I tried downloading the 30-day free trial and I kept getting "failed" message 49. How do I resolve this error?

I tried downloading the 30-day free trial and I kept getting "failed" message 49. How do I resolve this error?

Hi Charmaine,
Please follow the article: Error downloading, installing, or updating Creative Cloud applications which might help to solve the above error message.
Thanks,
Ratandeep Arora

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