I try to restore ipad to ios 7.0.4 but the tunes show error ,the ipad could not be restore because the firmware file was corrupt, i have the latest update from itunes and windows and i turn off antivirus and firewall and the error is the same , what i do?
i try to restore ipad to ios 7.0.4 but the tunes show error ,the ipad could not be restore because the firmware file was corrupt, i have the latest update from itunes and windows and i turn off antivirus and firewall and the error is the same , what i do?, my ipad is show apple logo
please what i do
Hello JD_NINJA,
Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H.
Similar Messages
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My iphone 5s wont turn on. I tried to recover it through itunes and it didnt work. It said that due to an error my phone could not be restored. However when I plug it into itunes via my computer it turns on, I get the apple, the white line beneath it???? As soon as I remove it from the computer it goes completly off again???????
Hey beaches37,
Thanks for the question. I understand you are experiencing issues with your iPhone 5s. You mentioned you received an error when attempting to restore. If you remember this error, the following article may help to resolve it:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Furthermore, you may want to try restoring your iPhone in recovery-mode:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M. -
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Hello, VvioletT.
Thank you for visiting Apple Support Communities.
I see you are experiencing issues syncing your iOS device. Here are a couple articles that I would recommend going through when experiencing this issue.
iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254
Resolve issues between iTunes and security software
http://support.apple.com/kb/ts3125
Cheers,
Jason H. -
iTunes won't install everything it needs to run. I remove it from my computer and reinstall it and it keeps saying it. I am using Windows 7 and the latest update from iTunes.
What does the error message say when you install iTunes and it fails?
This post was edited by Malignance -
iphone 3gs shows activation required, hooked up to iTunes and it is not recognized. Did the restore but just gets to the end and gives an error message it could not be restored, an unknown error occurred (-1). Can someone assist me in next steps please?
Instructions to get the phone back working temporary.. till there is a real fix.
1. turn off the phone
2. fire up iTunes
3. press and hold the home button, plug in the cable, hold till you get to see the recovery mode
4. iTunes will the allow to choose restore the phone back to 5.0.1 ( no other choice)
5. iTunes will then ask you to choose which previous backup to would like to recover.
(note: please do not reboot your phone unless necessary, i realize at times after reboot, it goes back to sq1) -
2 errors: "Your iPhone could not be activated because the activation server is temporarily unavailable" and the sim says "searching" while iTunes says there is "No Sim installed" - but of course, there is! Any help please??
Hi Peter,
Thank you for the note - I have seen similar replies on other posting errors and I see how that could make sense. The thing is, my iPhone is not jailbroken - it is from an authorized distributor. However, when I told them about the "no service" problem on the sim, they were unable to assist. Then my phone messaged that an itunes restore was required - so I did that, several times, to the error message now noted on my post. I wonder if there is some other way to over-write this message? Thanks very much. -
I try to backup my Macbook with Time machine, it goes fine and at the end it says that it could not be completed because "/Volumes/Data-2/ MacBook.sparsebundle is already in use".. What is that?!
See #C12 in Time Machine - Troubleshooting
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I have a new device. When selecting the language and country I am trying to connect to a wifi connection and getting the error 'Your Iphone could not be activated because the activation server cannot be reached. Try connecting to your Iphone to iTunes to activate it, or try again in a few minutes.
Where exactly did you get this phone?
Do you have a SIM in the phone?
There are 2 primary causes for this.
Either you don't have a SIM in the phone, which is REQUIRED to activate it, or the phone was hacked to unlock it. -
Hi
I have an iPad mini and it was on iOS 6.1.3, my friend came and he said that he knows how to install iOS 7 for me. I gave it to him and he tried to install it, but apparently he failed to do so and an "Activation Error" is appearing on the screen now asking me to register in the developers program.
Now, we are trying to restore it back to iOS 6.1.3 using iTunes, the software downloads well and it starts restoring but that I keep getting this error message "The iPad could not be restored because the firmware file was corrupt.".
I am sure that the file is not corrupted because it's downloaded via iTunes regular download and it's not from an outside source.
I am stuck with this now and my iPad is useless this way.
Please any suggestions ?basselsamo wrote:
Please any suggestions ?
Yes, don't download Beta Software that you have no business or legal right to download and quit taking bad advice from friends.
Now to maybe get you out of the restoring jam, the only thing that I can think of that might work is to use recovery mode, unless you already tried it and it didn't work.
You can read about it here, but the instructions are posted below.
http://support.apple.com/kb/ht4097
Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
Use iTunes to restore iPad. -
Error message: IPod could not be restored. An unknown error occurred (1603)
After I upgraded my ITunes and tried to sync my IPod touch I got this message.
Error message: IPod could not be restored. An unknown error occurred (1603)
Hi rtpeter1 ...
Error 1603: If you receive this error and the iOS device is not automatically placed into recovery mode, it may be necessary to do so manually. Refer to iPhone and iPod touch: Unable to restore for steps on placing iPhone into forced recovery mode. Also, remove the IPSW and attempt to restore again. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user.
From here > iOS: Resolving update and restore alert messages -
I didn't have a signal so I restored my iphone 4s but this always comes up "Your iPhone could not be activated because the activation server is temporarily unavailable" HELP PLS!
Try this link for activation problems ...
http://support.apple.com/kb/ts3424
If you had iOS 7 BETA installed, just go to developer.apple.com and log in using your developer account. There are discussions about this issue. Otherwise... for non-developers, I'm afraid you're on your on. Use Google. -
what to do when a error message says could not be restored because the firmware file is not compatible
Were you updating/restrore via the Restore/update button in iTunes?
Try deleting the existing ufirware file and try again
It is located here:
IPSW file location for Mac and Windows -
HT1414 The iPhone "RM. Funki Purnomo" could not be restored. An unknown error occurred (1015)
The iPhone "RM. Funki Purnomo" could not be restored. An unknown error occurred (1015)
You're out of luck. Discussing jailbroken phones is forbidden by the terms of service here.
We can't help you. -
Has anyone experienced an issue with the latest update to iTunes (11.2.0.115) for Windows where iTunes pegs out the processor at 97%, 98%, and holds there for maybe 15 minutes before dropping to 50%. During that time, the system is basically useless. You just have to ride it out. I'm running Windows 7 Home Premium.
Hi OnceBeforeIDie,
Welcome to Apple Support Communities!
Take a look at the article below, it has some some tips that will resolve a performance issues like the one you described.
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
-Jason -
Please help - this morning I tried updating one of my old ipods for my wife (this ipod hasn't been updated in 2-3 years). I plugged it into my pc, it was recognized and the software updated. I created a new playlist and tied to sync the ipod. This ipod had never been used on this pc/itunes since the pc is only 2 years old. When I tried to sync the ipod it stated that it would have to erase all the old songs on the ipod prior to syncing. I clicked ok and it proceeded to wipe out the old ipod and sync the new playlist (~1000 songs). When the sync was complete there were only 6 songs from the new playlist (all purchased this morning from itunes) on the ipod and to my horror all ~10,000 song on my pc in itunes now have a ! next to them. Only my recent purchases from itunes do not. When I click on a song with the ! I get the error message "the song " " could not be used because the original file could not be found." How do I correct this issue - I am scared to hook my ipads or other ipods to my pc for fear of losing everything?!?!? I spent 100s of hours burning the 10,000 songs from my cd collection and do not want to have to do it again.
Any help is greatly appreciated.This "original file cannot be found" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2
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