I updated iTunes and now my 6th generation nano can't be properly recognized now.

I recently updated my iTunes after holding off for a bit and now my 6th generation Nano wn't be recognized in iTunes but is recognized on the computer.
The message I get is this "An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again."
I did this and still get the same message.
I found this article on the apple website http://support.apple.com/kb/TS3218 which specifically deals with this problem. I went through all the steps including uininstalling and installing iTunes and still nothing.
I called apple but they told me I need to buy some 20 dollar phone help plan in order to even talk to anyone since I bought it back in 2010. I won't be doing this.
Can someone plase help me!!

Try resetting the Nano with it still connected to a high powered USB 2.0 port on your PC. To reset the iPod, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
B-rock

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