I updated the pages software yet I'm still on the previous update and cannot open my files. Help!

I updated the pages software version 5 yet I'm still on the previous update 4.3 and cannot open my files. Can anyone help?

Have you checked that you are opening the new version? To check this, open a Finder window, select Applications in the sidebar and open the Pages app with the new icon, so you will get the new version.
Your problem is caused because Apple decided to keep the old iWork applications version after installing the new one. The only thing you have to do is to open it from the Applications folder, or drag the new version to the Dock, so you can access to it quickly

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Help - "Acrobat is being used by another application and cannot open PDF files until the other application is closed."

Hello,
I searched this site and google for this error terminology and come up dry. I support a user who has been for years using Acrobat 5 (yes, I know...) to read files in a client DB program, as well as other PDF files on their PC. In the last week or so, they have started gatting this error "Acrobat is being used by another application and cannot open PDF files until the other application is closed." any time they attempt to open a PDF file attached to an email (via Outlook).
It is my understanding that they cannot upgrade to a newer version of Acrobat because of limitations of their client software, but had not previously had any issues viewing PDF notes from the DB, and PDF attachments in their email.
I have tried uninstalling and re-installing, as well as tried using Adobe Reader 7 & 9 in conjunction with Acrobat to try to get around this issue, but have not been successful.
Any ideas?
Thanks,
Jesse

I don't have an answer to your technical problem. The product I assume is Acrobat that you are talking about (based on the post title), Adobe is the company name. This is a good place to ask questions on Acrobat if folks can figure out what you are talking about. They will ask for the product version number (like AA9.3.3), operating system, and other applications if appropriate. Also, just what you are doing that generates the message.
As for Adobe, you are not likely to get an answer from them here in the user forum. You will be lucky if you can get an answer if you can contact them and not be on hold for more than an hour (sorry, this is why a lot of folks end up in the forum).
So, to help others try to answer your question, what are the products and versions involved? What OS? What are you doing when the message comes up.

I am working in text edit and cannot open my file. Error message says it is in the wrong format, truncated or corrupted. what to do?

I am working in text edit and cannot open my file. Error message says it is in the wrong format, truncated or corrupted. what to do?

Try opening Disk Utility in your Applications-Utilities folder and repair permissions.

I just updated My Macbook pro version 10.6 security update and cannot open mail.

I moved mail back to applications folder as suggested in other blogs but still is not working. I cannot open mail to access preferences. Help!

Software, as in applications, maybe. Software as in Operating System, heck no. We're now at 10.8 level, you're two levels behind. Latest iPhoto, as in v9.3.2, is part of iLife'11 and needs a minimum of Lion 10.7 to run.
Since Mountain Lion 10.8 came out, Apple has dropped support for Snow Leopard 10.7, since they only maintain the latest two versions of the OS. So you will be seeing more and more of these "unupgradeable upgrades" in the coming days.

Just updated Pages to version 5.1 on App Store but Pages doesn't show that it's updated and cannot open a document

I just updated the software in Pages to 5.1 on my iMac OS (Mavericks) but the Pages Application is giving me an error saying that I cannot open a document recently updated until I perform a software update!
When I am in Pages and to go About Pages it still shows Pages 4.3 (1098)

You have 2 Pages on your Mac.
Pages 5.1 is in your Applications folder.
Pages '09 is in your Applications/iWork folder.
You are alternately opening the wrong one.
Peter

Creative Cloud is always empty and I cannot update LR and PS and cannot open RAW files from my new camera!

My Creative Cloud is always empty. I've had this trouble for over a year. I cannot update Lightroom because of it and Photoshop does not update properly. I cannot open the RAW files from my new camera, a Nikon D750. Each time I want to update, I have to talk to you and delete things and reinstall things but it doesn't fix it properly!
I have contacted Adobe before and always have to go through a tedious delete stuff and reinstall, then next time it happens all over again.
I'm really fed up with it and want to know how to fix it properly. I am in the UK, if that makes any difference.

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Just reinstalled CS6 Masters Collection and now I get the cloud interface and cannot open adobe premiere

Just reinstalled CS6 Masters Collection, due to a PC infection that required reinstalling everything, I deactivated the previous install before formatting the hard drive for the fresh install of windows 7 and all the other programs. Now I get the cloud interface that opens every time I boot the PC and cannot find any of the programs that are apart of the CS6 Master collection. I can download some of them but the only one that stays on my PC is Photoshop and I cannot download or open adobe CS6 premiere Pro, Encore opens instead. What the heck?

lrfrustrated wrote:
I just downloaded Adobe XI onto my macbook air and now I cannot save or print any PDF files. Will not let me do Print-Save as PDF, and if i do Save as i get a message saying that the file is corrupted. I had NO PROBLEMS at all doing this many times until i downloaded the new version. I have uninstalled and reinstalled, to no avail. I am super frustrated.
Print>Save as PDF - uses Preview (part of OS X), so Adobe Reader should have no effect on that at all.
As to the "damaged file" error, simply uninstalling the Reader app won't affect it. Do the following:
Mac HD/Library/Internet Plug-ins
Trash the AdobePDFViewer.plugin and AdobePDFViewerNPAPI.plugin files
Mac HD/Applications
Trash the Adobe Reader app
[user]/Library/Preferences
Trash the com.adobe.Reader.plist file
To access the [user]/Library, hold the "Option" key and click "Go" from the FInder menu.
Mac HD/Library/Application Support/Adobe
Trash the Reader folder (the whole folder)
Empty the Trash.
Download the FULL installer here: http://get.adobe.com/reader/enterprise/
Quit your browser and reinstall Reader.
Launch it from the Applications folder and accept the license agreement.
You should have no problems downloading PDFs with Safari.
Unfortunately, ANY PDF that says it's damaged.... is. You'll have to trash them.

Pages says its updating and cannot be opened, but its not.

When I try to open Pages it says it is updating and cannot open when updating. However I see no update in progress and nothing seems to be happening. Its been a few days, tried restarting.

What version of Pages?
What else did you do before this happened?
Peter

Installing OSX Lion has killed Macromedia (Adobe) Freehand 11. I now cannot open valuable files for publications, some 'underway'. Apparently because Apple, in their wisdom, have decided to no longer support 'Power PC' software. Any solutions?

Installing Mac OSX Lion has killed Macromedia (Adobe) Freehand 11 – which is otherwise perfectly viable, current graphics software (originally designed for Mac, I thought). I now cannot open valuable files used to create figures for publications, and work 'underway' is dead in the water. Apparently Apple, in their wisdom, have decided to no longer support 'Power PC' software. Any solutions? Work arounds?

Manonabike wrote:
Good point/question (Does Lion have some function I need/want?). It seems, from the blurb, that the move to iCloud requires, or will be best supported by, Lion. Certainly they're saying that iOS5 on iPhone will be needed, and it's implied that iOS5 and Lion are designed for compatibility. So yes, perhaps, not sure.
At this exact moment in time, yes, Lion is required. There are "rumors" of a 10.6.9 SL release for iCloud, but that type of discussion is not allowed here, so I won't discuss it.
However, your idea, and from the other replies, to run SL on another partition – yes I did backup before installing Lion – sounds like a way forward. I'll try it – thanks!
I do think that's the best plan at present. You're welcome, and good luck.

I'f downloade adobt epub and the ebook that I bought but gets a error 404 and ' cannot open file'

I have downloaded epub and the ebook I have bought but gets a error 404 and ' cannot open this file' on my samsong tablet if I try to open please help !

You'll want to ask in the Digital Editions forum.

I just updated my Mac Mini to latest software, tried updating GarageBand. It downloaded but now it gets stuck downloading the 'essential sounds and loops'. It always worked fine before I updated and would really appreciate some help. Thanks

I just updated my Mac Mini to latest software, tried updating GarageBand. It downloaded but now it gets stuck downloading the 'essential sounds and loops'. It always worked fine before I updated and would really appreciate some help. Thanks

I just updated my Mac Mini to latest software
You mean, MacOS X 10.9.2 and GarageBand 10.0.2?
How far does the download proceed? Do you get an error message?
Try to resume the download as described here: http://support.apple.com/kb/HT4485

I purchased from previous owner and cannot update installed software

I purchased my MAC Air from previous owner and cannot update installed software: iphoto, numbers, pages... How may I get access to these software? I am willing to purchase license, if necessary...just do not know what to do.

The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able toauthorize it under your ID. In that case, contact iTunes Support.

How do I transfer all photos and music from my old iphone 3gs to new iphone 4s? I have a new laptop because the old one broke and so do not have non camera roll photos or music stored anywhere apart from the iphone 3gs and cannot update io5 on the iphone

How do I transfer all photos and music from my old iphone 3gs to new iphone 4s? I have a new laptop because the old one broke and so do not have non camera roll photos or music stored anywhere apart from the iphone 3gs and cannot update io5 on the iphone 3gs without erasibng everything. i need help!!!

Syncing to a new iTunes library or computer will erase your phone. Only if you back up manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
Do this:
Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your device without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPhone for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
About backups and what's saved:iTunes: About iOS backups
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device

After software update I cannot open outlook express

after software update I cannot open outlook express

when I click on mail in the dashboard, just nothing happens, although I can see that have 5 new email messages (number in red dot)

Whilst updating itunes software to latest version I get runtime error R6034 and cannot get into itunes. Is there a fix for this problem?

Whilst updating itunes software to latest version I get runtime error R6034 and cannot get into itunes. Is there a fix for this problem?

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
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I updated the pages software yet I'm still on the previous update and cannot open my files. Help!

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