I try to install the trial version of After Effects and it gives me an error telling me to restart even after I restart.
I try to install the trial version of Adobe After Effects but when it goes to the installer, it gives me an error telling me to restart my laptop. Even after I restart my laptop it gives me the error. Help?
We can't know. You have not provided any system information or the exact error. Most commonly this happens when a security tool is blocking the installers or you run with insufficient user privileges, but that's all we can kinda guess here.
Mylenium
Similar Messages
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I recently installed the trial version of Adobe XI and the trial period ended, so I wanted to revert back to the version I already had. I did not see any uninstall feature and my old version was apparently replaced by the trial version. I cannot re-install a previous version b/c I need both a product Id (GOd only knows where that is now) and a way to uninstall the trial. Any ideas?
When you installed the trial, there should have been an option to have ignored your current installation and leave it. Apparently you skipped that case. To uninstall the trial (in Windows) go to Control Panel>Programs & Features and select the Acrobat XI and choose uninstall. After the uninstall run http://labs.adobe.com/downloads/acrobatcleaner.html to clean up your system. HOWEVER, if you see your old Acrobat in that window, do not run the cleaner, but do a repair on the old version.
You did not mention the old version you had. You might try from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. As for the S/N, you should have register and if so you can get it from Adobe. The instructions are at http://helpx.adobe.com/x-productkb/global/find-serial-number.html#adobeproductdownload.
Be sure to backup any download of the old installer and the S/N to CD or backup HD for future use. They will not likely continue to be available. -
I have tried a few times now to install the trail version of Creative Cloud to get the new PS2014 - but it's blank as below. I'm on Windows 7 and this is the first time it's happened (have used this software on this PC before to install other trials)
Hi Fayet16,
Please quit the Creative Cloud desktop application by clicking the settings options and select Quit. Then please follow the following steps:
Go to C:\Users\[UserName]\AppData\Local\Adobe and rename the folders "AAMUpdater" and "OOBE",
Then go to C:\Program Files (x86)\Common Files\Adobe and rename "OOBE" folder.
Make sure that the files and not hidden as AppData is hidden by default. Then relaunch Creative Cloud desktop application. Let me know for further help.
Thanks,
Ratandeep Arora -
Anyone have an idea of what to do? I am using MacOSX 10.9.4
i tried three times, even tried re downloading but always sameno, that's the akamai download manager.
the file you want is 1.64 GB.
click this link, http://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate
select your english mac captivate 8 and click download. two popups will appear, one offering the akamai download manager and the other popup contains a link for direct download looking like:
To download the files directly, click here.
File 1 of 1.
click that File 1 of 1 link. -
I always get this error when I try to install the Trial of 'Adobe CS6 Design and Web Premium'
Exit Code: 15
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW051 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s), 0 warning(s)
ERROR: DW051: Dependency of session payload {1E621A15-CD9F-4543-B3F6-8032B3647A6A} Standard Adobe Flash CS6_AdobeFlash12.0-en_USLanguagePack 12.0 has changed.
ERROR: DW051: Dependency of session payload {4482EF4A-376B-46DE-9B17-E377232328E0} CoreTech PDF Settings CS6 11.0 has changed.
ERROR: DW051: Dependency of session payload {4FAB339E-2132-434F-9376-9CD735E4C69C} Standard Adobe Flash CS6 12.0 has changed.
ERROR: DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.
ERROR: DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.
ERROR: DW051: Dependency of session payload {97BA0109-F6BE-4F50-8904-C19442D7216E} CoreTech Adobe Bridge CS6 5.0 has changed.
ERROR: DW051: Dependency of session payload {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Web Suite CS6 Adobe Media Encoder CS6 6 has changed.
ERROR: DW051: Dependency of session payload {CFC3110A-491C-4DBF-A97D-66C567600A2F} Shared Technology Photoshop Camera Raw 7 7.0 has changed.
Anyone who can help? I am using Mac OS 10.8.2 (Mountain Lion). Thanks.From the information available it appears that your install could be conflicting with a previous version or installation. I would recommend reviewing your installation logs to verify the root cause of your difficulties. You can find directions on how to review your installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
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Can anybody help me with this?
Without system info and other details nobody can know what is going on.
Mylenium -
I installed the trial version of Adobe Photoshop cc 2014 successfully but when I try opening it failes: what can i do?
Eli777 do you receive any specific error messages?
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hi, i downloaded the creative suite and installed the trial versions of the programs (Photoshop etc.). when i try to insert the alphanumeric code to set it regularly operative it doesn't let me digit letters so that the code lies incomplete and the obtainment of the licence fails. how can i solve this disfunction?
The alpha numeric code is the redemption code which needs to redeemed by following the steps in http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
This shall help you to use the CC .
Regards
Rajshree -
I started a trial of creative cloud and downloaded lightroom. I decided to buy lightroom on amazon because I liked it. Now when I try to license the trial version of lightroom with the serial number, it says it's invalid. Why?
The standalone version and the CC version are both the same exact program, but the licensing is completely different. It will be necessary for you to uninstall the creative cloud trial version and then install the one you purchased from Amazon. After you install, you will be able to open the same catalog and continue from where you were.
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I cannot install the trial version of Adobe Muse
I cannot install the trial version of Adobe Muse. When I am in the Apps section of Creative Cloud it just shows the thinking animated icon.
Hi Alistair,
Can you please elaborate on the issue or help us with a screenshot?
Please check your firewall settings or try the following steps :
Rename the opm.db file.
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
Regards,
Akshay -
Unable to install the trial version after the download is completed and Safari cannot open when I click to download again
aviatornilesh,
You may try to restart the Creative Cloud application by quitting and relaunching it.
This may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html -
Installed the trial version on my Mac, yet there is no icon or app on my computer? What am I doing wrong?
Barb,
Thank you for the quick reply…. I did do the install and it came back with “Installed Successfully” but nothing on my desk top? -
I cannot install the trial version of Adobe Muse as it just keeps showing the thinking icon in the Apps section of Creative Cloud. I am using OS X Yosemite 10.10.1 system on a Mac Pro
An Duine please see Creative Cloud Help | Creative Cloud for desktop for information on how to resolve the current error.
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I already have bought Photoshop Element13; I already installed the trial version of Photoshop Premier 13. Question: How much would it cost to buy Premier 13?
Rochar
This is not Adobe. Rather user to user.
What did you do....purchase an online download of Photoshop Elements 13 from Adobe. Are you within 30 days of the date of that purchase?
In that case, please direct this question to Adobe Chat Orders to sort out the details of the purchasing situation and what you would like to do. Consider
clicking on the following link for Adobe Chat Panel Orders...
Contact Customer Care
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the link does not hold its set, you will need to navigate to the Chat Panel using the above titles as guides.
Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR -
I can't install the trial version of Adobe Acrobat because the AdobeDownloadAssistant.exe will not run. I get this error:
"This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
I completed the trial questionnaire & all seemed well. Can anyone help?Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
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