I updated my apple ID and the app store continues to ask for my old id, I've gone to my settings and it does show my new apple ID
My daughter created an apple ID for my new phone but she forgot the password, so I created a new one, and so far I can purchase new apps with my new apple ID however there's an update pending for the Facebook application and when I try to update it the phone still asks for my old apple ID. That's the only app that's giving me that problem. Please help
That's normal behavior. Whenever an app needs to be updated, it will always require the Apple ID that downloaded/installed the app. If you don't know or can't recover that password, you can't update the app. You have to delete and then reinstall it.
Similar Messages
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Aperture was originally installed from the app store, now its asking for a serial number. how do i download the serial number or reinstall from the app store?
The App Store version of Aperture will never ask for a serial number so something got confused on your system. Did you ever have a non App Store version of Aperture installed? Did you download the trial version for some reason?
You can try moving Aperture from the Application folder to the desktop and then going to the App Store. Log in with the same Apple ID you used to purchase Aperture and you should be able to download it again.
regards -
I have 3 Iphone 4's. One of them updates from the App Store with no issues. My other two which are under the same AppleID will not let me do updates. when I try it asks for my Credit card info then after i enter it it says "security code invalid". Has anyone else had this issue and how have you fixed it?
thank youLeigh...
but cannot do this because I cannot access Mac App Store
If you can't access the App Store from the Apple menu, Dock, or Applications folder installing the Mac OS X 10.6.8 Update Combo will reinstall the App Store for you.
It's ok to do this even you are already running v10.6.8.
Plants vs. Zombies, and that is all for additional software on here
FYI: Some third party software can cause issues with the App Store > Mac App Store: Sign in sheet does not appear, or does not accept typed text
Apple is not responsible for incompatibility isssues with third party software. -
I'm borrowing a friend's iPod touch until I get another phone and I want to add some apps. I deleted all the apps that weren't needed and then I tried to add some of the apps that I need. I switched the Apple ID account on the iPod and the iCloud account to my own along with all the other apps (Facebook, Google+, Twitter, Instagram, Skype, mail, YouTube, etc.) When i go to the Apple app store and try and update or download a new app it still asks for the old password. How do I get it so when I try and download new stuff it asks for MY password?
It is showing updates because your machine is tied to the original purchase and will remain so until you wipe the drive.
As you purchased it used and the seller obviously did not do what he was supposed to do and that is erase the hard drive and reinstall the original system, you will run in to far more difficult problems when you need to reinstall for whatever reason. The new licensing requirements are that any mac is sold with the original OS - any OS or app obtained at the app store is NOT transferable and the buyer needs to purchase their own license. That means you will not be able to reinstall the OS.
At some point, you will need to try to get either the original install disks (from the seller or Apple) and wipe your drive and reinstall. Then you can download your own licensed copy of Mavericks and any apps you want. -
trying to update apps in the app store. My old apple id comes up. I've already signed in and out off itunes and the app store several times with the current id. still everytime i try to update the apps the old id comes up
Apps and their updates are permanently tied to the ID used to purchase them originally. It will always ask you for your old ID if they were purchased using that ID. The only way to stop this would be to delete them from your phone and your iTunes library, then repurchase them using your current ID.
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I have an old work e mail address that was a primary apple id. The App Store uses this as a default. I have created a new apple ID and changed this in the settings but the App Store still defaults to the old address. How can I get change this as I cannot update anything at this stage. I cannot create a new password against the ole apple ID as the e mail is no longer valid, old work e mail
Hi tried the various options but ended up deleting the apps associated with the old Appleid and then accessing them from the App Store and reloading. They automatically asked for the new Appleid and password.
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I have an iPad 1 that is currently showing software updated at version 5.1.1. Is it possible to update to iOS version 7 on this device? My goal is to get Garage Band on this device and the app store is telling me I need iOS version 7.
Hi,
If you really need to upgrade you can save a bit of money and get an older version than the ipad Air.
First, you can sell your ipad 1 to places like gazelle.com, cashforyourmac.com, sellyour mac.com, or many others out there. The sites I listed give you cash. At this point gazelle.com is giving $70.00 for any ipad 1 in 'good' condition. And cashforyourmac will give you $25.00 over what gazelle.com or sellyourmac.com offers you. Shipping is free.
Then, with that money, go the the Apple online certified refurbished store. As an example, a new 64gb Air costs $699.00. A refurbed 4th gen 64gb costs $529.00 and a 3rd gen 64gb costs $499.00. Personally, I'd skip the 3rd gen. So if you buy a 4th gen 64gb at $529.00 minus what you can get from a sale to above, you can get an ipad 4 64gb for just over $430.00, a savings of savings of about $270.00. (A new 32gb Air is $599.00, a 4th gen 32gb is $449.00, and a 3rd gen 32gb is not on the site right now.) Google it and check if you can get better offers anywhere else. But getting one from the Apple refurb store gives you an essentially new ipad and using the above sites, you're not locked in with a particular site which will give you a gift card and restrict you to their store/site.
Each Apple refurbished ipad (any version) comes with a new front and back cover, a brand new battery, same return policy, and a full one year warranty with 90 days of phone support. Each comes in a white box like a new ipad with the wall charger and usb cable. The only difference is that it says in small print on the bottom of the box that it is Apple certified refurbished. Also, if you buy refurbs, be sure to check the store many times a day. They can come and go quickly, so when you see what you want, buy it right away. Shipping is free and pretty fast. (We bought two a year and a half ago and they have been great!)
Hope this helps. -
i have an app update on my phone through the app store, but i dont have that app and when i hit update it says the item is no longer available for sale,, but i cannot get rid of the little 1 at the corner of the app store app,, how can i get rid of it,, i have iphone 5
You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store notice. For example, if the App Store says you need to update "Twitter," the hacked app may be "Angry Birds" or something else entirely. Don't make any assumptions about which app you're looking for. To find it, you have to carry out a systematic search.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard (command-C).
In the Finder, press the key combination command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu initially showing Kind. From that menu, select Other...
A sheet will drop down. In that sheet, select Raw Query and click OK or press return.
Now there will be a text box to the right of popup menu. Click in that box and paste (command-V).
The search window will show all the App Store products you've installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the items listed in the search window is not among your purchases in the App Store. Move each such item to the Trash. You may be prompted for your administrator password. Empty the Trash.
Log out and log back in. Test. -
How can I edit my apple ID in the app store the enable update some applications because it not my own that is showing
It sounds like some apps were purchased using another Apple ID.
ALL purchases are permanently associated with whatever Apple ID was used to originally obtain them. Apps can not be updated without knowledge of that ID and, more importantly, its password. Apple IDs can not be merged and purchases can not be transferred from one ID to another. -
When I try to update an app in the App Store i get a message "There was an error in the App Store. Please try again later. (13)" I have tried many many times and keep getting the same message. How do I resolve?
First take the steps recommended in this support article. If there's no change, continue as follows.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Cookies/com.apple.appstore.cookies
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
I have a new i phone and for some reason it has picked up a wrong apple ID in the App Store, its OK in ITunes how can i correct this?
The Apple ID for future purchases is in Settings>Store>Apple ID. However, apps have to be updated using the Apple ID used to originally purchase them. This can't be changed. If the App store is asking you to provide a password for a different Apple ID when you are updating apps, it's because this ID was used to purchase it originally.
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My I phone 5 has stopped updating emails, Facebook and the App Store won't load
My I phone 5 has stopped updating email, Facebook and the App Store. Any thoughts please
Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).
Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss) -
I cannot change apple id when the app store asks me to update anything
i cannot change apple id when the app store asks me to update anything
App Store products can only be updated by signing in to the store with the same Apple ID that was originally used to download them. You can't update anything, including your own purchases, as long as there are pending updates linked to the other ID.
If you can't sign in with the other ID, you have to delete all the apps that are linked to it. If you don't know which apps those are, see below.
1. Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
2. In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
3. The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
4. At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Delete each such item by following the instructions in the Apple Support article linked above.
5. Quit and relaunch the App Store.
If you find these instructions confusing, ask for an alternative method. -
Since updating my phone to IOS 6 I cannot access the itunes store and the app store sends me to the China one.
I am temporarily in China and have put a Chinese SIM in my phone. Is this why?I have still got the problem, I have tried every thing suggested, I think it has something to go with my apple sign in, when signing in & putting in password it just goes grey as though I haven't signed in no error???. I can sign in to this forum with Apple ID, I am a beginner please any suggestions, I did try to make a new Apple ID, put in all detail credit card etc but I can not find it & no confirmation. IPad will be flying out of the window if I can't get it sorted.
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How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?, How do I fix my iPod I updated it to iOS 6 and now iTunes and the App Store will not work?
App Store Failure / Updates White Screen
Tap Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Then try to access the App Store.
It may be a connection issue. Try changing your DNS settings to Google’s open DNS by tapping Settings > Wi-Fi >, tap the blue arrow next to your current Wi-Fi network, and then tap the “DNS” field and enter the DNS servers; 8.8.8.8 (Google’s Public DNS, 8.8.4.4 also alternate).
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