I think my computer might have a virus, how do I get rid of it?

Hey my name is keenan and i have a macbook and my internet seems to be running slow all of a sudden. Please help!

Sorry, but there aren't any OS X viruses.
Helpful Links Regarding Virus Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
If you require anti-virus protection I recommend using ClamXav.

Similar Messages

I have a virus, how do I get rid of it?

I opened a website and a survey popped up. I didn't think anything of it and answered the survey. Now my Mac has a virus. Almost every webpage I open is bordered with "deal finder" ads and advertisements. How do I get rid of it?

Note that using a tool like Onyx to frequently "clean" your Mac is potentially more harmful than useful. That is something that should be done for troubleshooting only. See The myth of the dirty Mac.
As to the ad problem, there's no good reason for resetting Safari or cleaning the machine with Onyx to fix that problem, unless you were visiting sites that all used the same advertising company, which was using cookies to determine how to target your browser. Those sites would all have to be complicit in displaying the ads... nothing that would have been cleared using these techniques could have injected ads into sites that didn't explicitly support them.
If the ads come back, look for more solutions in Eliminating browser redirects and advertisements.

I think my iPad may have an adware how do I get rid of it

I try to sign in to my e-mail account and my screen automatically jumps to another screen with the following address:
adtrack.king.com/modules/adTracking/adClicked.jsp?type=ad&st1=hitfox&st2=candycr ushsaga&st3=US&st4=&st5=aff_Isr&st6= 10274cdcfac3dcf5072fbf6ee2420f&st7=3392&link=http://smarturl.it/candycrushsaga
That's one long string that is shown in the address bar before it automatically directs my iPad2 away from the home page of my e-mail account. So, it brings me to the question that I hope an Apple tech/guru or someone here in the great Apple community may have the answer to... If my iPad has an adware embedded in it, How do I get rid of it from my iPad?!!!

Thanks Diavonex. Already tried that without any success. I even held the "On/Off" button to power it down and then power it up. I pulled up the e-mail web page and powered down and up from there without any success. The only thing I haven't done, yet, is to completely "Reset" the iPad from the Settings>General>Reset>Erase All Content and Settings (or Rest All Settings). I'll have to back up/down load all of my photos and contact info first.
Again, Thank You. If you know of anything else. Please clue me in.

I think I may have a virus - how do I get rid of it?

Last night I visited a website while searching for an authentic Chicago Blackhawks jersey (a gift). The site "nhledgeshop.com" came up in the Google search with the description "Patrick Kane Authentic Jersey, Buy Blackhawks Authentic & Premier Patrick Kane Jersey from the ultimate sports store, featuring Authentic, …" When I clicked on it, it took a long time to load. It looked like a legitimate site, but I couldn't find a phone # for it, so when I searched on the site name, I found a lot of complaints about people who ordered stuff and didn't get it, couldn't get through to their customer service, etc. (Needless to say, I didn't buy from them.) When I shut my computer down, it didn't power down like it normally does (the on screen icons disappear, then the apps along the sidebar fly off the edge, and then the computer shuts down). Instead, the entire screen went white and a diagnostic bar came up saying something about an installation and asking if I wanted to abort or exit (I think?). The box was only up for about 1 1/2 seconds before the screen went black and shut down. It caught me off guard, so I missed it the first time. I turned the computer back on and shut it down again, and the same thing happened. This time I caught the box and clicked abort. However, it's still there. Today I powered down at least 4 times and the same thing happened every time. I caught the abort button a couple of times, but that doesn't seem to get rid of whatever it is.
Does anyone know how I could check my computer to see if there's anything bad on it? I searched the internet and found suggestions to install a free antivirus app called ClamXav, but before I install anything I want to hear from the community whether I should do that or if there's something different that I should do. Please let me know, and thank you all in advance for your help.

Check the links below for options to remove the Adware
http://www.adwaremedic.com/index.php
Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support

I think I have a virus, how can I get rid of it?

When ever I am on the internet and I try to go to different websites, this drop down usually appears and says "safari can not identify the server..." It is either asking about the website I am trying to go to, or trying to send me to a completely different website which is spam. It has never done this before until this week. It happens when I go on facebook, or weheartit, or google. It even happened the hole time I am trying to use the apple website. Should I just take it in to the genius bar? Or is their something that I can do myself to stop it? For the spam addresses I have marked them as 'not safe' but it still continues to try and send me there.

either asking about the website I am trying to go to, or trying to send me to a completely different website
It's not a virus but there is a solution to the, "Safari cannot identify the server" issue. Your ISP may be re directing your browser.
Use OpenDNS for better speed, more security, it's free, and no more re directs.
Open System Preferences / Preferences then select the Network tab. Click the Advanced tab then click the DNS tab.
Click +
Enter these numbers exactly as you see them here.
208.67.222.222
Click +
208.67.220.220
Then click OK and restart your Mac.
More about OpenDNS here.
Topic : Manually provided DNS server addresses are higher priority than DHCP's

I think I have a virus, how do I get rid of it?

When I start up my Mac I get a pop up and it says "accountsd wants to use "local item" keychain. Please enter password" I put in the right password for my key chain but it doesn't work. It gets a little confusing for this part. I try 2 other passwords that were my old passwords and that didn't work. So I put in the first password I used and it works. After that it goes away then another popup comes and instead of accountsd it says Something else. Then it would go back to accountsd..and yes I am saying "accountsd" it is not a typo

It's not a virus. Probably a problem with your Keychain.
Find Keychain Access.app in your Applications>Utilities folder. Open the app and under the Keychain First Aid menu item, enter your admin user name and password. Click on the Verify button and, if issues are found, use the Repair button.
That should solve your problem.
Clinton

I was told by comcast that we had a computer in the house with a malware virus, they even said that they were going to terminate our service if we did not get it fixed. Now this week we hear that there is a trojan malware virus, how do we get rid of it?

I was told by comcast that we had a computer in the house with a malware virus, they even said that they were going to terminate our service if we did not get it fixed. Now this week we hear that there is a trojan malware virus, how do we get rid of it?

Hello,
Flashback - Detect and remove the uprising Mac OS X Trojan...
http://www.mac-and-i.net/2012/04/flashback-detect-and-remove-uprising.html
In order to avoid detection, the installer will first look for the presence of some antivirus tools and other utilities that might be present on a power user's system, which according to F-Secure include the following:
/Library/Little Snitch
/Developer/Applications/Xcode.app/Contents/MacOS/Xcode
/Applications/VirusBarrier X6.app
/Applications/iAntiVirus/iAntiVirus.app
/Applications/avast!.app
/Applications/ClamXav.app
/Applications/HTTPScoop.app
/Applications/Packet Peeper.app
If these tools are found, then the malware deletes itself in an attempt to prevent detection by those who have the means and capability to do so. Many malware programs use this behavior, as was seen in others such as the Tsunami malware bot.
http://reviews.cnet.com/8301-13727_7-57410096-263/how-to-remove-the-flashback-ma lware-from-os-x/
http://x704.net/bbs/viewtopic.php?f=8&t=5844&p=70660#p70660
Check now whether your Mac is infected by Backdoor.Flashback.39!
http://public.dev.drweb.com/april/

I have the Geonei-a virus how do I get rid of it?

I have what is listed by Sophos the OSX/Geonei-A virus. I tried the regular scan and the custom scan. Neither have worked. How do I get rid of it? Linc Davis I have seen you help people before. Can you help me?

The only anti-virus software I would recommend these days is ClamXav. However, that doesn't necessarily mean that I advocate using anti-virus software. As the others have indicated, you must learn how to protect yourself first and foremost. If you don't do that, all the anti-virus software in the world won't help you.
See my Mac Malware Guide for information on how to stay safe from malware (and adware).
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

Bought ipad today, started up in iTunes as directed, but iPad starts in a language I think is Danish, but have no idea, how do I get it to start in English?

Bought ipad today, started up in iTunes as directed, but iPad starts in a language I think is Danish, but have no idea, how do I get it to start in English?

Go to Settings>General>International and you can change the language, the keyboard and the region format in that setting.
Also go to Settings>General>Keyboard>International Keyboard and double check that you selected the correct keyboard layout.

HT1229 Ive move photos but they appear as duplicates in iPhoto. When you try and open them it says Photo can't be found. I have thousands. How do I get rid of these images?

Hi Ive moved photos but they appear as duplicates in iPhoto. When you try and open them it says Photo can't be found. I have thousands. How do I get rid of these images?
Also I have many duplicate photos (from backups) It would be great to be able to remove all duplicates at one time, like in Itunes.
Can this be done?

You moved what photos from where and to where?
Are you running a Managed or a Referenced Library?
A Managed Library, is the default setting, and iPhoto copies files into the iPhoto Library when Importing. The files are then stored in the Library package
A Referenced Library is when iPhoto is NOT copying the files into the iPhoto Library when importing because you made a change at iPhoto -> Preferences -> Advanced. (You unchecked the option to copy files into the Library on import) The files are then stored where ever you put them and not in the Library package. In this scenario you are responsible for the File Management.

My laptop has a virus, how can i get rid of it?

My laptop has a virus on it and its called AntiVirus 360. I looked up on google what it is and its a virus that disguises itself as a program to help detect viruses when itself is the virus. I've tried many different programs to try and delete it off my computer but nothing seems to work. I also read that sometimes this virus can appear to have been deleted but then when you reboot the computer it re-installs itself. How can I get rid of it completely and permenantly? I have a friend that works at Best Buy and he said you guys could repair it but it costs about $200. I didn't know if there was anything else I could try that you know of. Please help because it keeps messing with my internet pages and is making my computer slower than it should be.
Thank you for your time!

dragonfire6928 wrote:
My laptop has a virus on it and its called AntiVirus 360. I looked up on google what it is and its a virus that disguises itself as a program to help detect viruses when itself is the virus. I've tried many different programs to try and delete it off my computer but nothing seems to work. I also read that sometimes this virus can appear to have been deleted but then when you reboot the computer it re-installs itself. How can I get rid of it completely and permenantly? I have a friend that works at Best Buy and he said you guys could repair it but it costs about $200. I didn't know if there was anything else I could try that you know of. Please help because it keeps messing with my internet pages and is making my computer slower than it should be.
Thank you for your time!
Stuff like that is better known as "spyware/malware" - There are categories of malware not consider viruses (although often they are installed by a virus as a larger payload).
I would suggest trying Malwarebytes. If Malwarebytes can't fix it, your best bet is probably to nuke and repave. (i.e. backup your data files and then reinstall Windows and all applications from scratch.)
*disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

I get a recurrent request to connect by wi-fi to another computer on my wi-fi network, even if I am already connected to this other computer by wi-fi. How do I get rid of this recurrent request?

I have two MacBook Pros on my local wi-fi network. I usually have these connected to each other over my wi-fi network. Normally, I only connect to my old computer (MacBookPro) from the new computer (MacBookPro2), so I can access files on my old computer that are typically not on my new computer. I use the same admin username (John Doe) and password on each computer. Currently, I have Mavericks (10.9.5) on my old computer and Yosemite (10.10) on the new MacBook Pro. All
I am now getting a recurrent request to connect to old computer even when I am already connected! When this request is being made, I am asked to connect to a username (johndoe instead of John Doe). The exact alert:
     Enter your name and password for the server "MacBook Pro".
     connect as     << button is pressed for Registered User >>
     Name: johndoe
     Password: _________
     << Cancel button >> << Connect button >>
When I enter correct user name (John Doe or johndoe) and password for my account on Mavericks computer, the connection fails (whether I connected to Mavericks computer or not), and I get the following:
     There was a problem connecting to the server "MacBookPro". The share does not exist on the server. Please check the share name and try again.
If I change to the proper share name John Doe and use the correct password, I still am not connected and I get the same failure message and am asked to use the correct share name again. If I cancel message, the connection message goes away for a while whether I am actually connected to old computer or not. It will then come back on the workspace I am currently using on my new macbook. When I am downloading files using terminal, the connect request comes up constantly if I continue canceling the message which is really irritating. How do I get rid of this constantly recurring request to connect???

It means you must be connected to your computer via Wi-Fi (or cable).
Or wait for iOS 5

How do i get rid of a virus, how do i get rid of a virus

how do i get rid of a virus

First, note that any time your anti-virus software detects malware, you need to investigate it. You should never delete the supposedly infected files automatically, nor should you delete the anti-virus software without investigating. Both of these things could get you into trouble.
It is very likely that Bitdefender only detected some Windows malware attached to e-mail or in your web browser's cache or something along those lines. However, since you have deleted Bitdefender, we can't know for sure. We would need to know exactly what malware was detected and what files Bitdefender claimed to be infected in order to give you any specific advice on how to respond. For some general advice, see:
How to remove infected files
As to the utility of Bitdefender, it definitely isn't all that great on the Mac. I would agree it should be removed, though the right time to do so was after dealing with the possible malware it detected.
Regarding what you should replace it with, I would refer you to my Mac Malware Guide. It will tell you how to protect yourself, which is far more important. If, after reading it, you decide that you want anti-virus software, it has a couple recommendations.
(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)

I went on a website, then another window opened and said i had a virus. how do i get rid of the virus.

I was just browsing on the internet. opened a website called watch32.com and another window opened saying i have a virus. i have done a scan using clamXav and it says that there is no infected files but when i go to the console it says the know virus number. how do i get rid of the virus?

Kyri1 wrote:
Download AVG AntiVirus For mac
DO NOT download AVG. As has already been pointed out repeatedly, this is not due to a virus, and AVG is no good on the Mac anyway.
For details on exactly what's going on here, see:
Tech support scam pop-ups
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com.)

Afraid email carried virus how do I get rid of it?

Afraid I just opened an email from"postmail" and it was spam. How do I check if now have a virus? How do I get rid of it?

It had my name as the sender but I didn't send it.
That's know as spoofing. Very common. The basic gist is that your email address is stuck in the "Sender" field even though it didn't come from you.
When she opened it her screen went into a garbled broken code mess.
That happens with certain file types. Safari and other web browsers will also do that. What happens is that the file is not a web page, but the browser also doesn't recognize it as a file that should be downloaded. So it tries to display the binary data as text. Which always displays as a mess of seemingly random characters.

I think my computer might have a virus, how do I get rid of it?

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