I traded my iPod Classic 80GB at the apple store for a junk one.

Question

I recently traded my iPod Classic 80GB for a new one because my friends dock messed up my iPod. Then I received a "new one" (notice the quotes). This didn't seem like it was new. I got home and synchronized it to my iTunes. I ejected it properly and all the stuff like that. I picked a song and it played properly but, when i pressed the menu button it did nothing. So, I kept pressing it and eventually got it when I pressed it very hard, which shouldn't happen. I tested all the other buttons and i realized that the menu button didn't work properly, the play/pause button wasn't stable (you have to press it hard and hold it completely still until it turned off or played a song, the next song button didnt work, the iPod could not reset because of the broken buttons and everything was "laggy." (Meaning that the scrolling the volume up and down had a slow, very choppy movements). Also when it would go to another screen it would take about 3-7 seconds to react. When I tested my friends iPod Classic 80GB, it did not do any of this. Just the other day I tried to reset it (holding down the play/pause button and the center button) then all the buttons stopped working. I pressed every single button it did not work. It didn't even reset. Would I get a new one if I brought it back to the apple store?

Answer 1

The entire point of any warranty is that it guarantees against manufacturer defect for the term of the warranty.  There is no guarantee past the warranty period.  This is the way a warranty works.