I updated my iPhone 5 yesterday to iOS 8.1.3, now the touch screen isn't responding, keeps opening aps and then get stuck.
I updated my iPhone 5 yesterday to iOS 8.1.3, now the touch screen isn't responding, keeps opening aps and then get stuck. Can't hang up after making a call. Can't close messages. Have I done something wrong?
Good day catjono,
If you are having an issue with your iPhone's touchscreen not responding, I would suggest that you troubleshoot using the steps in this article -
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
Thanks for using Apple Support Communities.
Safe computing,
Brett L
Similar Messages
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IOS7 installed OK to my iPhone 4S and worked OK for a while but I have somehow managed to completely jam my iPhone 4s. The touch screen won't work except for up and down gestures (some of the time). I can't make or answer calls, I can't even power if off. I can't access the hardward ID which Apple support seems to require for Chat.
It might have happened when I was accessing my camera bypassing the lock screen!
All I know is that the thing is now useless and it looks like I will have to wait for the battery to run down to see if powering it back up afterwards will solve the problem.I have since discovered the "hold down home key and power button" together for a few seconds and this seems to have worked .... phew!
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on ios 6.0 iphone4:
Now the device was lost to download individual tracks selectively and completely lost the ability to delete individual tracks and albums from the device.
its so BAD (((It seems that I have solved my issue by performing a full factory reset (erasing all content, something which I had hoped to avoid) restoring from an iCloud backup did not alleviate the issue, I had to set up as a new iPad.
Hopefully anyone else else who has this issue in the future will be able to find this. -
IPhone 4 avaiable update to iOS 7.1.1 why the Touch ID isn't avaiable in iPhone 4
Why the Touch ID isn't now avaiable in iPhone 4
Touch ID has never been availiable on the iPhone 4.
You don't have a fingerprint sensor on your iPhone for it to work with, the only iPhone which will have Touch ID is an iPhone 5S.
Aaron. -
iPhone 4 touch screen won't respond and it is locked is there any was to get my info on to my new 5c?
You should be able to back up to a computer by right clicking.
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I have tried a soft reset and uninstalling and reinstalling my email accounts. It crashed when I was trying to refresh my emails and a video emIl came through. Any advice please?
Hello Hobbit80,
Thank you for providing the details of the issue you are experiencing with Mail on your iPhone.
I recommend following these steps for an issue like this (you can skip 4 because it does not relate to the issue you are experiencing and any other steps you may have taken):
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on),reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPhone before performing the restore:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Has anyone had a problem with their iPad touchscreen not working? Mine is fully charged, keeping time, and showing me there are apps that need updates, but I can' get the touchscreen to work. I've turned it off and on several times and connected it o my laptop hoping it would "unfreeze", but nothing seems to work. Any ideas?
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
I am having issues with my iphone 4 touch screen, I can't do anything with it. I even have a hard time sliding the bar accross to accept calls. Has anyone else experienced this? I only have the phone 2 months.
I've not experienced this. But I do appreciate your asking.
Did you want help with your technical issue? If so, why don't you ask. Also state what troubleshooting steps you've taken. -
Has anyone had an issue with the app scramble with friends after upgrading to iOS 6. Tapping the screen will not select the tiles and hold them.
Yes I am having the same problem. I can't find any info about it and nothing seems to help. I am just posting this in hope that if it's a wider problem, there will be a quick solution.
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Updated my iPhone 3gs yesterday to ios 6 (first time ever). Backed up my content to icloud, but it wouldn't quit. Remained on that screen for HOURS. Finally disconnected phone from computer. Still would not go away--just the "circle of death." Restarted phone and lost EVERYTHING (pics, contacts and apps). Can I get them back? Are they somewhere out in cyberspace or lost for good?
You're not alone. I am having similar problems with my Ipod 5th gen 30gb.
When I connect it to my laptop (Vista - basic) it is not recognised by itunes. Itunes simply locks up.
So far I have tried the following to no avail:
Checked my pc's device manager - it recognises the device and says it is functioning properly.
Checked the drivers to make sure they are upt to date.
Uninstalled & reinstalled a previous version of itunes (as it worked fine before the latest release).
Reinstalled the latest itunes.
Reset the ipod.
Put the ipod into disk mode and reconnected to itunes.
Have tried to use the windows tool to scan and fix any bad sectors but it fails to complete a scan without locking that up as well.
Placed into disk mode when fully charged and then allowed the battery to drain completely. Then reconnected ipod (in disk mode)and it still is not recognised and locks up itunes.
At this point I dont really want to part with another $300 odd dollars for a new one. -
HT4623 Updated my iphone 5 yesterday and now no 3G??? Do I need to reset something else?
I updated my iphone 5 yesterday to IOS 6.1 and have had no 3G since. Is there something else I need to reset? 3G worked fine before.
So instead of 3G, what do you have? Make sure your cellular data is turned on, first off. Does the phone say 'no service?'
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I updated my iPhone 5 yesterday and it replaced ios6.2 with iOS 6.1 has anyone had this problem?
I updated my iPhone 5 yesterday and it replaced ios6.2 with iOS 6.1 has anyone had this problem?
You are confusing your iOSs...
Today iOS 6.1 was released... replacing iOS 6.0.2 -
Can anyone help? I updated my iPhone 4 with latest iOS 7 and now wi fi is greyed out, Bluetooth won't work and tbh am so angry! Phone now out of warranty so apple won't help without it costing me. Don't want to pay as its an apple problem not phone problem. It worked ok before. Tried everything, even clearing it down. Can't even back it up now unless I connect to a pc!
I have not had wifi since November when I upgraded to the newest IOS version. I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again. I kept doing what they told me and it worked for a couple more days and then I could never turn it on again. My blue tooth doesn't work either. I had to actually increase my data usage with AT&T becuase of this. When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue. My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!! I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue. Who knows how many people out there have had this issue and have not said anything about it. Now there is a newer update that I can't do because it requires wifi in order to download.
June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple. -
I have updated my iphone 5 to new ios 7 and I did not like it so I like to restore back to old ios 6.1.4.
please let me know how to restore to ios 6.1.4.Downgrading is not supported.
If you do not like iOS 7 (as I don't), leave Apple feedback: http://apple.com/feedback/iphone.html -
I just updated my iphone 4 to IOS 7.0.4 and it gets stuck backing up on step 2 of 7 and sometimes says step 2 of 4. I've got 2.09 GB free and ive reset it and still wont back up. It also says my phone has never been backed up to the computer, but ive been doing it for 2 years on it. My Ipad 2 also was getting stuck on step 2.
Hey there Ashleyehall,
Thank you for your question. It sounds like iTunes is unable to complete a backup of your iPhone. I found this article for you to help troublehsoot the issue named:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Symptoms
iTunes stops responding when backing up or syncing with an iPhone, iPad, or iPod touch.
Thank you for using Apple Support Communities.
Take care,
Sterling
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