I/T Professionals seeking help in forums

Lately in the Adobe Reader forum, there has been a rash of people asking questions about "deployment" of updates and how to modify the patches for pushing over a network.
It's just my opinion, but this is a "user to user" forum for everyday people who are having issues with the software and need help without having to pay for technical support.
Someone who is "pushing a patch" over a network to hundreds of end users is:
Not an everyday user.
Being paid by someone else to push the updates.
Being paid to modify the patches so they can do so.
In such cases, there is an employer who is not only mandating the things stated above but reaping the benefits from having a professional do them for them.
These employers should be paying Adobe Support to bring their people up to speed on how to "push" patches over the network in the way the employer wants it done
I'm not a network administrator (other than my five systems at home), I'm not an I/T professional (yet), and I don't write C++ or create APIs.I'm just a ten year Windows user, eight year Mac user and I have worked with nearly every product Adobe has made over the years... some more than others.
If I was an employer and discovered that my I/T "professional" was seeking the advice of a guy in his bedroom on the same computer he takes night classes on... for something that will affect every system in the company... I'd be questioning the hiring and retention of said individual.
Am I wrong to tell these people that they should be going to (paid) technical support for their questions?

Mac+Win=Me wrote on 4/15/2010 12:43 AM:
It's just my opinion, but this is a "user to user" forum for everyday people who are having issues with the software and need help without having to pay for technical support.
Adobe has many products that do not cater to "everyday users", but to an
audience of professional users. Those professional users have just as
many questions as everyday users (although I hope they know How To Ask
Questions The Smart Way ). These forums are just as much a place for
them to ask their peers, as they are for everyday users to ask their
peers.
Take for example the mass deployment question. Do you think it is
realistic that everybody who manages an infrastructure with dozens or
more systems to have a support contract with Adobe? I am sure Adobe and
their shareholders would love it if every educational institution and
SME had a support contract, but I do not consider that a realistic
situation.
Somebody else mentioned LiveCycle. Sure LiveCycle ES is a big Enterprise
product aimed squarely at the professional. (Although LiveCycle Designer
is included with every Acrobat / CS suite.) So those professionals use
the forums to communicate with their peers. And every LiveCycle training
from Adobe tells all students to go to the forums when they have problems.
If people post in the wrong forum, redirect them. But if they have
questions about Adobe products, these forums are the right place to ask
them even if they are not "everyday users".

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    Message was edited by:
    user475340

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  • NEW THINKPAD OWNER SEEKING HELP

    Hello everyone-
    I am a new ThinkPad owner.  I purchased a used T40 recently and love it. I installed Windows7 on it (it came with W7, but I wiped the hard drive clean and re-installed).
    I do have a few issues I was hoping to get some help on.
    Nothing happens when I hit the IBM Access button.  I know the button itself works because I’ve used it to get into the BIOS.  I read on the Lenovo website that I have to get a separate driver to use with Windows7, but I have note been able to find it.  Does anyone know where I can find it?
    Also, my ThinkPad has a 32G ATI Radeon 9000 video card, but I don’t think I have the proper driver for it because Windows installed a Standard VGA driver and I am not able to use Aero (which I was before).  I’ve searched both ATI and Lenovo websites for a driver. Any idea where else I can find it?
    Thanks for your help.
    T40 2373-94U
    ATI Radeon 9000, 32MB

    Recovery parition can only be installed from IBM/Lenovo recovery media, and for your machine these were only available in W2K and XP. You'll never be able to have a proper recovery partition with W7, even if you were to install the OS from recovery media for T400, since the hardware is way too different.
    You can't install a better video card, since the card itself is soldered to the motherboard. You could swap an entire motherboard. How cost-effective this would be in the long run is up to you to decide.
    Hope this helps.
    Cheers,
    George
    In daily use: R60F, R500F, T61, T410
    Collecting dust: T60
    Enjoying retirement: A31p, T42p,
    Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
    Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

  • Seeking Help/Advise for Premiere Pro CS3 editing project

    Hello everyone,
    I am an Absolute newbe here, and to both forums and Adobe in general, so I may be going about this all wrong. If so forgive me, but I have a problem that I would Desperately like some help with.
    For about twenty-five years I have been looking for a movie, the problem was hampered somewhat by the fact that it was never released on either VHS or DVD, making it rather hard to find as you might imagine. Now, thanks to the wonder of a (new?) site called youtube, I found DL it piece by piece. I dont mind that it is not DVD quality, in fact, since it was originally a made for tv film, I kind of like it.
    The PROBLEM is that for some reason the audio doesnt match up with the video. It is a few seconds before/after (Dont ask me why, I dont Know computers much) and though I have dl/tried every program I can get my hands on, I cant seem to join the pieces together and get the stuff to sync up. Its like watching an old, old Japanese monster movie and watching Those gave me a headache when I was young lol.
    Then someone told me that Adobe Premiere Pro CS3 could fix the problem, so I DL it on a trial basis. Thing is, I know nothing about computers and cant even get the movie to load. Let me say I am not especially computer literate, and while I am currently trying to figure out Adobe Premiere Pro CS3 I most likely Wont be keeping it past the 30-day trial. Not that I dont like it (I suppose, so far I have been able to get absolutely no place with it) but rather because I DL it for one reason and, at almost a thousand dollars, it seems an extravagance for a program I will likely never have the need to use again.
    (No disrespect intended)
    With utmost respect to all, could someone either guide me through the process or convert the thing for me? I have tried going the video editing rout, but they wont help me due to a copyright thing (though I grabbed the thing from public youtube). I dont want to publically display, resell, show off or make a dime from the thing, I just want to make it sync up and burn it to dvd to watch on my tv.
    Any advise/help would be warmly appreciated. I am posting this in a couple of forums, so like I said, if I am out of line I apologize.
    Respectfully to all.
    B G

    To John Smith,
    Thanks, I have now dl elements and I am going to fool with it today, wish me luck.
    To Malick,
    Exactly why I am here. Because I am computer functionally illiterate, I am hoping someone here can either:
    A: Talk me through the process.
    or
    B: Be convinced to do it for me. I am willing to deal. :) (I suspect it is the kind of thing that, a person who Knew what they were doing, could do it in about five min.)
    For me, who has only used computers for the most Basic things.....
    I have tried putting everything onto a CD and taking it to places, but each time I get told that, even though I found the thing on youtube, it is (Was) a real movie released on TV and as such cannot be touched due to copyright. (goofy, if ya ask me. I don't want to sell the thing, just watch it)
    But I thank you.

  • A newbie seeking help... hard drive

    I recently took my computer to the apple store and was told that my main hard drive on my powermac g4 went out(western digital 800BB 80gb). I am looking for a replacement but i am completly overwhelmed by all the different harddrives that are out there. What is the best replacement harddrive that i can get for my g4? I mainly use my g4 for video editing. I have also come to an understanding that there is a 128gb limit on some of the g4s. How do I know if i have that limit on my G4? Any help will be highly appreciated seeing how i have been pulling my hair out over this.

    Look at these links.
    What Macs natively support large IDE drives? (over 128GB formatted)
    http://forums.xlr8yourmac.com/action.lasso?-database=faq.fp3&layout=FaqList&-res ponse=answer.faq.lasso&-recordID=34188&-search
    How Big a Hard Drive Can I Put in My iMac, eMac, or Power Mac?
    http://lowendmac.com/macdan/05/1024.html
    Using 128 GB or Larger ATA Hard Drives
    http://support.apple.com/kb/HT2544
    The Power Mac Storage FAQ
    http://forums.macnn.com/65/power-mac-and-mac-pro/246391/the-power-mac-storage-fa q/
    Possible Alternative - SpeedTools ATA Hi-Cap Support Driver: Allows the use of extended capacity ATA drives (drives greater than 128 Gigabytes in size) on older (Pre Mirrored Door) G4 and G3 Macintoshes running MacOS X versions 10.2 and later. Cost $24.95
    http://www.speedtools2.com/ATA6.html
    Possible Alternative 2 - Larger than 128GB drives can be used by adding a PCI ATA/100 or ATA/133 controller card, one which is 48-bit LBA compliant; or by adding a PCI SATA controller card and using SATA drives.
    You can put any size HD in an external firewire enclosure & have it bootable.
     Cheers, Tom

  • I have had some problems with my iMac and had to wipe out and reinstall all my software, but for PSE-11 I get a message saying that there is a Configuration Error: 6, and to contact Adobe Support.  However, that rude agent told me I'd have to seek help vi

    I just asked the questions above; do I need to ask them again?  I got an Error: 6 Configuration warning when reinstalling PSE-11.  The agent at Adobe said since it wasn't the latest version that he couldn't help me.  He said to try the forum.  So--anyone know what needs to be done to account for Error: 6?

    First try:
    Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5

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