I updated my iPhone 4 to ios 7, which it then crahsed about a week later, and now it wont turn on because my lock button doesnt work, but my downlaoded music wont transfer to my computer

I have updtated my iPone 4 to ios7, and it then crashed. How do i get my purshased music from my phone to my computer?

Hi sigrun from mo,
If you are having a button issue on your iPhone that prevents you from doing further troubleshooting, you may need to have the phone serviced. You may find the following page helpful:
Service Answer Center - iPhone
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
Regards,
- Brenden

Similar Messages

  • The "not enough storage" window wont close when i press close and my phone also wont reset because my lock button doesnt work. what do i do? just let the battery drain then turn it on?

    the "not enough storage" window wont close when i press close and it wont reset because my lock button is broken. what do i do?

    Battery does not appear to charge
    Important: iPod touch cannot be charged with a FireWire-based power source.
    Verify that the power source being used is working properly.
    If connecting to a computer's USB port, verify it is a high-powered USB 2.0 port. Note: The USB ports on most keyboards don't provide enough power, so if you're connecting iPod touch to a keyboard, make sure it has a high-powered USB 2.0 port.
    Verify the computer is turned on and not in sleep or standby mode. If iPod touch is connected to a computer that's not turned on or is in sleep or standby mode, the iPod touch battery may drain.
    Try another USB port.
    Try charging from a USB charger if available.
    If that does not help, try another USB cable if available.
    Learn more about charging the battery.
    The Home button isn't working
    Put the iPod Touch to sleep.
    Wait a couple of seconds.
    Press the Home button.
    iPod Touch should wake up.
    If iPod Touch does not wake up, then iPod Touch should be serviced.
    Resources for Service
    http://support.apple.com/kb/he57
    https://selfsolve.apple.com

  • After updating my iPhone 4s to iOS 6.1, Verification Failed: An SSL error has occurred and a secure connection to the server cannot be made. My wifi connection works; the icon is present at the top left. But Internet won't connect, be it Safari, App Store

    After updating my iPhone 4s to iOS 6.1, Verification Failed: "An SSL error has occurred and a secure connection to the server cannot be made." My wifi connection works; the icon is present at the top left. But Internet apps won't connect, be it Safari, App Store or Facebook & instagram. Push notifications also work so posts from Facebook and Instagram still pop-up. Does any one have any ideas? Thanks.

    I have the same problem.  Worked fine on Friday.  My VPN or any ssl site do not work on my iPhone 5.  Both work perfect on iPhone 4 and 4s

  • When i make calls, all i can hear is static, and when i plug in headphones or turn the speaker on, it still doesnt work. but facetime, music, an apps sound still work. help? iphone 5

    when i make calls, all i can hear is static, and when i plug in headphones or turn the speaker on, it still doesnt work. but facetime, music, an apps sound still work. help? iphone 5

    Hello Delaney1130,
    It sounds like you are getting static on both the receiver and the speaker when you make a call. I would use the troubleshooting from the following article to help resolve the issue named:
    iPhone: Troubleshooting issues making or receiving calls
    https://support.apple.com/kb/TS3406
    Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    Check your phone settings:
    Check your Do Not Disturb settings: Tap Settings > Do Not Disturb.
    Check for any blocked phone numbers: Tap Settings > Phone > Blocked.
    See if Call Forwarding is turned on: Tap Settings > Phone > Call Forwarding.
    Ensure that your software is up to date:
    Check for a carrier settings update.
    Check for an iOS software update.
    Note: Some updates may require a Wi-Fi connection.
    If the iPhone has a SIM card, reseat the SIM card.
    If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
    Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
    Try to make or receive calls in another location.
    Attempt to isolate to one network band:
    If you're having the issue on LTE, disable LTE, if possible, and try again.
    If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
    Contact the carrier to check the following:
    Your account is properly configured to use the specific iPhone that has the issue.
    There are no localized service outages.
    Your account doesn't have a billing-related block.
    Your calls don't have errors on the carrier system.
    Restore the phone as new.
    If the above steps don't resolve the issue, go to an Apple Retail Store, carrier, Apple Authorized Reseller, or contact AppleCare to send the phone in for service.
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

  • HT4528 Iphone 5 screen will not turn on, tried to restart but lock button doesnt work too well

    Iphone 5 screen wont turn on, tried restarting but lock button doesnt work too well

    Hi gavin149,
    If you are having issues with an iPhone that isn't responding, you may find the following article helpful:
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/ts3281
    Regards,
    - Brenden

  • My iphone 4s is frozen and my lock button doesnt work and i cant slide to power off the phone. HELP

    my iphone 4s is frozen on the lock screen. my lock button doesnt work and i cant slide to power off the phone. It has 100% battery and nothing happens when  i plug it into the computer.
    My phone screen also is in negative. It is like twitching and ive tried to invert the colors but thats not it. i cant see any apps, pictures , or anything in regular colors. PLEASE HELPPP!

    You can't.  You'll have to wait until the battery runs out and then recharge the phone.  It will restart.
    Sounds like now's a good time to get the phone fixed.

  • My iphone 4s screen has just turned black but it is still vibrating. I was reading other messages similar and it says to resart phone but holding the home and lock button. However my lock button doesnt work what should i do?

    my iphone 4s screen has just turned black but it is still vibrating. I was reading other messages similar and it says to resart phone but holding the home and lock button. However my lock button doesnt work what should i do?

    Is it the Home button that doesn't work, or the Power (Sleep/Wake) button? If the Power button works, you can switch it off. Not sure how you have been able to do anything without the Home button working?
    Cheers,
    GB

  • HT1212 i have a iphone 8g and the lock button doesnt work and i forgot my password and i was wondering if anybody can help me??

    i have a iphone 8g and the lock button doesnt work and i forgot my password and i was wondering if anybody can help me??

    You will need to restore your iPhone, take a look at this link, http://support.apple.com/kb/HT1212

  • I allowed Apple updates about two weeks ago and now Safari is way too slow.  I have tried using Airport and Ethernet and the problem is the same.  Yesterday, I updgraded to Safari 5.1 and the problem is now worse.  Any solutions?

    I allowed Apple updates about two weeks ago and now Safari is way too slow.   I have tried using Airport and Ethernet and the problem is the same.  Yesterday, I upgraded to Safari 5.1 and now the problem is worse.  Any solutions?

    I can't stand peremptory affirmations like "Nothing is wrong with Safari".
    Thousands of users can't be wrong (see the discussions).
    If I read you the right way, it's never software' fault, it's the user who's the culprit.
    Amazing!
    In this very case, the fact is we can't give to "christinefromfonthill" a good solution because weren't sitting in front of her Mac.
    You give her a good advice which could, perhaps, lead to an improvement.
    But must also admit that Safari is a very slow browser compared to Firefox or Chrome.
    And you can't ignore all the problems which arose when upgrading to Lion and were related to the new build and specs of Safari 5.1.
    The best example is the apparition of "garbage type" (use of Last Resort font) when reading numerous sites. This never occured before and is the direct consequence of Safari compliance to Web Open Type. This standard prohibits the use of Type 1 Postscript Fonts and is the reason why so many people are in trouble.
    I use a Mac for more than 25 years.
    I am a very "clean" user who hates the bells and whistles of third party.
    My Mac is always up-to-date and despite all my Mac loving care, I run into some problems.
    Imagine the nightmare which can occurs for the vulgum pecus who isn't, by definition, a power user aware of all the requirements for running a System in optimal conditions.
    May be Safari is one step in advance on its time but lambda users are paying the price for it.

  • My iphone 4 turned black today and my sleep(lock) button doesnt work. I have tried to let it charge to see if it would restart but still nothing. what else can i do to turn it back on??

    my iphone 4 turned black today and my sleep(lock) button doesnt work. I have tried to let it charge to see if it would restart but still nothing. what else can i do to turn it back on??

    Unless somebody else has a micracle workaround I don't know.  Probably get the phone in for repair since it has been living on borrowed time so far and now you absolutely must have a working button.

  • My lock button doesnt work and my ipod is stuck in recovery modeafter i tried updating it what do i do? HELP!

    i tried to update my ipod to the newest software and it got stuck on the apple for like ten minutes the it told me to connect to itunes and itunes doesnt recognize my ipod so now its on recovery mode ! my lock button is broken so i dont know what to do ? HELP !

    Try as best you can:
    Try:
    - iOS: Not responding or does not turn on
    When it  says place the iPod in recovery mode use this program
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My iPhone 5 Lock Button doesnt work

    Hi, Im from Argentina, i bought a iPhone 5 in january of this year (2013) in Panama.
    Since 1 month ago the lock button started to work bad.
    Now doesnt work, I call premium resellers in Argentina and they said me that the didnt work with apple guarantee
    How can i use that international guarantee to fix my lock button problem ?
    Thank you very much
    Sorry for my bad english.

    The iPhone has NEVER had an international warranty.  Warranty is ONLY valid in the country of purchase.  You will need to bring your phone to Panama for service from Apple. 

  • Pleasse help blocked iphone and lock button doesnt work to turn it off!!

    this sounds stupid but ive put password in wrong as i forgot i changed it ! and it blocked it then says connect to itunes which i done but my lock button is broke so i cant turn it off to reset it like it says is there any other way to get your iphone to turn off without lock button???

    Get it fixed, make an appointment with Apple genius bar for an evaluation.

  • I was forced to update Itunes and now it wont open on my computer??

    It just keeps telling me to uninstall and reinstall but that doesn't work.

    Hi leilafromnj,
    The article linked below details a number of troubleshooting steps that can help get iTunes to work on your computer.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/en-us/HT203206
    Regards,
    Allen

  • HT2305 my iphone4 is on a black screen and shows the plug in and itunes on the screen. it updated to ios7.0.4 and it wont do anything. what do i do? my lock button doesnt work either.

    What should i do?

    Make an appointment at an Apple store, 'cause you won't be able to use recovery mode to restore your phone, with a broken sleep/wake button. They will offer you an out of warranty replacement, cost is US $149.

Maybe you are looking for

  • Acrobat 11.0.5 PDF Maker does not save attachments in Outlook 2013

    I had lots of problems getting PDFMaker to work in Outlook 2013.  Finally with 11.0.5 ver it appears to work. Unfortunately....when saving attachments it does Not  save the attachments. This is a very serious problem as I am dependent on archiving em

  • Urgent - Blank Page after login

    Hello All, My Portal was running fine in the morning without any problems. Now i've tried to login to the Portal and supplied the User/Password on the Login Screen i can't see anything (a blank page) after that. I have checked the defaultTrace.trc al

  • IOS 7.1 and APPLE Music APP

    After the ios 7.1 update, when going into my Apple Music App and playing songs, when selecting a song the system does not play the song selected....it plays a song that is 3 or four titles ABOVE the selected song.  The location seems to change but wh

  • Cannot save data in data form

    Hi I am unablet o save the data in one of the cells in data form. i am able to send lock and send data access permissions are good. member is stored and not dynamic calc. any ideas please.

  • Why has my iphone 4 downloaded my computer picture files?

    Wen i go to photos i have all my computer albums on there aswell as camera roll! (ALOT of pics) Ive tried deleating the album but theres no option to do so, all i can do is look at the pics or change the order! How has this happened and how on earth