I tried to sync my Macbook Pro photos in iPhoto with my iPod Touch. I have done this numerous times, but today I got an error message saying the required file cannot be found. At the same time all of my photos on my iPod vanished. Can anyone help me?

Try deleting the photo cache from your computer and then re-try the photo sync - the location of the cache, and how to delete it, is on this page http://support.apple.com/kb/TS1314

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Cannot get Genius to work - Always get same error message - "Genius results can't be updated right now. The required file cannot be found." Problem also seems to be affecting iCloud aand Music Match.

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This is a known problem with Windows 7 Enterprise using certain Group Policy settings. Solution for me was to use another machine running Windows 7 Ultimate.

Photo sync error- can't update because the required file cannot be found

After setting preferences for updating photos, i get the error-
"can't update ipod because the required file cannot be found"
It seemes to update all other stuff like music and podcasts, but will not update photos.
This is driving me crazy!
Any help would be appreciated
Sheila
Windows XP

The same problem exists with the German Windows version of iTunes (7.1.1.5).
The error message says nothing!
I wasted a lot of time checking the photo files but there was nothing wrong.
Then I monitored the hd-access to find out WHAT a file is missing: it seems to be about the cache files of the program that isn't orientated right about it's own files!!! It seems to be a big fat bug!!!
The hint here really helps but it also means that all compressed files will be deleted and compressed again. That takes hours of time and lots of GB temp-space on the drives.
I think Apple should deliver a bug-free version of iTunes as soon as possible. And Apple should talk to the customers for that they must not waste their time because of bugs in Apple software.
Will Apple read this?
I can't find an email-adress to send it directly to apple.
PC Windows XP Pro

The required file cannot be found

I technically try to stay up to date with computer developments, but this iPod issue has me stumped. Apparently, the iPod works ideally with other computers (such as a relative's laptop) but the home computer experiences some problems. According to the messages, the iPod can only sync with one library? I can accept that. But here's the situation:
When I plug the iPod into the home computer, the device requires synchronization. Once I affirm that synchronization is fine, I get two different error messages....without number references. The first message plainly states "The iPod cannot be synced. The required file cannot be found." The second message follows immediately after and says "The iPod cannot be synced. The disk could not be read from or written two." I know it's not the OS because the laptop has the same one.
Any advice would be appreciated.
...First let me offer some advice. I think the entire discussion forum idea inhales excessively. Apple needs to set up an email based customer support for questions like this because we all know the experts have a great time watching the discussion boards and laughing their heads off while the customers try to figure out the problems for themselves. However, if such a medium exists then I apologize for the smoke out of my ***, but then again they make the support difficult to navigate.

They may have the same OS, but they are apparently not in the same shape. If the iPod works on someone elses computer but not yours, the problem lies in your computer.
I'm assuming you do have a 2nd Generation Nano, but what type of computer do you have? Which USB port are you using? Have you tried reloading/updating your USB drivers? Have you tried reloading your operating system? What other USB devices are connected? Do you have other software (antivirus, antispyware, etc.) running in the background? What version of iTunes and Quicktime are you using?
You can send your suggestions regarding support to Apple through feedback. They don't monitor this site and I seriously doubt they are laughing their heads off. The topic of email support has been discussed elsewhere in the discussions, you can search for the thread if you like. They have experimented with chat help service for the Shuffle. Personally I've never had good luck with email support, there is too much delay and poor communication. I would also assume if it were available it would either be for a limited time or through Applecare. Otherwise there would be a charge.
You could always call for support, but you would be surprised how often people solve their problems here at no cost.

I went to sync my iPhone 4 as usual and when it got to the end stage of the sync where it sync the photos from iPhoto, I get a message pop up that says, "The iPhone cannot be synced. The required file cannot be found." What do I do?

I went to sync my iPhone 4 as usual with my iTunes account on my MacBook Pro and when it got to the end stage of the sync where it syncs with iPhoto, I get a pop up message that says, "The iPhone cannot be synced. The required file cannot be found." What do I do?

Hi. I am having the same problem.
I have updated iPhone software and carrier settings, OSX Lion on the comp and in step 4 of 4 during photo sync about half way through, the error message comes up and now my pics are gone from the phone. I did empty the cache and the problem still persisted. I changed cables, I restored the phone and synced from the back up and even restored and created a new phone identity, still no love.
I am puzzeled, any suggestions?

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I had the same error message after I had restored my Pictures/iPhoto folder from a backup. After restoring my iMac's Pictures folder, I kept getting that message. Everything else would sync just fine, even the movies.
I figured that it was the iPod photo cache folder. It's located in the Users>Pictures>iPhoto Library>iPod Photo Cache. I deleted that folder, it sync'd up all the pics.
This simple deletion was my answer. I've searched through these boards so many weeks for the answer. I've done those Five R's to no avail so many times. I even thought my ipod being Windows Fat32 based was an issue. I hope this works for you as well. Caveat: always make backups before you delete anything.

CAN NOT SYNC PHOTOS (Error: "The Required file cannot be found")

Hey All,
So i got a an iPod Touch today from the Apple Soho Store in NYC. Very Excited.
I am getting an error though when syncing my photos. I created an album for the iPod Touch and am only syncing that.
The error that I get is:
*"The iPod "My iPod Name" cannot be synced. The Required file cannot be found."*
Things I've tried:
- Not syncing the photos: Everything works fine
- Not syncing that album, but another album: Same Error
- Read up on the same problem on the iPhone: The only solution that I saw that didn't work on some iPhones was to clear the Keywords. I WILL NOT CLEAR MY KEYWORDS.
I am using the most update-to-date versions of iTunes, OS X, and iPhoto 08'.
Please help!
Oh and by the way if you know how to make it Disk-Enabled. Please tell me. Apple is lame for taking that feature away from the iPod.
- CW

Hello,
Explore iphoto library (right click, "show package contents"). There is a folder called iPod Photo Cache. You need to delete the contents of that folder dragging them to the trash. Then sync your iphone again.
Best,

My iPod says "cannot be synced. The required file cannot be found. Always when half way through a sync. It also shows apple logo when I try to access photos and I think the issues are linked. Any ideas?

My iPod says "cannot be synced. The required file cannot be found" it also defaults to apple logo when I try to access photos. I think the issues are linked. Any ides?

So you have tried removing/trashing your iPod's photo cache? See here for more information on where to find this file.
iTunes: Understanding the iPod Photo Cache folder
B-rock

Whenever I try to sync either my iPhone or iPad to iTunes, I keep getting the message, "the iPhone (or iPad) cannot be synched. The required file cannot be found." My music will sync but none of my videos or photos will. Help me, please!

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I'd read a few of these other threads and make sure you really want that update

Since updating my iPhone 3GS to iOS 4.3.3 I have been unable to sync my photos! Keep getting the error message unable to sync and 'the required file cannot be found.' Please help?

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Try deleting the iPod Photo Cache on your computer.
http://support.apple.com/kb/ts1314

IPad stops syncing when 'Reconciling Photos'. The 'required file' cannot be found

When attempting to sync my iPad, I get an error message when it's 'Reconciling Photos'. It says "The iPad "xxx's iPad" cannot be synced. The required file cannot be found".
It stops the sync and, since this is at the very beginning of the sync, nothing else gets synced (music, apps, etc).
Help!

Try deleting the photo cache from your computer and then re-try the sync and see if the photos and other content then copy over - the location of the cache, and how to delete it, is on this page http://support.apple.com/kb/TS1314

ITunes cannot sync to the AppleTV because of a problem on your computer. The required file cannot be found.

I have two first Gen Apple TV's and a new MAC Book Pro. I have about 600GB of music and 40GB of photos located on an external hard drive (Western Digital). In the past, I have not run into any issues when syncing music or photos. Recently, I get an error message "iTunes cannot sync to the AppleTV because of a problem you your computer. The required file cannot be found." I noticed this after I added a few folders to my photo folder, which the AppleTV is pointed to for accessing and syncing my photos. I went to the AppleTV to look to see if the new folders were in the photos, but they were not listed and obviously not syncing from the hard drive to the AppleTV.
For trouble shooting, I disconnected my upstairs AppleTV from iTunes, then reconnected, pointed the AppleTV to the applicable music and phots folders on my external hard drive. The music synced fine, but the photos did not sync. I got the same error message.
Does anyone have any advice to what the issue may be??
I read some posts similar to mine and the referenced deleting the iPhoto file cache. I did not try this as I do not use iPhoto as the source for my photos syncing to my AppleTV's.
Thanks - Scott1508

Looks like my WD Hard Drive may have an issue. I pointed the Apple TV to the photos folder on my other WD Hard Drive, which is formatted for MAC and it synced the photos fine. I had never had an issue with the first WD Hard Drive, but it was never formatted for MAC.
Not sure if this could be the issue???
I am considering getting an Apple Time Capsule (2 TB) for my back up, but also need a second back up for all my music and photos.
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The iPod "bobj's iPod" cannot be synced. The required file cannot be found.

Windows XPHome, iPod Touch 4G (now) version 4.3.4. Attempted to update to 4.3.4 last night. Files downloaded, but got message that it could not connect to server. A few hours later I tried again, this time it started the update, but when it got to "Installing new hardware, iPod Touch (Recovery Mode)" it couldn't seem to find the drivers, so the iPod was stuck on the cable/iTunes screen. This AM, I did a complete uninstall/reinstall of iTunes, Quictkime, etc. This freed up my iTunes to restore my iPod. I then did a Restore from Backup. Everything worked fine EXCEPT at the end I got the message: The iPod “bobj’s iPod” cannot be synced. The required file cannot be found. It also seems that the onlything that didn't restore were the photos. Subsequent attempts at syncing produced the same error message. My photo cache is in the same location as before and it's location is correct in iTunes. I even reselected and applied it.
What are the next steps to solve this problem.

Thanks. Worked perfectly. Had to turn the photo sync back on and select the folders, but all that took was a few clicks. It's been a harrowing day sinced the failed update, but everything seems back to normal now.

Ipod cannot be synced. The required file cannot be found

Up until recently, the only thing there was wrong with my Ipod was the occasionally "100% freeze that only could be solved by draining the Ipod from battery", which it did less than three times a month. Then this sunday, when I was going to work (nightshift) I took the bus as usually, and listened to music on my Ipod for about half an hour.
I hear music and podcasts from my ipod when I work, I connect my ipod to a jackstick and connect it to the radio of the wagon I drive around in. And then it started acting weird. The sound seemed to freeze up, but after 1 min or so, it played a fraction of a second and seemed to freeze up again. So I held down the toggle button and menu button, which did restart it as it should.
I chose the same podcast and it started playing as if nothing were wrong. But then it did the same thing, and on the display where the name etc. of the item I was playing were supposed to slide from one side of the ipod to the other, was moving a bit and then coming to a complete stop, and then it would move a bit again.
So I drained it from battery, and recharged it, when I got home from work. When I woke up I tried to play the same podcast, without listening to it, though, it did play, but the timer moved awkwardly, the seconds moved in a funny way.
Then I tried using the restore function, in Itunes, thinking it would perhaps erase some bad software and installing it all over. But now When I try to synchronize the ipod with my itunes library, it synchronizes a few songs and then the red circle that comes with 'do not disconnect' disappears from the ipod and itunes says "the ipod 'name of ipod' cannot be synced. The required file cannot be found."
After that the picture with the red circle and the'do not disconnect' freezes up, and the only way to turn it back on is to hold down the menu and toggle buttons, as if trying to get the ipod to go into disk mode. Also, Itunes can't see the ipod anymore.
I went to the shop yesterday and said there was something wrong with it prior to my restoring it, but the guy in the shop made it sound like it was my fault for pressing the restore button, and that it would most likely start working if the software on it were updated.
The software on my ipod is up to date, and I've tried removing and reinstalling the newest version og Itunes.
I'm sorry for the wall of text that just hit you headon, but I hope that telling all the details might shed some light on my problem.
I hope someone out there can help me, or refer me to another topic with a solution. I just realized how addicted I am to that little piece of hardware.
Thanks in advance

UPDATE:
I've just made an interesting discovery (at least I'd like to think so myself:).
When I got home from the gym today I plugged my ipod in the computer to recharge the battery (I had without any incidents heard around 60 songs). When Itunes detected my ipod it didn't recognise the library on my ipod and it wanted to restore the ipod and copy it's current library onto the ipod. Fine, I thought since it's completely indifferent. Only Itunes started with error 69 again.
So I thought, to heck with it.
I deleted my library 100 %, and I've just finished the hard work of sorting out my new library and my new playlists. I only added music, about 1600 tracks and synced - WITHOUT any errors occuring. I tried then to add the podcasts, of which there are 61 and Itunes was able to sync 55 of these before getting the error 69, the last 5 being podcasts of older date, which it hasn't had any problems with earlier.
So right now, I'm thinking can the podcasts interfere with me syncing songs? or something far out like that?
btw. itunes recognises the library on the ipod, so I don't think that's a problem anymore.

"The iPod **** cannot be updated. The required file cannot be found" Error

Hello,
Upon doing a 'zero-all bits' reformatting of my 5G iPod with Disk Utility and using the 'Restore' feature in iTunes 7, every time I sync my iPod with iTunes, I get an error message after the sync in the form of
"The iPod ** cannot be updated. The required file cannot be found"
and photos, contacts, and calendars are not synchronizing. I tried a second 'Restore' attempt but to no avail. Previous to reformatting my 5G iPod, I've not seen this error message.
I would be grateful if someone could offer any clues. Many thanks.
1.5 GHz PowerBook G4 12 Mac OS X (10.4.7)
Message was edited by: slaveToTechnology

A little update.
Upon reinstalling iTunes 7, deleting my iTunes-related .plist files, and reparing permissions on my hard drive, I can now sync my contacts and calendars with my 5G iPod.
As for Photos, the "required file cannot be found" error seems to be due to the default setting in the 'Photos' tab, 'Sync photos from:' pull-down menu to 'iPhoto'. If I choose my 'Pictures' folder, photo synchronizing works, albeit including everything in my iPhoto library, including originals and modified versions of the photos.
I can only surmise that the default setting for synchronizing photos is somehow buggy in iTunes 7. I guess I'll just wait for an update.
1.5 GHz PowerBook G4 12 Mac OS X (10.4.7)

I tried to sync my Macbook Pro photos in iPhoto with my iPod Touch. I have done this numerous times, but today I got an error message saying the required file cannot be found. At the same time all of my photos on my iPod vanished. Can anyone help me?

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