I tried to install up date 3.6.13 and received error message that I didn't have the right permissions on this mac book , but I am the administrator on my Mac Book Air? Any ideas how to resolve this?

I tried to install up date 3.6.13 and received error message that I didn't have the system permissions required to install it. I am the administrator on my Mac Book Air? Any ideas how to resolve this?

* Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
* Trash the current Firefox application to do a clean (re)install.
* Install the new version that you have downloaded.
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

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HT201210 I tried to restore my iPhone 4s through iTunes and received error message that Restore could not be completed due to error 2003. Phone now not recognized in iTunes, with prompt to restore, phone w/screen with iTunes symbol and can't use.

I tried to restore my iPhone 4s through iTunes and received error message that Restore could not be completed due to error 2003. Phone now not recognized in iTunes, with repeated prompts to restore phone. Now phone w/screen with iTunes symbol and USB cord can't use. It appears the phone has been restored, but I cannot activate it.
I disabled my anti-software, iTunes and computer software (microsoft vista) are both up to date, I restarted the computer several times. My usb ports are working properly. I followed the troubleshooting suggestions from apple.

yes did you buy it of somebody or a well known company such as apple or carphone warehouse?
and i mean the phone would have been activated in the first place with the sim card you get given when you first get the phone.
trying to activate the phone with another sim card that you did not get when you brought the phone may result in you not being able to activate it
no worries

I am trying to install the OS Mavericks upgrade on my MAC and it requests for me to enter an administrator password. I do not use an an administrator password on the machine. Any ideas how to resolve this?

I am trying to install the OS Mavericks upgrade on my MAC and it requests for me to enter an administrator password. I do not use an an administrator password on the machine. Any ideas how to resolve this?

If you bought the machine new yourself, and did not enter a password when configuring it, leave the field blank.
If you bought it used, then you need to reset the password, as described here:
Apple Article to reset the password

I updated my itunes this morning, and now I keep getting an error message when trying to burn a disc. Any ideas how to resolve this?

I updated my itunes this morning, and now I keep getting an error message when trying to burn a disc. Any ideas how to resolve this?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

I tried to purchase hotspot shield vpn but it says contact itunes support to complete the transaction, any ideas how to resolve this !

i tried to purchase hotspot shield vpn but it says contact itunes support to complete the transaction, any ideas how to resolve this ! when i try to contact itunes support it just takes me aroudn in circle to a some page which does not resolve my problem.....

You need to contact support. There is no workaround:
http://www.apple.com/support/itunes/

HT1338 My mail will not delete. When I move it to trash and then delete it within a few minutes it has all bounced back in again. Checked my preference settings and all seems to be in order. Any ideas how to resolve this frustrating problem?

My mail will not delete. When I move it to trash and then delete it, within a few minutes it has all bounced back in again. Checked my preference settings and all seems to be in order. Any ideas how to resolve this frustrating problem?

That sounds like a compatibility issue with an add-on that you have installed, as reported by a number of users in both Firefox 22 and Firefox 23 over the last couple of months. If you would provide a listing of your installed extensions ''(as you were prompted to do when creating this thread)'' maybe one of us can advise you which extension is the mot likely culprit. You will need to re-install Firefox 23 to do further diagnostic testing.
As far as the compatibility of Firefox 23 and Win XP SP3, Mozilla has verified they are compatible and not one user ''(including me on two separate PC's)'' has reported a problem with compatibility.

TS2972 Since a recent Itunes upgrade I've lost the settings facility in home sharing to import tracks not in my library. When I check for updates I'm running the latest version. Any ideas how to resolve this?

Since a recent Itunes upgrade I've lost the settings facility in home sharing to import tracks not in my library. When I check for updates I'm running the latest version. Any ideas how to resolve this?

Sadly, the iPhone 3G can not be upgraded beyond iOS 4.2.1.

TS1702 my Justin.tv app doesn't have sound....any idea how to resolve this problem?

my Justin.tv app doesn't have sound....any idea how to resolve this problem?

Hi. I was having this problem too but the sound works for me when I plug in the headphones. I guess it's more of a workaround but I'm happy with it. Hope this helps.

HT1386 purchased new songs from itunes and when I clicked on the Sync button those new songs are not added to my ipod nano. Have any idea how to resolve this problem?

purchased new songs from itunes and when I clicked on the Sync button those new songs are not added to my ipod nano. Have any idea how to resolve this problem?

Do you have the right boxes checked to sync the music to your iPod?
iTunes: Syncing media content to iOS devices and iPod
Do they play in iTunes on the computer?
Have you successfully synced music form this iTunes library/computer before?

I have an iPad mini 16g. It has started jumping through different pages of it's own accord, any ideas how to fix this please?

I have an iPad mini 16g. It has started jumping through different pages of it's own accord, any ideas how to fix this please?

I recommend starting with a soft reset (pressing both home and power button until you see the apple then let go of the buttons) once you back on the home screen if you iPad still doing the same thing you may want to try a back up and restore
http://support.apple.com/kb/ht1766 to back up
http://support.apple.com/kb/ht1414 to restore

'Attach file' window keeps crashing whichever program uses it. Any ideas how to resolve this?

When attempting to attach a file with Firefox, Safari or Thunderbird Mail, once opened the application stalls and I have to Force Quit. Any tips on how to resolve this?

I don't know why this error occurs, unless you have attempted to downgrade iTunes.
This method should get you up and running again.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

Trying to update my 3GS to ios 5 - getting error message that says I will lose all my media because there is not enough room to back it up on my computer. Any ideas?

Does anyone know how to update to ios5 when getting this error message?

Go to iTunes>Preferences>Devices and select the iPod backjp and click on delete and try again.
Also
- Reboot the computer
- Try another cable
- Try another USB port

HT4623 I have the latest iOS 6.1.3 but my Apple Maps are still the old version without 3D. Any ideas how to resolve this?

I have the latest iOS 6.1.3 but Apple's Maps icon still only the 2D version. Any suggestions?

3D is not available everywhere. Read here;
http://www.apple.com/ios/feature-availability/#maps-3d-buildings-in-navigation

Any ideas how to resolve this problem?

Hi there
I downloaded an albulm from itunes but 3 (or so) of the songs are not complete. How do I fix this without paying to download the album a second time?
thanks.

Contact iTunes and request a redownload.
How to report an issue with Your iTunes Store purchase

Hello, I have recently purchased Apple TV, and sometimes it will play a song, and then when that song ends and switches to a new song it won't play, any ideas how to resolve this?

One song will play perfectly fine, but then when it switches songs it seems like it loads and then continues to load and won't play the next song! I turn home sharing on and off in itunes, and it will play a song and then the loading process repeats itself

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

I tried to install up date 3.6.13 and received error message that I didn't have the right permissions on this mac book , but I am the administrator on my Mac Book Air? Any ideas how to resolve this?

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