I tried to restore my iPhone 5 to factory setting and when i did it attached to a person i do not know apple id so now i can't use the phone. I purchase the phone from sprint and used it for 2 years and never had a problem.

Hi - I tried to restore my iPhone 5 to factory setting so I could give it to my son but when I did it reset to someone else's apple id. I don not know this person and I am the only owner of the phone purchased from Sprint. How do I get this phone to work?

Its called Activation Lock. Take the phone to Sprint and explain your problem. It is their fault and responsibility to properly reset used phones.
-Ethan

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I am trying to add tracks which I have on my library on my computer to my ipad. I have done this manually but teh status bar never gets beyond "preparing to update". I have used itunes for years but never had this problem before

I am trying to add tracks which I have on my itunes library on my pc to my ipad. I have done this manually but the status bar never gets beyond "preparing to update". I have used itunes for years but never had this problem before

When I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547

I tried to restore my iphone to factory settings but it will not load. In itunes it says "veryfing iphone software" what can i do?

I tried to restore my iPhone to factory settings but it will not load anymore, it stopped at about 60% and in itunes it says "veryifing iphone settings" but will not load anymore, what do i do?

Put the iPhone in DFU mode*. Connect in iTunes and restore.
*Use Google.

Is there any way to restore an iphone to factory setting without the apple id previously used on that phone?

Is there any way to restore an iphone to factory setting without the apple id previously used on that phone?

murphysandra1 wrote:
Is there any way to restore an iphone to factory setting without the apple id previously used on that phone?
Nope...
iOS 7 Activation Lock
http://support.apple.com/kb/PH13695?viewlocale=en_US

I reset my password for my apple id account now I can't access my current balance on the gift card I just redeemed. What do I do?

I reset my password for my apple id account now I can't access the rest of my balance from
the gift card I had just purchased.

Hi there,
You may need to force quit the application. Take a look at the article below for more information.
Mac OS X: How to quit an unresponsive application using Force Quit
http://support.apple.com/kb/ht3411
-Griff W.

TS1424 I keep getting the message (song name) was not copied to IPod Ipod because it cannot be played on this ipod. Could someone tell me what this means? I have never had this problem.

Hi, I have been trying to down load some music to my Ipod. I keep getting the message: (Song name) was not copied to IPod IPod because it cannot be played on this I pod.
Can anybody help? I have never had this problem before.

brackenfromrincon wrote:
Is it something about "I Shot the Sheriff" that my iPod has a moral disagreement with? It had no issue importing and installing Body Count's "Kop Killa"...
Not really likely, is it?
First of all, look on the iPod to see if the song is actually on there. (The last Sync of my Classic resulted in "song not copied... because it cannot be found." The song had previously been on the iPod. I checked and despite the fact that iTunes could not find the file, the song was still on my iPod. I checked the folder and the song was exactly where t was supposed to be. So I simply set iTunes to find it again. What happened? I don't know, iTunes simply threw a wobbly!)
Second, try another Sync. Does this change anything? If the song was on the iPod, does a second Sync remove the message? If the song was not on the iPod after the first Sync, does the second one put it on there?
What happens?

HT5654 Tried to restore my ipod to factory setting and now it erased everything and says their is an error (1) and the apple logo is stuck on the ipod. EXTREMELY FRUSTRATED!!!! Would have never done this if I knew this was going to happen! itunes is upda

Tried to restore my ipod I just wanted to back to factory setting and delete everything on it. I did it and NOW everything is erased, gone, and stuck on the apple logo. Populated that it is in recovery mode and needs to be restored. Clicked on restored and error (1) came up. So now I have a useless iPod that I purchased. Big apple user minus my laptop. 2 iPod, 2 iShuffles, iPad, 4 iPhones, iMac 27 inch. If this isn't rectified I will never buy and continue to push my consumers, family, and friends on my bad experience with apple. iTunes is up to date and now I am concerned that if do anything to my phone this same problem will happen.
Marc Rastovic
<Personal Information Edited By Host>

Hello, Marc.
Thank you for visiting Apple Support Communities.
Error 1 or -1 can be very tricky to resolve and sometimes leads to a device needing service. That being said, here are the steps I would go through first for this specific error.
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
If the iPod is still unable to be restored it may needs to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, battery replacement, and express replacement service. This link will also allow give you the option to contact Apple Support for possible additional troubleshooting steps and options.
Service Answer Center - iPod
Cheers,
Jason H.

HT201328 If I restore my iphone to factory setting, will I delete all photos and mail from my ipad and new iphone?

If I restore to factory setting my iphone 4S, will I delete all photos and mail from my other devices on icloud?

No, restoring will only erase the iPhone 4s.
How to back up your data and set up as a new device

I restored my iphone on factory setting now the screen is on sos saying sim card not supported what to do?

any solutions please?

Yeah, I have to agree with RoamingGnome...this sounds like more of a Jailbreak issue, not an Apple issue. If you bought this phone from a legal distributor and just haven't upgraded your iOS since 3.1.2, I'd contact the place where you purchased it. If you Jailbroke or bought it Jailbroken to get it Unlocked to use with any carrier, my best solution would be to search the net. I'm pretty sure there is a current Jailbreak for up to iOS 5.1.1, but I'm not really up to date with that information. I do know that you can legally now purchase a factory unlock from Apple, but I'm not sure if that's only with new purchases or if you can buy an Unlock for an older phone.
My best solution would be to search your phone revision & iOS online and you should get what you're looking for. Sometimes you can even just search YouTube and they'll have a step-by-step video showing you exactly how to do whatever you might need to get up & running again.
It's pretty rough being without a cellphone, especially if it's your only communication device. Hopefully this at least pointed you in the proper direction.

I am trying to restore my iPhone to factory settings.

Hello,
I forgot the code to my iPhone and the keypad is locked. I want to restore my phone to factory settings or unlock the keypad. Please help.
Thank you

Forgot Passcode use recovery mode to restore
http://support.apple.com/kb/HT1808

I updated my windows 7 and when I did I received a message that firefox is not compatible with windows 7 updates. What happened?

I got a message to update windows. I updated. My computer said firefox was not compatible with update. I then tried to purchase Avast and it basically crashed my computer. I had help in restoring and when system was checked it showed two different firefox downloads that had not succeeded because they were incompatible with my system. I don't know enough about computers to understand what happened. I have a Dell Studio xps with Windows 7. Thank you.

Firefox 4 requires at least OS X 10.5 and an Intel Mac. You can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html
Mozilla are working to prevent Mac users with non-compatible systems from getting the notification about Firefox 4, and also not displaying the "Download Firefox 4" button on http://www.mozilla.com

I wanted to update 6 apps. but iTunes asked for the password of my old Apple ID. Now, I can't get into iTunes., I wanted to update 6 apps. but iTunes asked for the password of my old Apple ID. Now, I can't get into iTunes.

When I opened my App Store today, I found 6 apps needing update. I clicked “Update All” and there popped “Sign in to iTunes Store” and asked me to enter the Apple ID password for <my account>. I entered my password for the Apple ID but it said “Your Apple ID or password is incorrect.” Since I entered incorrect passwords many times, I had to reset my password two times already. I want to update the apps on my phone. But, I can’t , and this is tiring, exhausting, and frustrating. My questions: (1) Why is iTunes asking for a password for an old account when I changed that already? (2) What to do now - Do I sign out of iTunes, delete the account and create a new one?
<E-mails Edited by Host>

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email addresses from your post (it's not a good idea to post personal info on any public forum).
Is the old account a completely different iTunes account, or is it just a previous primary email address on the same account ? If it's a different account then all content that you download from the store is tied to the account that downloaded it, so only that old account will be able to download updates to its apps.
If it's the same account, just a previous primary email address, then what id shows at the bottom of the Featured tab in the App Store app on your phone ? You could try tapping on that and log out of it and then log back in with the updated version and see what id then shows for updates.

I never had this problem before but all of a sudden when I go to "edit" a photo the photo turns black. All the editing functions appear but I cannot see any picture. When I hit "done" the photo reappears. Why can I no longer see my photo for editing pu

For years I have had no problems editing photos. However, for some reason when I go to "edit" my photo the photo turns BLACK/BLANK. The editing functions appear but I cannot see the photo. When I select "done" the photo reappears. Why is the photo disappearing for editing? Have I hit a command accidentally that is causing this? Really appreciate someone's assistance.

Try the following:
1 - launch iPhoto with the Command+Option keys held down and rebuild the library.
2 - Run Option #1, Repair Permissions, followed by Option #4, Rebuild Database, if needed.
OT

Trying to restore my iPhone 4s from a previous backup and I keep getting a message that says "not enough room on the iPhone". Help!

I am trying to restore my iPhone 4s settings from a previous backup and now I'm getting a "not enough room on the iPhone" message. This is very frustrating. How can I fix this?

If the backup you're trying to restore from is encrypted, you will not be able to use that backup if you can't remember the encrypted backup passcode.
If on a Mac, & you elected to save the passcode to your Keychain, you can recover the passcode from your Keychain. Otherwise, your data is unrecoverable.
While you can continue to sync/backup, if you can't remember it & want to remove it, you'll have to delete your existing backups & restore the phone as a new device. Your data will be unrecoverable.
You delete your existing backups here: iTunes>Preferences>Devices.

My problem is trying to restore my iphone 4s. The icloud password is from a defunct email account through an ISP that I no longer use. I have upgraded to an iphone5s . I want to give the iphone4s to a special needs child that can make good use of it.

My problem is trying to restore my iphone 4s. The icloud password is from a defunct email account through an ISP that I no longer use. I have upgraded to an iphone5s . I want to give the iphone4s to a special needs child that can make good use of it.I am at the point of despair. I can prove where I got the 4s etc. which seems to be a requirement from postings on forums. IT IS BREAKING THIS KIDS HEART AND BREAKING MINE. PLEASE SOMEONE HELP !!

Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

I tried to restore my iPhone 5 to factory setting and when i did it attached to a person i do not know apple id so now i can't use the phone. I purchase the phone from sprint and used it for 2 years and never had a problem.

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