I tried to update itunes but keep getting these messages..The older version of Bonjour cannot be removed..and the older version of Apple software update cannot be removed..it won't work. How do i fix this?

I tried to update itunes and keep getting these messages..the older version of Bonjour cannot be removed..and The older version of Apple software update cannot be removed. How do i fix this does anyone know?  I recently got an IPhone 4 and don't understand all this stuff yet. Thanks

Hi Kathy,
Welcome to Apple Support Communities.
See this article for some steps to troubleshoot your iTunes installation:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
Jeremy

Similar Messages

  • I am trying to update itunes but keep getting 'The feature you are trying to use is on a network resource that is unavailable - Click OK to try again, or enter an alternate path folder containing the installation package 'itunes64msi' in the box below'. ,

    I am trying to update itunes but keep getting 'The feature you are trying to use is on a network resource that is unavailable - Click OK to try again, or enter an alternate path folder containing the installation package 'itunes64msi' in the box below'.
    I am unable to install and also i cannot uninstall itunes, can anyone HELP PLEASSSSSSEEEEEE!!

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Tried to update ITunes, but keep getting error: Service "Apple Mobile Device" failed to start. Verify that you have sufficient privileges to start system services". How do I get my ITunes back?

    Tried to update ITunes, but keep getting error: Service "Apple Mobile Device failed to start.  Verify that you have sufficient privileges to start system services."
    So how do I get my ITunes back? 

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • I tried to update itunes but keep getting the message download corupted

    I tried to update itunes but keep getting the message download corupted.  Try later to download the update.  I have tried 5 times.  I looked for the corupted download to delete but could not find it. What is the best way to proceed?

    I'd try updating using a .dmg installer downloaded from the Apple Website:
    http://www.apple.com/itunes/download/

  • Trying to install itunes but keep getting windows error126 message and libicuin.dll missing

    trying to install itunes but keep getting windows error 126 message and libicuin.dll missing have reinstalled numerous times and keep getting same messages.

    Are you saving the installer first and then installing, or are you running the installer directly from Apple's website? Also save first.
    If you're saving first and still having issues, try and use Microsoft's Cleanup Utility and then reinstall Quicktime/iTunes:
    http://support.microsoft.com/kb/290301
    Make sure it's a new and fresh download from:
    http://www.apple.com/itunes/download/
    If not mentioned in the articles, make a new user account in Windows and see if iTunes opens. That will tell you if there's something funky in your main account (if the new user works), or if you have a system-wide issue.

  • I have an issue with Acrobat, after a few uses, the program will not load, the only way to fix it is to completely uninstall the CS suite wipe the drive and reinstall the software, then after a few uses it stops working, how do i fix this?

    after a few uses, the program will not load, the only way to fix it is to completely uninstall the CS suite wipe the drive and reinstall the software, then after a few uses it stops working, how do i fix this?

    Not sure of an answer to your basic question, but it may be that you can run a repair (on Windows --> Control Panel>Programs & Features and run the repair on Acrobat). If that fixes the issue, at least temporarily, at least you will not be reinstalling everything -- a real pain.
    Next, open Acrobat and go to the Help to run the updates and be sure you are current. On some OSs, the updates are critical.

  • I'm having trouble with my Ipod- I tried to restore it but keep getting a message - the ipod could not be restored. an unknown error occurred(1413)

    I'm having trouble with my Ipod- I tried to restore it but keep getting a message - the ipod could not be restored. an unknown error occurred(1413)
    Mt computer has been freezing up on me lately and I think it messed up my Ipod when it quit right in the middle of downloading and got shut off.

    That's because you jailbroke your phone. You can't get help here.

  • My laptop thinks there are headphones in at all times, such that the speakers won't work, how do I fix this?

    My laptop thinks there are headphones in at all times, such that the speakers won't work, how do I fix this?

    Thanks but that did not work. Details: when I don't have headphones plugged in, the volume won't go up or down and it also displays a circle with a line through it meaning it's not working. When I go to settings and look at my audio output, it only says headphones, even if no headphones are plugged in. I have tried inserting and removing headphones many times, also tried poking the inside of the headphone jack with a stripped Q-tip, and nothing works. Something inside the jack that senses headphones is not sensing the lack of headphones.

  • Trying to burn CD but keep getting error message "The attempt to burn a disc failed. The burn failed because of a medium write error. Tried different speeds with no luck

    trying to burn CD but keep getting error message "The attempt to burn a disc failed. The burn failed because of a medium write error. Tried different speeds with no luck

    The burn failed because of a medium write error. Tried different speeds with no luck
    Then try to use a different brand of DVD or at least a different batch of DVD. The disk may be defective.

  • Trying to update iTunes but keep getting the error messag "the url could not be opened" when it's always worked fine in the past. What does this mean?

    Trying to update my iTunes but keep getting the error message "the URL could not be opened" what does this mean and how do I resolve this? It's always worked fine in the past!

    Select a broken track and press ctrl-i to Get Info. Look on the summary tab for the location where iTunes "thinks" the file should be. Where is it really? Post back the two locations and I can suggest the best approach.
    tt2

  • Usb keyboard won't work, how do i fix this?

    in reason 3.0 under control surfaces and keyboards, oxygen 8 is connected properly as always but now won't work and can't be added as the master keyboard anymore. how can i fix this?

    See:
    iMessage won't work after iOS 6 upgrade: Apple Support Communities
    iOS: Troubleshooting FaceTime and iMessage activation

  • HT201210 Trying to activate my iPhone, but it says activation server unavailable, tried connecting to iTunes, but I get same message

    As above really, keep getting activation server unavailable, after trying to activate my phone after a restore

    I do have a SIM card installed, albeit it says invalid sim.and this was my reason for a restore.
      My sim is the same sim I have had since I bought the phone new, it has never been removed and the phone is not jail broken.
      Still cannot activate due to server not available!

  • My lock screen button won't work how can I fix this?

    My lock button won't work, every time I click it it won't lock my screen unless I press the button hard enough and or in a weird gesture, how can I fix this where I don't need to struggle locking it?

    Stating the obvious,
    Can you Reset it?
    Have you checked if the Hold switched is not in locked position? (should not see the red mark)

  • Want to update iTunes, but I get a message saying error 103

    I am new to apple. Have a macbookpro. Tried to update itunes, but recived a message saying error 103.

    Here is a thread that may have some useful information: https://discussions.apple.com/thread/4148868?start=15&tstart=0

  • I've tried to open itunes but just get error message saying this version of itunes has not been correctly localized for this language. Please run the english version

    Looking for some help.  I am trying to open itunes and I keep getting an error message saying "This version of itunes  has not been correctly localized for this language. Please run the english version"
    Can anyone help.

    Hi there nisbetk,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    -Griff W.

Maybe you are looking for

  • How do I get Finder windows to hold their settings?

    Reading in other discussions, I see some folks are having problems with desktop icons moving around. My desktop icons are fine and stay put, but my Finder windows continually rearrange themselves to whatever random design Lion wants to give them. The

  • Customer down payment problems

    Hello All, My client is facing the following problem can any one give me a clear idea about reason for this When an invoice is created from a billing plan, the amount displayed as the amount available from the downpayment is different from the amount

  • File to Essbase Interface Problem

    Hi, I have a interface from text file to essbase cube. but I have a problem as below; Have you any suggestions? thanks... [2011-12-13T15:43:39.379+02:00] [odi] [WARNING] [] [oracle.odi.agent] [tid: 14] THROW[[ com.sunopsis.jdbc.driver.file.redir.NotI

  • Error while running run-sa.sh

    Hi , I am having an issue while trying to run run-sa.sh . Error : Type:PKN3saw9ExceptionE File:/net/sdchs20n529/vol1/users/anabuild/views/nightly/Tue/101341/RH_Linux/vobs/090414.1900/analytics_web/main/project/webutil/configreader.cpp Line:1123 Messa

  • How to raise create role request in OIM 11gR2?

    How can I let a user to raise a create role request in OIM 11gR2? If I assigned the Role Viewer or Role Authorizer admin role to the user, the create button for role is disabled. If I assign the user as Role Administrator, the role will be directly c