context menu to the default value to re-enable the snippets and make Firefox recreate the moz-safe-about+home folder.
You need to close and restart Firefox after changing the value of the browser.aboutHomeSnippets.updateUrl pref.
You can use this button to go to the currently used Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
You can open the about:config page via the location/address bar.
You can accept the warning and click "I'll be careful" to continue.
*http://kb.mozillazine.org/about:config

How do i get itunes to accept my debit card. When i fist made my account everything was fine but after a few purchases it was declined, i have money in my account so i do not know why it would have been declined. My bankacount says it should go through?

I set up everything with no problems the first time. I have money in my account and i made a few purchases though the app store, then all the sudden it says my card is declined... but i havemoney in my account, it makes me try to change my billing informaton. I contacted my bank and they said there is no reason that my card should be getting declined. I cannot download anything, or update the downloads that i already have... this is so fusturating, any ideas to fix this.

This was changed. Apple no longer accepts debit cards as an acceptable form of payment. This Apple support page lists all accepted forms of payment.
http://support.apple.com/kb/HT5552

I sent some emails from one of my email accounts and now it shows that these emails have been simultaneously sent from two of my email accounts

I sent a few emails from one of my accounts that are set up in my Thunderbird. Now I see that they have been sent from two of my accounts, simultaneously. It shows them in both Sent folders and with the respective email address as sender.
Those email accounts have been set up in my Thunderbird for a long time now and have been working correctly until now.
How can I prevent this from happening again? I don't want to send people messages from two different emails at the same time.
I'd appreciate any help on this.
Thanks,
Borislav

In my case, TB is sending a copy of all my sent mail to the account that is associated with the smtp server. I have four accounts that I check via TB and the sent mail is being kept in the original folder and also in the sent folder of the account to which the smtp server is connected. If I change the smtp server from one gmail account to another, the sent mail follows. I then have two copies of the sent email, one in the original folder and one in the smtp server account's sent folder. I only want the one in the original folder. How do I stop the sent email from also being saved in the smtp account sent folder?

I'm switching from Internet Explorer to Mozilla Firefox and can't find my favorites on my Firefox. How do I easily transfer my favs, please? I have alot of favs... :)

Please read above. Simple question.

Sorry also intended to post this:
Importing Favorites and other data from Internet Explorer
https://support.mozilla.com/en-US/kb/Importing%20favorites%20and%20other%20data%20from%20Internet%20Explorer
Unable to find your Bookmarks after Importing them
https://support.mozilla.com/en-US/kb/Lost%20Bookmarks#w_unable-to-find-your-bookmarks-after-importing-them

I am getting the following error message "wireless network appears to have been compromised"

I am getting the following error message "wireless network appears to have been compromised"
Any information would be helpful.

bclark173 wrote:
I am getting the following error message "wireless network appears to have been compromised"
Can you provide a screenshot of this message? Make a screenshot by following the directions here:
http://support.apple.com/kb/HT5775
Be sure no sensitive personal information is displayed. To add that image to a post here, click the camera icon in the post editor toolbar.

How can i change from internet explorer to Mozilla firefox when entering adobe ID?

I ordered a photoshop element 13 licence. Everything went fine until I am asked to put my Adobe ID and password. My windows computer in combination with internext explorer cannot open the adobe internet side. When I am using Mozilla firefox I am able to log into www.adobe.com. Therefore I would like to ask if there is any chance to switch from internet explorer to mozilla firefox during login process?

wickie_10 wrote:
I ordered a photoshop element 13 licence. Everything went fine until I am asked to put my Adobe ID and password. My windows computer in combination with internext explorer cannot open the adobe internet side. When I am using Mozilla firefox I am able to log into www.adobe.com. Therefore I would like to ask if there is any chance to switch from internet explorer to mozilla firefox during login process?
If you can login on Adobe.com then clearly you are logged in on Adobe platform. If you want to login to use these forums then click this link and login in the usual way using Firefox browser:
<https://forums.adobe.com/welcome>
The sign in button is on the top right corner next to the search button.
Is this what you are asking? If not please clarify again.

I cannot connect to the internet through my Mozilla firefox, I am being forced to use Internet explorer how do I fix Mozilla I tried a few of the suggestions on your website but nothing works.

I cannot connect to the internet using my Mozilla firefox, but can connect with Internet explorer. How do I fix the problem. I tried some options on your website but nothing is correcting the problem.
== yesterday ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; InfoPath.1; IEMB3; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; IEMB3)

Try clearing your cache and cookies.
# Open the Tools menu, then select Clear Recent History... .
# In the '''Time Range to clear:''' drop-down, select '''Everything'''.
# Click the arrow next to '''Details''' to display the list of items that can be cleared.
# Select both '''Cookies''' and '''Cache'''.
# Click Clear Now .
Or you can try creating a test profile to see if it happens on that profile as well. See [[Managing Profiles]]

HT1338 I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system?

I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system? If they could not do it right the first time I do not have much faith in their advice.

Assuming you've done a system wide search for it including the Applications folder and it's not there......
I think you will need to address this with them - did you pay them for the application? Or was your purchase price to include it? And the question(s) to ask them:
If the app store states that it has been downloaded, ask them where it is and which Apple ID they used. (the store keeps track of Apple IDs and machine IDs on everything you download).
I have absolutely no faith in their advice; however, in this case, it's not so much technical advice, but an answer to your questions: you paid for something and it appears not to be there.

When I try to import .olm files from my external hard drive back up, where do they go? It says on different forums they go to the "on my computer" folder but they are not there

When I try to import .olm files from my external hard drive back up, where do they go? It says on different forums they go to the "on my computer" folder but they are not there.
I go through all the instructions but then my emails do not appear. I'm starting to panic a bit!

You might want to try asking on the MS Office Outlook forum - http://answers.microsoft.com/en-us/mac/forum/macoutlook - since those are Outlook files.
Also note which method you're using to create a backup.
Clinton

When I click the View option to view a document on my insurance website, I only get a blank screen with words Mozilla Firefox, and below it, "Search Bookmarks and History" in the upper left corner of the screen.

This also happened at a bookseller's website, when I clicked on the photo of a book to enlarge it. Instead of showing me an enlargement, it took me to the same blank screen with the title bar, "Mozilla Firefox", and below it another bar with the words "Search Bookmarks and History," both at the top left of the screen. This has happened repeatedly at the two websites I have mentioned. When I went to the same sites using Internet Explorer, the error didn't occur. I did a Microsoft system restore for a previous restore point, but it still did not eliminate this glitch.

Press F10 or press and hold the Alt key down to bring up the "Menu Bar" temporarily.
* New Old Menu: https://addons.mozilla.org/firefox/addon/new-old-menu/
* Personal Menu (Personal Firefox Button): https://addons.mozilla.org/firefox/addon/personal-menu/

Just updated my photoshop cc and wanted to try out the new focus selection tool but it's not there. Why isn't it there?

Just updated my photoshop cc and wanted to try out the new focus selection tool but it's not there. Why isn't it there?

Use menu Help>About Photoshop make you have started CC 2014 and have not started CC... Its in menu Select under Color range

Having trouble importing individual songs on a CD. Instructions say to select/deselect songs using the check marks by song titles, but they are not there. never had this problem in older versions. Help Please

having trouble importing individual songs on a CD. Instructions say to select/deselect songs using the check marks by song titles, but they are not there. never had this problem in older versions. Help Please

Are you saying that the tick-box shown in my screenshot, isn't there? (Yes, this is iTunes 11 - I've turned on the sidebar and the Menu bar. So you can see, this is a CD in my drive that we're looking at.)
If it isn't, go to Edit/Preferences/General and turn on the tick-box box
You can show the Menu Bar (with Edit on it) by using CTRL + B

Previous version had save all tabs before shutting down,which helped a lot if u open same windows always,but this is not there in the latest version I have upgraded recently.Request you to guide me if this can be accommodated in the new version.

Previous version had save all tabs before shutting down,which helped a lot if u open same windows always,but this is not there in the latest version I have upgraded recently.Request you to guide me if this can be accommodated in the new version.

Firefox now always stores the old session which you can access by going to the History menu and selecting "Restore Previous Session".
If you always open the last set of tabs, an alternative approach is this:
# Click the orange Firefox button, then select options to open the options window
# Go to the General panel
# Change the setting "When Firefox starts" to "Show my windows and tabs from last time"

I switched from Internet Explorer to Mozilla Firefox and my bookmarks don't appear to have been transferred. The FAQ's say it should be in a folder marked Internet Explorer in the "Bookmarks Menu", but it's not there.

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