I try to access my new Adobe Pro XI download to use it, and a message says "serial number not valid" or words to that effect. I downloaded on Friday afternoon.

I try to access my new Adobe Pro XI download to use it, and a message says "serial number not valid" or words to that effect. I downloaded on Friday afternoon. Why? This should have been easy.

Contact support by web chat to get your serial number issues sorted.
Mylenium

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How do I reinstall lightroom on a new PC (says serial number not valid)

Hi
I bought a copy of lightroom 5 about a year ago.
My Hard Disk has just died, so I'm reinstalling onto a new one.
I've downloaded Lightroom 5.5 but when I try to add the serial number (from the original puchase email), it tells me its invalid.
any suggestions?

You may need to install the original LR 5 and then apply the updates. Otherwise contact support by web chat.
Mylenium

ITunes Store for Windows. Everytime I try an access the iTunes Store it takes really long to connect and then it says iTunes store cannot be access. I think I am up to date with iTunes Verizon 11.0.2.26 but no matter what I try it does not connect. HELP P

iTunes Store for Windows. Everytime I try an access the iTunes Store it takes really long to connect and then it says iTunes store cannot be access. I think I am up to date with iTunes Verison, I Have 11.0.2.26 but no matter what I try it does not connect. HELP Please???

With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Trying to install Adobe Photodeluxe (elements 13) I have box and cd sleeve with serial number, But registration won't let me type letters only numbers allowed. Help please.

Trying to install Adobe Photodeluxe (elements 13) I have box and cd sleeve with serial number, But registration won't let me type letters only numbers allowed. Help please.

You possibly have a redemption code which has to be converted into a serial number.
https://helpx.adobe.com/x-productkb/global/find-serial-number.html

Serial Number Not Valid- new Windows 7pro/ fresh install of Creative Suite 5 Design Premium Win from download will not accept license key. This serial number is not valid for this product is the only response.

Serial Number Not Valid- new Windows 7pro workstation / fresh install of Creative Suite 5 Design Premium Win from download will not accept license key to install. This serial number is not valid for this product is the only response being returned. What am I missing?

The key is for Creative Suite 5 Design Premium the download is DesignPremium_CS5_5_LS1 and all associated files in the group.

Hey, when i try to create a new piece on garage band it pops up with a box saying 'file could not be opened' help please!

hello, when i try to create a new piece or try to start a new piece of music on garageband a box pops up and says file could not be opened. I need a quick and helpful responce please. thankyou

That makes sense. You already have a Sync account with that email address, so it's already in use. If you want to use that same email but you can't remember the sync key follow the steps provided [https://support.mozilla.com/en-US/kb/Firefox%20Sync%20is%20not%20working?s=sync&as=s#w_ive-lost-my-sync-key-what-can-i-do here].
The other option is to delete your account in the following address: https://account.services.mozilla.com/account/delete and start from scratch.

Acrobat 9 Pro error "serial number not valid"

I am installing Acrobat Pro 9 onto a new laptop. I get an error that my serial number is not valid. Customer service told me that this is a technical issue. I need to have in on my new machine as I use it a lot for work. Any help would be greatly appreciated! ^_^

Hi SuperMommy,
Please provide more information like Opertaing system , Mac or windows you are using.
Also you can visit these link hope they may help you :
http://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Can't find download for Acrobat 9 STD--the Acrobat 9 download is for PRO, and my serial number not valid for PRO.

I'm switching to a new laptop, and I want to bring my Acrobat 9 STD with me. Deactivated it on the old laptop, went to the download page for Acrobat 9 and downloaded it, got to the part in the installation where I entered my serial number, and the installation wizard said it was invalid. That's when I noticed the download was for Acrobat 9 PRO, not STD. I used the support chat and explained it to the support person, and he gave me a link for the 9 STD download. Unfortunately, it was the same page. I downloaded it again. Still 9 PRO. Anyone else have any ideas where they're hiding the Acrobat 9 STD download?

Finding the file all depends on how you did the install and if you downloaded the install file. If the install file was downloaded to the TEMP folder, there is a slight chance it may still be there (should be in Windows>TEMP, not sure on MAC). It may have a name similar to the Pro download of AcroPro90_efg.exe. The Pro would be change to Std and I am not sure what the efg stands for. I would search for AcroStd9*.exe. There seems to be a download for AA 9 std available at http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml. I have no idea if that works. I had found one place where a staff member said he is working on getting links up for all the older versions, not just the trials (that are Pro). I simply searched on Google for Acrobat 9 Standard files. I can't find the message by the staff, but there is one in the last week or two as I recall where a staff member was providing links for folks on an individual basis.

Message: serial number not valid to update from pro 9 to 9.01

Today I tried to update my Logic Pro 9 to Logic pro 9.0.1.
I logged in, welcome message, was asked to enter my Logic Studio 2.0 upgrade serial number which I did: The serial number I entered is not valid.
My history: Logic 5.5.1. with XSkey, updated in april 2009 to Logic pro 8, 8.0.2. (registered my serial number)
Bought upgrade Logic Studio 2 (Logic pro 9) and everything works o.k.
My Mac Pro is a "just for studio music" computer I have no internet on it.
The update I try to get is via my (Windows) home computer.

I read the post of Mr. Pandamonium in the Topic : Logic Pro 9.0.1 released
He wrote:
"9.0.1 release only made it as a page 2 news story on Mac Rumours"
So I went to the site, clicked on the link, came on the apple site with a link to the update.
No need to log in, no serial number asked, downloaded the 183 Mb file.
I will install it later today when I am in my studio.

How do I use DC Pro without signing in each time and putting in my serial number?

Upgrade DC was downloaded and is being used on a Mac with Yosemite operating system as a stand alone program, not through the Cloud.

I received a different serial number from my Acrobat Pro XI, when I downloaded the Acrobat DC and I purchased it because it was described as an off-line program - see reference below.
Marci
Do I have to work with Adobe Document Cloud services if I purchase Acrobat DC?
No. Acrobat DC desktop software can be used by itself, without taking advantage of Adobe Document Cloud services if desired.
Do I need to be online to use Acrobat?
The first time you open Acrobat DC desktop software, you’ll need an Internet connection for software activation. After that, you’ll be able to work offline with ease. If you purchase a subscription, you’ll be asked to log in periodically to verify your credentials (every 30 days if you have a monthly plan versus 99 days with an annual plan). Also, two new Acrobat tools – Send for Signature, and Send & Track – require an online connection

I deactivated my CS6 and uninstalled on my PC, so I could install CS6 on a Mac. I downloaded CS6 on my Mac, but when I try and put in my serial number it's is telling me that the number is invalid. What else can I do?

I deactivated CS6 and uninstalled on my PC, so I could install CS6 on a Mac. I downloaded CS6 on my Mac, but when I try to put my serial number in it's telling me the number is invalid. What should I do next?

IIRC PS CS6 is not Cross platform. It takes a different license key code for each platform. A License key for Windows won't work on a Mac and a key for a Mac won't work on Windows. You'll need to buy another copy/License for Mac OS X.
At one time Adobe did allow you to switch platforms by paying them some money and getting a Mac license key code which I think then Deactivated the Windows license key.
IIRC the CC version does allow you to install on EITHER platform. But only one platform at a time. You can't have one copy on Windows and another on a Mac. Adobe does allow you to install on 2 computers with one license key but it must be on the same platform (Operating System) and both computers and or install of PS CC can't be used at the same time.

Serial number not valid on new computer

I purchased Lightroom 5 in November 2013 and have a serial number that worked on a 64bit PC at that time. I just purchased a new 64bit PC and downloaded the current version of Lightroom 5 (64bit 5,7.1) using Creative Cloud. This started a 30 day trial that works fine. When I try to enter the serial number I received in Nov 2013 the message returned is: "The serial number you entered in invalid." What's wrong? (PS I still have the old PC that is in storage.)

Error "The serial number is not valid for this product" | Creative Suite

My Mac book pro 2011 has lost its wifi card! Message says it is not installed; however, it was there until today. What has happened?

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Try resetting the SMC and PRAM:
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http://support.apple.com/kb/ht3964
PRAM
http://support.apple.com/kb/PH14222
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Adobe 11 std, Installation, serial number not valid.

Good afternoon,
While finishing the installation of Adobe 11 standard, the serial number is requested.
I input the one provided in the License certificate issued by the SW provider in our company.(hiding some digits for security reason ) but the program says the serial is not correct. I also tried to redeem this code in the following site: https://creative.adobe.com/redeem and the error persists (attach screenshot)
Could you please confirm if it's our SW provider's fault. Are we doing anything incorrect. Please this is urgent.

Hello.
Thanks for the quick answer. Unfortunately, the same error keeps coming up. Is there any other way to check whether the serial numbers we were provided by our software provider are ok to release? Is there any expiration period from purchase to redemption/ activation.
Thanks for your support and best regards.

I can not access ANY webpage...it is giving me a 403 Forbidden message saying I do not have permission to search on this server, yet, I have been using Firefox for months...this just started happening today?

This message just started happening...I use IE as well and have no problems.
I prefer Firefox and I hope you can resolve this.

Who is your Internet Service Provider...?
Do you have any computer which is able to go online wirelessly...?
Have you forwarded any ports on the router...?
Try to adjust the wireless settings on the router and check...
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter...Leave Username blank & in Password use admin in lower case...
Under the Wireless tab,Change the SSIS(Network Name) to some unique name.Change the Channel Width to 20MHz only and Channel to 11,click on save settings.Under the Wireless Security subtab,Change the Security to WEP and type any ten digit number in key1 as the network security key,click on save settings..Under the Advanced Wireless Settings,Change the Beacon Interval to 75,Change the Fragmentation Threshold to 2304,Change the RTS Threshold to 2304 and Click on Save Settings...
Also,for the gaming system,check this link.

I try to access my new Adobe Pro XI download to use it, and a message says "serial number not valid" or words to that effect. I downloaded on Friday afternoon.

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